Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 12246008
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort
Good headphone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphone, they stay in place and are really comfortable but they are not water proof. I needed them for the gym but if you sweat a lot i don't recommend it, and you can still hear background noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hannya,
We truly appreciate your comment about our Sony Headphones! We're happy to hear that you find them comfortable to use. We always strive to deliver the best experience to our customers.
For gym use, Sony recommends the NW-WS623 model, which is waterproof and more suitable for such environments.
About the background noise that you can still here, it is essential to note that noise cancellation primarily reduces noise in the low-frequency band, such as train or airplane engine noise. Therefore, some ambient sounds may still be heard, particularly higher-pitched noises or voices.
But, if you are experiencing too much background noise, it could indicate that the noise canceling is not functioning optimally. Here are a few steps to troubleshoot this issue:
Ensure that the noise-canceling function is turned on.
Check for a software update and ensure that your headphones firmware is up to date. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/software/00289137
Make sure that the headphones fit correctly over your ears. The effectiveness of the noise canceling can vary depending on how the headset is worn.
Reset and initialize your headphones if the problem persists.
Reset: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783324.html
Initialization: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783325.html
Thank you for choosing Sony.
Best regards,
- Stephanie
- Pros mentioned:Sound quality
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! Work great! Noise canceling is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, Julia!
We are so pleased to hear that you love your WH-CH720N headphones and that they are working great for you. It's truly rewarding to know that you find the noise canceling to be awesome. We designed this model to provide a clear and distraction-free listening experience, and it brings us great satisfaction to know that we have succeeded.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i had a pair of airpods first gen, and i kinda wanted to upgrade to an over-ear set of headphones and these were perfect. the fit was great on my head, noise was high quality, awesome base and sound quality and only payed $120, i would definitely compare them to a higher priced set of headphones! great headphones for the price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaD, Thanks for sharing your experience and we are happy that you like the sound quality and noise canceling feature of your new Sony headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! Vincent
5 star
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had these for awhile now and I have to say for the price you can’t beat these. Great for traveling and the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WesleyD,
We are so glad to hear you’re enjoying your headphones! It’s great to know they’ve been a reliable companion for your travels and gym sessions.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and got it on sale! Battery life is pretty good too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RowenG!
It's great to know that you're pleased with the functionality of our WH-CH720N headphones!
The battery life is indeed a great addition, providing hours of listening.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great headphones - noise cancelling works well and they are comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CathyB,
Perfect! Nice to know you like the noise canceling features and comfortable fit of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing SONY! - Kris
- Pros mentioned:Comfort, Sound quality
Satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are amazing. The sound is phenomenal. They are also very comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SheraM,
Perfect! We're happy to hear you like the phenomenal sound, comfortable fit and overall performance of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great heaphones for the price.
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these headphones because a cheaper pair that had noise cancelling started falling apart; These are lightweight, great sounding headphones that do a fantastic job with noise cancelling. I play my desktop right next to a window unit, and with the noise cancelling on I can barely hear the air conditioner/never hear it. The bluetooth connects immediately, and overall they're a great price for what they are. Sony is the company you want to go with when it comes to noise cancelling in headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Troy, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
- Pros mentioned:Sound quality, Weight
Great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound crisp and clear. Well worth the price. Light weight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LilaN, We are happy that you like the sound quality of your new Sony wireless noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Fit, Sound quality
Pretty awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good. Fit well , bass is great. I definitely recommend that headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Verybad We're glad that these fit well and you're enjoying the audio quality. With noise-cancelling technology, a lightweight design and a long-lasting battery life you can enjoy your music for longer and without background interruptions. With Dual Noise Sensor technology and an Integrated Processor V1 take Noise Cancelling to the next level. Now you can shut the world around you out and immerse yourself in the music. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and value for a present for my niece her and her brother love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dealseeking, thank you for the wonderful review! We're really happy to hear the Sony - WHCH720N headphones made a great gift and that both your niece and her brother are enjoying the sound quality and value. Moments like these are what we love to hear. Thanks for choosing Sony to be part of your special gift! Best regards, -Dominick
Pink headset
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gift for my daughter she loves them. Great for the price
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, DanielB!
We are so happy to hear that the WH-CH720N headphones were a hit with your daughter! It’s great to know that the comfort and quality are hitting the mark, especially at such a great value. We hope she enjoys many hours of her favorite music and movies with them.
Thank you for choosing Sony for such a special gift!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort
My headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works well and is comfortable. It works well and is comfortable. It works well and is comfortable.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Good Headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery lasts a long time and sound quality is really good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SaidA, Thanks for sharing your feedback. We are glad that you like the sound quality and battery life of your Sony wireless noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for trusting Sony! Vincent
- Pros mentioned:Comfort
Noise canceling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great. Comfortable to wear. They don't hurt my ears when I wear them for long periods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Karen,
Thanks for the review and the 5-stars rating! We are pleased to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at all! Do not forget to download the Sony Sound Connect app to enhance the experience.
Thanks for choosing Sony, have an amazing day!
-DiegoV
- Pros mentioned:Sound qualityCons mentioned:Portability
They work well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is good- great for work use when working out. Wish they folded Down.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, TraceyS! We're glad like your new headphones. Enjoy and thanks for choosing Sony! -Craig
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first, I was a little sceptical about these headphones but when I purchased it, and tested it out, I was amazed and you can change the settings which can make the headphones louder.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic review, Person2001!
We are so pleased to hear that your initial skepticism about the WH-CH720N headphones was completely erased once you purchased and tested them! We are delighted that you were amazed by the sound quality and found the ability to customize the settings, including boosting the volume, to be a great feature that enhances your listening experience.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Best bang for your buck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio is amazing for rhe price and its also really comfy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Asrod, We are glad to hear that your new Sony headphones is the best for you. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Battery life, Sound quality
Love these
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound for the price. Connects to my phone easily! And long battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bitia,
Awesome! We are very grateful that you are enjoying the amazing sound quality, easy connectivity, and long battery life of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Great pair of headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding pair of headphones, extremely comfy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmpedGoblin,
Amazing! We're glad that you like the sound quality and comfort of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!
-Ralph