Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 12560831
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the excellent sound quality, comfort, and long battery life of the product. They also appreciate its lightweight design, good fit, and reliable connectivity. However, some customers note that it is not very compact for traveling and have minor concerns regarding the bass and volume levels.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great Product!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price - unreal. Noise cancelling works better than expected, the spatial audio is also impressive. Again, it's not going to beat out Sonos or anything of that nature, but it's a good product for exercise, lounging, and airplanes for a reasonable prices
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Exactly what i was looking for
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these head phones not the greatest for lifting weights and working out but great sound and comfort
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Portability
Honest Review: Sony WH-CH720N - Feels Too Cheap
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m honestly disappointed with the Sony WH-CH720N headphones. While the noise canceling is decent, the overall build quality feels cheap and overly plastic, lacking the premium durability I expected from Sony. They don’t fold into a compact shape, making them bulky and inconvenient for travel, and the lack of "wear detection" to auto-pause music when I take them off is a major frustration. For the price, they feel like a budget product rather than a mid-range one, and I don't find them worth the investment.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KalingaP,
Thank you for sharing your detailed feedback regarding the Sony WH-CH720N headphones. We genuinely value your input, as it helps us understand how our products perform for our customers in their daily lives.
We appreciate your comments regarding the build materials, the folding design, and the absence of a wear-detection sensor. While these headphones were designed to be exceptionally lightweight for long-term wearing comfort, we recognize that portability and specific automation features are very important for many users.
Please be assured that your feedback has been noted and will be shared with our product development team. Customer insights like yours are essential as we strive to improve our future designs and provide the best possible value across our entire headphone lineup.
Thank you for considering Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Amazing Audio and Noice Canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product for my teen age daughter ans she loves them. She noise canceling is amazing. The audio works perfectly. We have no complaints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SindyC,
It’s a true pleasure to hear that your daughter is loving her new WH-CH720N headphones. We are delighted that the amazing noise canceling and audio quality have made such a positive impression, and we appreciate you sharing your family's experience with us.
Thank you for trusting Sony.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Smooth sound
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great, they are very comfortable. Does not squeeze your head too hard.
I would recommend this to a friend - Pros mentioned:Sound quality
love this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.easy to use. sounds is great. love this color. worth the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vicawa,
We are immensely pleased to hear that your WH-CH720N headphones are such a hit! It’s fantastic to know that you’re loving that stylish pink finish just as much as the great sound quality and user-friendly experience.
We strive to create products that look as good as they perform, and we're thrilled they were a worthwhile purchase for you.
Thank you for choosing Sony to add a pop of color and great music to your day.
Best regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Great set of cans!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of cans! Bluetooth works great and connects automatically after it’s been paired once. Sound quality is brilliant with a nice noise cancelling feature. Battery lasts a while without needing charge as well. For the price you can’t beat it.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, RolandS! We're glad you are impressed with your new headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Headphone gift
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My grandson seem to never take them off .i guess the quality and comfort meets his standard
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HenryR, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Fit, Sound quality
Let me hear better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These have a great sound, easy to charge, for well on my head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sharon,
Thanks for your feedback! It is truly wonderful to know that the WH-CH720N headphones deliver great sound, are easy to charge and fit so well.
Thanks for choosing Sony!
Best regards,
Stephanie
- Pros mentioned:Battery life, Comfort
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a wonderful purchase. I had doubts about Bluetooth headphones with not holding a long battery life charge and comfortability around the ears. I am very impressed with this purchase and recommend it to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShondellK, That's awesome! We are thrilled to hear that you are very impressed with your new Sony WHCH720N wireless noise canceling headphones. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this produc. I like the sound, I use to use it when I travel
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SANTOSV,
Thank you for choosing Sony!
We're excited to hear that you are enjoying the sound of your WH-CH720N headphones, especially as a companion for your travels. It is wonderful that the lightweight design and noise-canceling capabilities provide you with a great listening experience while you are on the move. For your future trips, you might enjoy exploring the WH-1000XM4 for its specialized atmospheric pressure optimizing or the WH-ULT900N if you prefer a more powerful, bone-shaking bass. You can browse these and our other latest models to see which features best complement your lifestyle at: https://electronics.sony.com/audio/headphones/c/all-headphones
Best regards,
-Fred
works great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my bf barely touches them so i tried them and they work just as great as the 00004 or whatever version! idk why sony keeps releasing new ones. the older ones work fine.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ml0005,
We’re glad to hear you’re enjoying the WHCH720N headphones and find them to work great. We continuously release new models to offer improved features and technology based on customer feedback. Your satisfaction with our products is important to us.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are comfortable as long as it isn’t too hot outside. The noise canceling is okay. Better than my AirPods for mowing the lawn. Sound is good. Have only used them while mowing and doing yard work so haven’t really paid attention to sound quality. Feel kind of cheap though so not sure how long they will last
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
The Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good battery life. Good sound. If you want more comfortability spend more money.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback on the WH-CH720N, Tilor. We're delighted to hear that you enjoy the battery life and sound quality—those are key areas we focus on to deliver a reliable listening experience.
We appreciate your comment about comfort. The WH-CH720N is designed to balance performance, features, and affordability. For users seeking enhanced comfort and premium materials, Sony does offer higher-end models with additional ergonomic features to suit a variety of preferences and listening needs.
Your insights help us continue improving our products. Thank you for choosing Sony, and we hope you keep enjoying your music!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Noise cancelling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality. Soft and comfortable ear cups.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ColinC,
Thank you for choosing Sony!
We’re elated to hear that you’re enjoying the WH-CH720N headphones and appreciate your feedback on the excellent sound quality and soft, comfortable earcups. Along with their great performance, one feature that makes the WH-CH720N stand out is the Noise Cancelling technology, which helps you focus on your music by blocking out unwanted background sounds.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Never take them off my head
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very comfortable. Love the sound. Good value for the money
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones, good sound quality, comfortable fit
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Sony headphone review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy this product because it has very good quality and good it also has good sounds, and it is very comfortable to use. Finally, the sound quality is very good and it also has very good material. I recommend this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Goodnice,
Fantastic! We're thrilled to hear your enjoyable experience with the amazing sound, build quality, and comfortable fit of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Amazing headphones!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm actually upset with myself that I didn't invest in these sooner, I've never tried noise cancelling headphones before and honestly the price was a bit much. But I was gifted some Best Buy gift cards for Christmas so i figured why not? These things are ridiculous, I put it to the ultimate test just last night, listening to some music in my living surrounded by my 6 children and i heard absolutely nothing but the music. The bass is awesome, the backgrounds are crisp yet subtle. And it links up to my Sony NW-A45 automatically, I love it!! I think I'll get a second set to leave at my job, if youre looking for a good set of noise cancelling headphones that won't break the bank this is for you!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi darrjon, it is nice to know that you love our WHCH720N! Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Love them so comfortable, loud, and cute
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them so comfortable, loud, and cute was easy to connect to my phone also
I would recommend this to a friend