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Customer Ratings & Reviews

$178.00

Customer reviews

Rating 4.6 out of 5 stars with 2944 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers love the product's excellent sound quality. They also appreciate its super comfortable design and the incredibly long-lasting battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 88 Showing 1,741-1,760 of 2,944 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Gift for fathers day

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were a gift for my dad. He opened up put them on and hooked them on vía Bluetooth. He was blown away by how good they sounded. Thinkijg of getting myself a pair now.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MrJones, We're glad that your dad is enjoying his new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love Tehm!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my daughter after her AirPods died forever on her. She loves them. She states the noise cancelling is wonderful and that they may work too well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Keta,
      Thank you for the 5-star rating! We're really glad to hear your daughter's enjoyable experience with her new WHCH720N headphones. Nice to know she loves the noise canceling features of the unit. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Christmas gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These was a Christmas gift to my son. And he loves them. The sound quality is amazing. Looking forward to buying my daughter and i some.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VictoriaE,
      This is definitely a great Christmas present! We're glad to hear that your son loves his new Sony headphones. We also appreciate that you like the amazing sound quality of the WHCH720N. We are looking forward to your next purchase. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding headphones. The noise cancelling is a great feature.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NicholasD, we're glad you like the sound quality and noise canceling feature of our product. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The Ears Have It

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what my ears ordered! Great value and even better quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's wonderful, EricS! We're glad you are enjoying your headphones. Thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Buy by far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase for my 14-year-old visually impaired grandson. Who sometimes have trouble with loud noises. He absolutely loves them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MersenaC,
      Thank you so much for the 5-star rating! We're very pleased to hear that your grandson loves his new WHCH720N headphones. Nice to know it suits his needs and expectations. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Sony wireless headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got them on sale work with my apple iPhone perfectly

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KevenH,

      It is truly wonderful to know that your new headphones are pairing so seamlessly with your iPhone!

      We prioritize effortless connectivity, and the WH-CH720N is designed to integrate perfectly with iOS devices, allowing you to enjoy high-quality audio and clear hands-free calls right out of the box. Getting them at a great price makes the experience even better, as these headphones pack a lot of premium technology—including our Integrated Processor V1 for superb noise cancellation—into a very accessible package.

      Thank you for trusting Sony!

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for Work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10 out of 10. Very happy with my purchase. Almost got the more expensive set, but this one works amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HeidiR,
      Many thanks for the 5-star rating! We always strive to deliver the best quality with our products. Nice to know that you are happy with your new WHCH720N headphones. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my children, and the price and quality are very good.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bob F

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Well worth the money. Sound quality is superb.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, RobertF! We're glad you are happy with your purchase. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Perfect work assistant

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect gift for my busy mother the ai assistant helps her alot

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DylanC,

      It is most rewarding to hear that the WH-CH720N has become such a helpful tool for your mother’s busy lifestyle. We integrated voice assistant compatibility specifically to allow for hands-free help, making it easy to manage schedules, set reminders, or take calls without having to reach for a phone. Combined with our Integrated Processor V1 for effective noise cancellation and a lightweight design for all-day comfort, we are thrilled that these headphones are providing her with the support and high-quality sound she deserves.

      Thank you for making Sony part of her daily listening.

      Regards,
      Dominick sony-global

  • Rated 5 out of 5 stars

    Stuff

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works for long hours of work and tv and the quality was great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Jblw!

      We are so happy to hear that your WH-CH720N headphones are working out so well for your long workdays and TV sessions! We specifically designed this model with a lightweight headband and comfortable ear pads to ensure they stay comfortable for hours on end, so it’s wonderful to know you’re feeling that benefit.

      It's also great to hear that you're enjoying the sound quality. Whether it’s staying focused during work or getting immersed in a movie, we’re thrilled Sony is your go-to choice.

      Thank you for being part of the Sony family!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Win! Win! Win!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Warranty paid off! The headphones functioned well for almost 2 years. We were able to upgrade the replacement due to a sale. As usual Best Buy met the need and provided a great deal!!! Thank you the service was wonderful as well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love these headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the price…………………..,.:::,,:;;::;:

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, BRSox!

      We’re glad to hear you’re enjoying the value and performance of your WH-CH720N headphones. Delivering premium features at a great price is exactly what we aimed for with this model.

      Enjoy the music and thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones for Traveling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are perfect for me, like to use my IPad for t.v. in bed and these headphones prevent my husband from having to sleep with a pillow over his head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CaroleT,

      Thank you for the 5-star rating! We're glad to hear that you like the headphones for traveling. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sounds

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphone I've owned by far. Great sounds and clean deep bass.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for my wife. She uses them for audio books and music and loves them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Tony,

      Thank you for choosing Sony!

      We're excited to hear that your wife is enjoying the WHCH720N headphones for audiobooks and music. It’s wonderful to know they are enhancing her listening experience and bringing her joy.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality headphones, I bought these as a gift and it was a hit. Sound quality was surprising for what I was expecting from them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lucus, Awesome gift! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing price and value great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them. The noise cancelation works amazing. Great price and product overall

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing Headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were a great purchase! They are very sturdy and have great sound quality. I am very pleased and would definitely recommend these to anyone!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AmeT, Thanks for sharing your feedback. We are thrilled to hear that you are very pleased with the quality of your new Sony WHCH720N headphones. Thank you for choosing Sony! Vincent Sony_US