Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 12246008
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers love the product's excellent sound quality. They also appreciate its super comfortable design and the incredibly long-lasting battery life.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Good sound poor noise canceling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is good but noise canceling is a little disappointing. It may only reduce noise 10% not sure if I have a defective unit. I have a cheaper pair of an off brand that had impressive noise-canceling but the power switch broke. I have used them on my diesel tractor but not Sony. I thought Sony would be as good, if not better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review of the WH-CH720N, Tesla. We're sorry to hear that the noise canceling performance has been a bit disappointing for you. This is not the experience we aim to deliver, as we designed these headphones to provide effective noise reduction for a more focused listening experience.
To help us determine if this is a performance issue or if your unit may be defective, we would like to offer a few troubleshooting steps:
Check the fit: Ensure the headphones are properly seated over your ears to create a good seal, which is crucial for effective noise canceling.
Adjust the settings: Verify that the noise canceling function is correctly enabled. You can do this through the "Sony | Headphones Connect" app, where you can also find settings for Ambient Sound Control.
If you continue to be disappointed with the performance, please reach out to our support team directly. They can provide more in-depth troubleshooting and determine the next steps. You can contact them here: https://us.esupport.sony.com/support/s/support-contact?language=en_US.
We appreciate you choosing Sony and sharing your valuable feedback with us.
Best regards,
Gus Sony Social Media Team
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Those have an excellent sound noise cancellation I love this color Sony is the best
I would recommend this to a friend Mowphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my brother for Christmas! This is his second pair for mowing...1st pair grew legs and ran away (one of his children but neither know anything) he loves them and says they're perfect inexpensive headphones for mowing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelA,
This is definitely a great Christmas present for your brother! We're happy to hear that he loves his WH-CH720N headphones. Nice to know it perfectly suits his needs and expectations. Thank you for purchasing Sony! - Kris
- Pros mentioned:Sound quality
Amazing sound quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and easily used and paired. Pairs great with tablets or phones. But does not pair with a PS5 like I had hoped.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TaraD, Thanks for sharing your experience with the Sony WH-CH720N headphones. Indeed, they're praised for their sound quality and ease of pairing with devices like tablets and smartphones. However, regarding the PlayStation 5, these headphones don't support Bluetooth audio connectivity with the PS5. The PS5 doesn't allow standard Bluetooth audio devices to connect directly due to latency issues with Bluetooth audio streaming, which can affect gaming performance.
If you want to use the WH-CH720N with your PS5:
Wired Connection: You can connect the headphones using the 3.5mm audio jack to the PS5 controller for audio output. However, keep in mind that this connection won't allow you to use the microphone built into the headphones since it only works wirelessly.
Third-Party Solutions: There are third-party Bluetooth adapters which can sometimes work around this limitation by adding a low-latency Bluetooth connection to the PS5, although compatibility and performance can vary.
Sony offers headsets like the Pulse 3D Wireless Headset that are specifically designed to work with the PS5 without these compatibility issues.
For gaming, if wireless audio with a microphone is a priority, you might need to look into headsets specifically designed for console use or use the wired option with external microphone solutions. However, for non-gaming uses, your WH-CH720N headphones appear to be a great choice.
Regards,
Carl
- Pros mentioned:Sound quality
Great for listening to music and for work calls!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this one! I could hear the intensity of the music. Plus really helpful when i do those zoom meetings. It cancels the background noises! Win-win!
I would recommend this to a friend - Pros mentioned:Sound quality
Love Sony!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! I think they sound just as good as my friends more expensive ones
I would recommend this to a friend - Pros mentioned:Sound quality
Granddaughter loves them.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my granddaughter for Christmas and she loves them. Said sound is great and works well with the app on her phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Voodoo,
Thank you for the 5-star rating! We're happy to hear that your granddaughter loves the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Comfortable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're comfortable to wear and good sound quality especially for the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ICY01,
Awesome! We are happy you like the comfortable fit and great sound quality of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These head phones work perfectly! Wired…Bluetooth…Flawless functioning with great sound at a great price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrFarf, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Great sound! I can't stand earbuds, so these do the trick.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Nick,
Thank you so much for your kind words about the WHCH720N headphones! We're thrilled to hear that you're enjoying the great sound quality. It's wonderful that you found a comfortable alternative to earbuds. Your experience motivates us to continue delivering high-quality products. Thank you for choosing Sony!
Best regards,
-Fred
- Pros mentioned:Sound quality
work really well :)
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use Android device(s) and bought these headphones just before a trip abroad. They cut out the sound of the airplane and I was able to nap with these on. I could also hear my videos really well. This is my first pair of noise cancelling headphones and I would totally recommend these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Summer, Thank you for purchasing the Sony WHCH720N! We're thrilled to hear you like the excellent noise cancellation, sound clarity, and overall features of your new Sony headphones. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for the recommendation and for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a gift for a child in college. Child really liked these. He advised they really keep the noise out he can quietly listen to his music while being in dorm. He has beats but these are better quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, 12Dozen! We're glad he likes them. Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Sony
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install, noise canceling works great i. The office enviroment
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewG! Thank you for taking the time to share your experience with the WH-CH720N headphones. It brings us great joy to hear that you found them easy to install and that the noise-canceling feature is working effectively in your office environment.
We designed these headphones to provide exceptional sound quality and comfort, making them perfect for immersing yourself in your favorite music or staying focused during work.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Boost
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for my son.It is actually a good quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KazeriHamutenya,
Thank you for choosing Sony!
We're beyond pleased to hear that you chose the WH-CH720N headphones for your son and found them to be of good quality. It's great to know our headphones have made a positive impression, delivering the performance and construction you were hoping for.
Thank you for your feedback! It inspires us to create products that exceed expectations. We’re confident your son will love the WH-CH720N headphones for their great sound and reliability.
Best regards,
-Fred
- Pros mentioned:Comfort
headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pretty great headphones that fit comfortably for hours.
I would recommend this to a friend - Pros mentioned:Sound quality
Great gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Christmas gift and grandson loves. Excellent sound and can hear his mom if needed without getting in trouble for not listening.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Dbc1! We're glad your grandson likes his new headphones. Thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
TB Sony over ears headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I find the earphones easy on the ears Great quality sound, blue tooth connects with ease
I would recommend this to a friend 5 star
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had these for awhile now and I have to say for the price you can’t beat these. Great for traveling and the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WesleyD,
We are so glad to hear you’re enjoying your headphones! It’s great to know they’ve been a reliable companion for your travels and gym sessions.
Thanks for choosing Sony.
Best regards,
Eliab
Hello
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great head phones, delivered quickly to my front door
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelB!
We are really happy to hear that your WH-CH720N headphones arrived safely and that you are pleased with them!
While these are a solid choice for daily use, you might want to explore models like the WH-1000XM6, WH-1000XM5, or the WH-ULT900N if you're interested in our most advanced features. They are designed to deliver a truly rich and powerful listening experience.
It’s a pleasure having you as a Sony customer!
Best regards,
Estefany
- Pros mentioned:Sound quality
Dope
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty solid headphones for the price. Good sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback on the WH-CH720N, JoshuaD! We're glad to hear that you find them to deliver good sound quality and solid performance for their price. Many users prioritize sound quality and value when choosing headphones, and it's great to know the WH-CH720N met your expectations in these areas.
Thank you for choosing Sony!
Best regards,
Gus
Sony Social Media Team