Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the exceptional sound quality and long-lasting comfort provided by these headphones, making them ideal for extended use. Users also frequently praise the impressive battery life, lightweight design, and reliable connectivity. While the overall experience is highly positive, some individuals noted that the device is not very compact for travel and expressed minor preferences for different bass levels or higher maximum volume.
This summary was generated by AI based on customer reviews.
Perfect Hearing Aids
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good my daughter is very happy excellent product.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your experience with the WH-CH720 headphones, Moises!
We're delighted to hear that your daughter is very happy with the product! We appreciate your positive feedback and are glad that you had an excellent experience. If you have any questions or need further assistance, feel free to reach out. Thank you for choosing Sony!
Gus
Nice head phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Girlfriend loves them definitely a good buy, bestbuy usually has a great selection
I would recommend this to a friendPretty good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are a bit uncomfortable on my ears after awhile.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Janicer,
Thank you for the feedback and the 4-star rating. We're glad to hear you're enjoying your WH-CH720N headphones overall. We understand that comfort is a top priority, and we appreciate you letting us know about your experience with them after extended use. Your feedback is important to us as we work to improve our designs.
Thanks for choosing Sony, have a great day!
DiegoV
Best purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use and it has helped me so much now that I am back in office. You can put on your pod cast or music and it’s like your the only one in the room.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Best, great! We're glad to hear that you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
good headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they seem to work well. They are my son's and he has had no complaints
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lmbrjk, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
good value headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.brought this to my daughter. she loves it and uses for her online classes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherD, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl
brenda mamich
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it ststes there is a microphone in the device and there is no microphone I am completly unsatisfied I must return the item.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BrendaM,
Thank you for your feedback. We are sorry for the confusion, but we would like to clarify that your WH-CH720N does have a built-in microphone. Because it uses a sleek, integrated design, the microphones are not immediately obvious. You can view the exact location of the microphone parts here:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776825.html
If the microphone is not working during calls, it is likely due to the settings on your connected device. Here's what you can try to resolve it:
1. App Settings: Open your video calling application and ensure the microphone is set to [Headset (WH-CH720N Hands-Free)].
2. Computer Settings: If the option does not appear in the app, select [Headset (WH-CH720N Hands-Free)] within your computer's sound settings.
If the issue persists, please try these other troubleshooting steps:
Reset the headset: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783324.html
Initialize the headset (Factory Settings): http://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783325.html
For more personalized assistance, please contact our support team here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony!
Regards,
Dominick
Richard's Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this. The only complaint would be the pausew /skip button is too flat and hard to find sometimes. My old pair of Sony's had a toggle type switch that stuck up above the surface. Easy. A no brainer that they took away.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Displayname,
That's great! We're glad to hear that you're happy with your purchase. Your feedback regarding the buttons is greatly appreciated. Thank you for choosing Sony and have a great day!
-David
You get what you pay for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great for the price but I should’ve saved for a higher quality pair. They are great for listening to audiobooks while cleaning. The call quality is very hit or miss.
No, I would not recommend this to a friendMusic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for autistic, developmentally, disabled child
I would recommend this to a friendHeadphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok not that great but better than a lot other
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gemma,
Thanks for the feedback. We’re sorry the WH-CH720N did not fulfill your expectations, but we’re glad it stood out in some ways compared to others.
Thanks for considering Sony. We’re always working to improve and hope to impress you even more next time!
Warm regards,
Estefany
Love these headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome. The price was very reasonable and it was simple and easy to order online and pick up in store.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictoriaC, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Okay.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seem a bit on the light side and flimsy but do the job.
I would recommend this to a friend- Pros mentioned:Sound quality
Its OK at best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The older model was better. You can only connect one device to this model at a time. Also the soft plastic makes it feel cheap. A plus is it fully charges in lest than an hour and the noise csncellation is good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EstervelleB, Thank you for your honest review. We are so glad to hear that you are happy with the battery life and charging of your new WHCH720N. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl
Nice set for the price!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are really good. I enjoy mine as they are a nice break from my AirPods. My husband loves them, he just got his own pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiltonC, we're glad to hear that you and your husband are enjoying our product. Thanks for choosing Sony! ~Earl
My dad is a audiophile
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent. But more than worth it on sale. Would definitely buy again
I would recommend this to a friendSony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphone with fast safe shipping from Best Buy. The headphones are the affordable price compared to other models and offer all the same qualities.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamC,
Many thanks for the 5-star rating! We're delighted to hear you like the affordable price and fast shipping of your order. Your satisfaction with your new Sony headphones means the world to us. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality, Weight
Not a fan
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] It feels like it was made cheap and flimsy, with decent enough sound quality, very light, but feels cheap as a trade off.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Stephanie,
Thank you for your time writing this review. We're sorry to hear if we were not able to meet your expectations with the build quality of the WHCH720N. We can assure you that these headphones are worth the investment. They are made with the highest quality materials and construction, and they can produce the best possible sound quality.
In case you need help with the headphones, feel free to contact us and we'll be gladly to assist you. You may reach out to us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We appreciate your feedback and thanks again for purchasing Sony. - Kris
Seamless
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish i could link with more than 2 devices as I regularly use with my TV, computer and iphone. Other than that the headphones are outstanding in any other area
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Logan,
Thank you for the 5-star rating! We're glad you like the overall performance of your new Sony headphones. The WHCH720N can be paired with multiple devices, but can only play music from 1 paired device at a time. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. We appreciate your feedback and thanks again for purchasing Sony! - Kris
Great new ear bobs!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My grandson said best present ever and he is using the constantly!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GrandmaPat, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl