Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the exceptional sound quality and long-lasting comfort provided by these headphones, making them ideal for extended use. Users also frequently praise the impressive battery life, lightweight design, and reliable connectivity. While the overall experience is highly positive, some individuals noted that the device is not very compact for travel and expressed minor preferences for different bass levels or higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Nice headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value for the price paid. Nice sound and good noise canceling. It would be nicer if it would have a tighter fit over the ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarolR,
Wow! We're really glad you like the great sound quality and noise canceling features of your headphones. We appreciate and taken note of your feedback. Sony values the opinions of customers and is always striving to provide the best experience possible. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
A great budget friendly option.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has really good audio and noise cancelling for the price point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Rutt, We are glad that you like the sound quality and noise canceling feature of your new Sony headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the headphone I never thought the headphone sound great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nyc18, Thank you so much for the 5-star rating! We are so glad to hear that you are enjoying your new WHCH720N! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl
Decent entry level headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty nice. Could be a little louder. A good value at this price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BillB,
Thank you for choosing Sony!
We couldn't be happier to hear that you find the WHCH720N headphones to be a good value. We apologize if the volume isn’t quite as loud as you’d like. To enhance your listening experience, we recommend using the equalizer settings available through the Sony | Sound Connect app.
You can find more details about tuning sound with the equalizer here: https://www.sony.com/electronics/support/articles/00286844.
We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.
You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
- Pros mentioned:Comfort
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really comfortable strongly recommend this headphones
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, Hpallinone!
We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Fit
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise - fits comfortably on a large noggin like mine
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavisS, Amazing! We're glad you're enjoying all the improvements we made on these headphones, especially its exceptional fit and comfort. It sounds like we hit the mark with the WH-CH720N. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for offering a fantastic rating on the product! -Jess
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are extra comfortable great sound quality and great blockage
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GilbertoC, Awesome! We are glad to hear that you are enjoying the amazing sound quality, comfort and noise canceling of your new WHCH720N! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
AMAZING
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love my brand new noise cancelling headphones
I would recommend this to a friendBrand response from SonyListens
Posted .hello MakailaR, That's great! We are thrilled to hear that you really love your new Sony WHCH720N wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent
- Pros mentioned:Sound quality
Good product for price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Satisfied with product. Good quality for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Perfect! Thanks for commenting, WilliamC! We are truly happy to know your satisfaction with the amazing quality of your WH-CH720N for its price. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
Solid purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable fit, and good sound. App works for EQ.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tyjh01, Excellent! We're very happy to hear that you're enjoying the comfortable fit, great sound quality, and the equalizer feature within the Sony Headphones Connect app. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
10/10 Love them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds amazing and gets really loud, other people can’t hear how loud it is either.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnCO,
Perfect! We're happy to hear you like the outstanding sound quality of your new headphones. Your satisfaction is our top priority. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound qualityCons mentioned:Bass
Decent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best noise cancellation, but overall good sound quality but lacks bass.
I would recommend this to a friend Head sets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good head sets but they get hot on my ears after a couple of hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GeneH,
Thank you for choosing Sony!
We’re excited to hear that you appreciate the WHCH720N headphones. We apologize for any discomfort caused by the earpads warming during extended use. While the plush earpads are designed to create a secure seal for enhanced sound isolation, we recommend taking a short break every few hours to allow for airflow. Your feedback is invaluable as we continue to refine the balance between comfort and acoustic performance, and we will be sure to share it with our product team.
Best regards,
-Fred
- Cons mentioned:Bass
A drop in sound quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the older version of this model - WHCH700N, but unfortunately lost them. They sounded great. Sadly, these do not. The bass is weak and muddy, and it seems like there is loudness equalization applied to your audio that you can't turn off. It makes everything sound over-processed and boomy. Using the accompanying app's setting and EQ adjustments does not seem to fix this.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DJH85, We are sorry to hear about what happened to your WHCH700N and that the WHCH720N did not meet your expectations when it comes to the sound quality. We'd love to troubleshoot the issue and make this a better experience for you.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound quality
For my daughter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice quality and good sound. Daughter loves them. Thank you
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeremyW, We are thrilled to hear that your daughter loves her new Sony wireless noise canceling headphones. Our WH-CH720N headphones allow her to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give her a clear and natural conversation during calls. Thank you for trusting Sony! Vincent
Pretty Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like them the noise canceling is top tier would buy them again and they are in a good price range.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CWA04,
Thank you for your 5-star review of the WH-CH720N headphones! We're so glad to hear you're enjoying the exceptional Noise Canceling performance. We engineered these headphones to provide a high-quality listening experience by blocking out ambient sounds, so you can fully immerse yourself in your music. It's great to know that this feature, along with the comfortable fit and excellent value, has made such a positive impression on you.
Thanks for choosing Sony. have a great listening day!
DiegoV
- Pros mentioned:Sound quality
Love them!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing.. and that color...perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hmc93, We are thrilled to hear that you love your new Sony WHCH720N wireless noise canceling headphones. Thank you so much for choosing Sony! Enjoy! Vincent
- Pros mentioned:Sound quality
Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sounds and so good price for this headsets.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Marcosafa, We are happy that you like the sound quality and price of your new Sony WHCH720N wireless noise canceling headphones. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the quality been using it for a year definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaifS, Thanks for the feedback. We are glad to hear that you love the quality of your new Sony wireless noise canceling headphones. Our WH-CH720N headphones also allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
BEATZ WHO?
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are better quality than beatz, and i was a long time user.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Satisfied,
Awesome! We're glad you like your new headphones. We always strive to deliver the best quality with our products. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris