Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the exceptional sound quality and long-lasting comfort provided by these headphones, making them ideal for extended use. Users also frequently praise the impressive battery life, lightweight design, and reliable connectivity. While the overall experience is highly positive, some individuals noted that the device is not very compact for travel and expressed minor preferences for different bass levels or higher maximum volume.
This summary was generated by AI based on customer reviews.
Best headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought one of these and decided to get 2 more because their that good!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DiegoC,
That is excellent feedback! We are thrilled to hear that you are so impressed with the WH-CH720N headphones you decided to purchase two more sets. The combination of our Integrated Processor V1 for great noise cancellation, clear sound quality, and the incredibly lightweight design really makes them stand out, and we are delighted they are your new go-to.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Recent purchase.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to replace my current headphones. They work well noise canceling works well. It’s a good product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BLCR, Thanks for the the wonderful feedback! We're glad you like your new headphones. Thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
OUTSTANDING!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter and I both got a pair and they are outstanding. The sound quality and noise canceling are phenomenal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HeatherS,
Thank you so much for such a great review! We're delighted to hear that both of you are enjoying the outstanding sound quality and noise canceling features of your new headphones. Your satisfaction with our product means a lot to us. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great for the price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound for a great price. Only spent a little for quality pair of headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheRod,
You made the right choice! We're glad that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!
-Ralph
Adaquate
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.About the same as my older Sony headset and better the the cheaper ones I have een using.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pikk,
It brings us great joy to hear that your new WH-CH720N is providing a better experience than the other models you've been using recently. We are glad to provide that familiar Sony quality you've come to rely on over the years, and we hope these headphones continue to serve you well for all your listening needs.
We really appreciate you being part of the Sony family.
Best regards,
Dominick
- Pros mentioned:Sound quality
Sony headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good quality my wife loves it second Sony headphone we’ve gotten and couldn’t be happier
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fozzy,
Thank you for your positive feedback! We're glad to hear that you and your wife loves your WHCH720N headphones. Sony's commitment to customer satisfaction is our top priority. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris
- Pros mentioned:Battery life
Great headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Has a long charge so no worries about thr battery dying
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Duffman, We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
My favorite
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved! 100% Recommendations & fabulous pink color
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vivis,
We are beyond pleased to hear that you are loving your WH-CH720N headphones! It is wonderful to know that the fabulous pink color and overall performance earned your 100% recommendation.
Thank you for trusting Sony.
Regards,
Dominick
- Pros mentioned:Sound quality
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been happy with these headphones so far. Good sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TravisE, We're glad that you're enjoying your WHCH720N. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
They are ok, but not worth the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are fine. They have a good sound quality, battery lasts a lot and the noise cancellation works (not as good as the xm4s). What I don't like is that they have sound leak because I can't use them around other people without them hearing the songs I'm listening to. They do their job, but I think I could have found a similar product for cheaper.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MarT,
Thank you for telling us about your experience with your WH-CH720N headphones. While we're glad that you like most of the features, we're sorry to hear you are having some sound leakage issues when listening with these headphones. Your feedback is extremely important to us and is very much appreciated. With closed-back and over-the-ear design of these headphones, you can ensure that the sound leakage should be very minimal. However, in a quiet room, some degree of sound leakage may still occur depending on individual factors such as fit and the volume at which you are listening to your music or other audio. To prevent sound leakage, make sure to adjust the slider to find your ideal fit and enjoy hours of comfortable listening. Additionally, reducing the volume level can also help to minimize sound leakage.
If you need further assistance regarding your concern, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
- Pros mentioned:Sound quality
Great working noise canceling headphones!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my wife to get school work done while the kids are loud and crazy throughout the house. She loves them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kenneth, We're glad that you are happy with your purchase. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
- Pros mentioned:Battery life
Great purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It work as intended. Battery life is great and it charge fast. No thing to complain about!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MohammedE,
Perfect! We really appreciate that you like your new Sony headphones. Our WH-CH720N allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thanks for choosing Sony! - Kris
Best Noise Cancelling headphones!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase for daughter who is very sensitive to noise. She is able to enjoy he online books, “white noise” sounds and the noise cancellation is the BEST!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Glove,
Thank you for choosing Sony!
It makes us really happy to hear that the WHCH720N headphones are helping your daughter, especially since she’s sensitive to noise. Knowing that she can comfortably enjoy her online books and “white noise” sounds thanks to the noise cancellation means a lot to us. Thank you for sharing your experience—wishing her many more peaceful and enjoyable listening moments with her headphones!
Best regards,
-Fred
- Pros mentioned:Sound quality
The best headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphone. Great sound quality and super quiet. Ideal for phone conversation and listening to your fav music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ibra, We're glad that you like the sound quality and features of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
Fantastic gift for Christmas
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave this as a Christmas present; recipient LOVE them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanaB,
We are really happy to hear that the recipient loves their new WHCH720N headphones. It is an honor to know that our product was chosen as a Christmas gift and that it is bringing so much joy to someone special.
Thank you for trusting Sony.
Regards,
Dominick
- Cons mentioned:Portability
my first head phone set
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great, I wish I was able to fold to have less space in my bag
I would recommend this to a friend - Pros mentioned:Sound quality
Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones sound great easy to use and set up
I would recommend this to a friendBrand response from SonyListens
Posted .Hi possum,
Great! We're thrilled that you like the sound quality and user-friendly functions of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Darrin
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent! Easy to use, sound is great. Using on a loud mower.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Darrin, We're glad that you're enjoying your WHCH720N. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My honey loves them, he’s in the music industry and he appreciates the quality sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PreciousS, That's awesome! We are thrilled to hear that your honey loves his new Sony WHCH720N wireless noise canceling headphones. You chose the best for him. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
AMAZING headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AMAZING headphones! Definitely some of the best noise canceling headphones on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LisaM,
Thank you so much for such a great review! Your satisfaction with your new Sony headphones is greatly appreciated. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris