Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

$178.00

Customer reviews

Rating 4.6 out of 5 stars with 2882 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 82 Showing 1,621-1,640 of 2,882 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones I like the auto noise cancellation where it detects what you are doing and it cancels the noise for the different activities you are doing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hey, HugoG! Fantastic! We are truly happy to learn about your satisfaction with the Adaptive Sound Control feature and superb performance of your WH-CH720N. Thank you so much for the love and for choosing the best brand, Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re great for the price. Have zero complaints.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, JoseP!

      We’re so glad to hear that you’re enjoying your WH-CH720N and that they’ve met all your expectations. It’s wonderful to know you’re happy with the value and performance!

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like these headphones sound proof and exactly what I was looking for.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SweetLou, thanks for taking the time to share your experience with the Sony - WHCH720N! We're truly happy to hear you're enjoying the great noise cancellation and high sound quality of these headphones. Their super comfortable and lightweight design is perfect so you can fully immerse yourself in music. Thank you for choosing Sony and enjoy the music! Regards, -Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony -720N Wireless Noise

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, good sound quality, but call answer button difficult to find when headphone is over the head. I sometimes press the wrong button

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Harsha, Thanks for sharing your review. We're thrilled to hear that you love your new headphones! However, we're sorry to learn that you're experiencing difficulties with the buttons. We suggest taking some time to familiarize yourself with their functionality. Alternatively, you can also control the headphones using your mobile device. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best earphones ever

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used my headphones over past flight and it was excellent while on a noisy airplane

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      We're glad you liked it, VickiK! The noise canceling on this headphones are really impressive. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Would Buy Again

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll never go back to earbuds after using these bad boys. Great for Autistic/ADHD users to tune out surroundings.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RayganS, Thanks for sharing your review. We're glad you are impressed. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Solid Headphone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound great and if you use the equalizer in the app you can dial them in and make them sound just the way you want them to sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pops, Thank you for sharing your thoughts and experience so far using your new Sony WH-CH720N. We're glad you love the exceptional sound quality and overall features of your headphones. It's good to know you're utilizing the built-in equalizer on the Sony Headphones Connect app and revitalize your music. The ultimate custom preset is your own. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony WH720

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is pretty good. Not for bass lovers. The comfort is average.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    absolutely amazing. a real stress reliever when there is too much noise. I have bad anxiety and this helps so much in public places. 10/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VivianH, Thanks for the 5-star rating! We're glad you are happy with your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Great Headphones

    |
    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation is insane, I can’t stress it enough. The clamp down force on the headphones is about right, and the gestures work crazy good. I’d recommend these and the 4s to anybody

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Matt,
      Thank you for the perfect rating and recommendation! We're delighted to hear you are enjoying the noise cancelation and features of your new headphones. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound this headphone produces is incredible, and I can walk around the house listening to Sirius XM. A great product for what I paid

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi elsh, We're glad that you're enjoying your WHCH720N. Your feedback is greatly appreciated and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Sony Headphones

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wear these everywhere. They are really comfortable and I use these for a workout. They don’t really slip off easily either.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EthanP, Thank you for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Earbuds

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are OK good sound but hard to make him lower and higher on sound

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great Headohones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones in a long time. Wear to the gym and durability is amazing!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Definitely a good pair

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re a good set of headphones if you want something not too expensive if you purchase it on sale and reliable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi rg20!
      Thanks so much for sharing your feedback with us about your new WH-CH720N. It is fantastic to know that you’re finding these headphones to be such a reliable choice.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Get yours now!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this during the Black Friday Sale. I definitely recommend this. It has a very slick and great design. The sound is amazing!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sephiroth, we're glad you are enjoying our product! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Teenager Gift

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gift for my teenager! When noise canceling is needed for some focus or decompressing… these are perfect.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice but feels like its only plastic

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought for myself, an adult woman, but felt it was just okay. I didn't return it but gave to my teenager who loves it. He said it connects effortlessly to his iPhone. I removed star because I thought it felt like cheap headphones that should cost $20. Teenagers may feel differently.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nae1, We appreciate your feedback. We take all user input seriously and will make sure your comments reach the appropriate person. It's good to hear that your teenager loves the headphones. Our WH-CH720N headphones allow your teenager to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. Thank you for trusting Sony! Vincent Sony_US

  • Rated 4 out of 5 stars

    Adaquate

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    About the same as my older Sony headset and better the the cheaper ones I have een using.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pikk,

      It brings us great joy to hear that your new WH-CH720N is providing a better experience than the other models you've been using recently. We are glad to provide that familiar Sony quality you've come to rely on over the years, and we hope these headphones continue to serve you well for all your listening needs.

      We really appreciate you being part of the Sony family.

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The perfect headphones a perfect gift to a loved one

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidG!
      Thanks so much for sharing your feedback with us. It's a truly pleasure to hear that the WH-CH720N headphones made for such a perfect gift!

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US