Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the exceptional sound quality and long-lasting comfort provided by these headphones, making them ideal for extended use. Users also frequently praise the impressive battery life, lightweight design, and reliable connectivity. While the overall experience is highly positive, some individuals noted that the device is not very compact for travel and expressed minor preferences for different bass levels or higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Good headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My teenage son loves them! He says they are very comfortable, have good sound, and ease of use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LGD68,
Great! We're glad that your son is enjoying the comfort, sound quality, and user-friendly functions of the headphones.
Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!
-Ralph
I always love Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are very good headphones. Their battery life isn't as long as the Bose but they still very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidD,
We're glad to hear that you're enjoying your new WH-CH720N headphones and that you find them to be very good! We appreciate your feedback regarding the battery life. The WH-CH720N is designed to provide a long-lasting listening experience, with up to 35 hours of playback on a single charge with noise canceling.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Great headphones.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. Sound quality is VERY good. Easy to use as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BatmanFTW,
PerfecT! We are very pleased to hear your enjoyable experience with the amazing sound quality and ease of use with your new Sony headphones. Your satisfaction means a lot to us. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Da Headphones.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how easy they are to use plus the sound is absolutely amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Love,
Great! We are truly happy that you love how easy to use and how amazing the sound quality of your new WHCH720N headphone. Thanks for choosing Sony! - Marco
- Pros mentioned:Sound quality
New fav headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing, great lows and good mids. Very sleek design!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AllixE, Excellent choice! We're pleased to hear that you are enjoying the sound and sleek design. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Headphoneee
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound but can get a little uncomfortable on the ear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marc, we're glad you like the sound quality of our product! We understand your feedback regarding the comfort of your Sony unit. The WH-CH720N headphones are described as Sony's lightest wireless noise-canceling headband ever, with an ergonomic design intended to be lightweight and comfortable for all-day use. They are equipped with noise-canceling technology and a long-lasting battery life, allowing for extended periods of listening without needing a break. If you find them uncomfortable on the ear, it might be worth adjusting the fit if possible or taking breaks during extended listening sessions to alleviate discomfort.
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good for the price , and the sound is a high quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maximum, Thank you for the 5-star rating! You've made an excellent choice! Thank you for upgrading to your new Sony WH-CH720N. We're thrilled to hear you love the great audio and overall features of this headphone. Thank you for choosing Sony! -Jess
- Pros mentioned:Comfort
Comfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE THIS HEADPHONES!! I USE ALL THE TIME!! COMFORTABLE AND DOESNT HURT MY EARS.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Khimfroilan98, We are thrilled to hear that you love your new Sony WHCH720N wireless noise canceling headphones and you are comfortable wearing them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Great for Overseas Plane Ride
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with these headphones. I bought them for an upcoming trip to Europe.
I would recommend this to a friendBrand response from SonyListens
Posted .Good day, JaniceS!
Perfect! We're delighted that you are very much pleased with our Sony WHCH720N making it your travel companion. You will surely enjoy your Europe trip with this headphone. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco
- Pros mentioned:Sound quality
Audio on Point
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is Awesome! Very good for my ear drums. Definitely. Thank you! :D
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DellTouchLaptop
Thank you for the purchase! We're glad to hear that you like the headphones. Thank you for choosing Sony and have a great day!
-David
- Pros mentioned:Sound quality
Perfect Purchase!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones were reasonable priced for noise canceling and works great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmandaW, Fantastic! We're so glad to hear that you like the great noise cancellation and you feel that the price is worth it. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Head phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them they work really well. I use them with when I work out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Marebare88, We are glad that you now have a pair of amazing headphones when you work out and that you love them. Thank you for choosing Sony! Enjoy! Vincent
- Pros mentioned:Battery life
Great Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are amazing for the price and the best part is the lobg lasting battery!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marty,
Awesome! We're glad that we were able to give you a great deal. We really appreciate your satisfaction with the long battery life of your new headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound. I Highly recommended this Sony product.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, PaulL. We're glad you like your headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Awesome purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones, use them for gaming and they are really cool
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TravisW,
Great! We're truly happy that you are enjoying your gaming sessions now with our WHCH720N. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort
Great for everyday
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these headphones for basically everything and they hold up well. Nothing wrong with them.
I would recommend this to a friendBrand response from SonyListens
Posted .That's perfect, Juan! We are very grateful that you are enjoying the amazing sound quality of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Craig
- Pros mentioned:Comfort
Great Headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An excellent pair of headphones for the price. Very comfortable for smaller heads.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SNguyen,
That's great! We're glad that you like the comfort of your new Sony WHCH720N Wireless Noise Canceling Headphones. You can now enjoy listening to all your favorite music. You can turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco
- Pros mentioned:Sound quality
Love sony!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The previous version i had of these broke so i bought these updated version and i love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gglicano,
Thank you for the 5-star rating! We really appreciate how much you love your new WHCH720N and we are very sorry to hear what happened on your previous headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you so much for being our valued customer and for trusting Sony! - Kris
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Easy to use. Would recommend to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, Diane! We're glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig
Bad for phone calls, good for music
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would give a 4 if I could make calls on it. It works well on my laptop and my clients can hear me but when I connect to my phone - background noise is heard, and everyone says I sound "distant" and "I am only hearing a few words". I have tried all the different settings and cannot for life of me troubleshoot this so assuming its an issue with the make of the headphones. So if you like to walk and talk like I do, I would look elsewhere. Something to wear while working out and listen to music, these should be fine.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SaraC, thank you for sharing your detailed feedback on the Sony WH-CH720N headphones. We're sorry to hear about the difficulties you've experienced with call quality when connected to your phone. We understand how frustrating it is when a product doesn't perform as expected, especially when you rely on it for important calls.
We appreciate you trying various settings to troubleshoot the issue. To help you get to the bottom of this, we recommend a few additional steps:
- Restart your phone: A simple restart can often resolve connectivity issues.
- Try a different phone: Connecting to another phone can help determine if the issue is with the headphones or a specific device setting.
If the problem persists, our technical support team would be more than happy to assist you further. They can perform a more thorough diagnosis of the issue to find a solution.
You can contact our support team at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony products!
Best regards,
Dominick