Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the exceptional sound quality and long-lasting comfort provided by these headphones, making them ideal for extended use. Users also frequently praise the impressive battery life, lightweight design, and reliable connectivity. While the overall experience is highly positive, some individuals noted that the device is not very compact for travel and expressed minor preferences for different bass levels or higher maximum volume.
This summary was generated by AI based on customer reviews.
could be a better one
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was ok not as expected product though.. frequently drops the BT connection and had to reset
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kumar,
Thank you for sharing your feedback on the WH-CH720N headphones. We're sorry to hear about the Bluetooth connection issues you've experienced.
To help resolve this, please follow these steps:
-Ensure there are no obstacles between the headphones and your device.
Avoid areas with potential interference, such as near microwaves or crowded places.
-Set the headphones to "Priority on stable connection" mode.
This setting can be adjusted in the Sony | Sound Connect app.
-Check the app to see if a firmware update is available for your headphones.
-Pair the headphones with a different Bluetooth-enabled device to determine if the issue is with the original device.
-Reset and initialize the headphones to factory settings. You’ll find links with step-by-step instructions for each procedure below.
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783324.html
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783325.html
If the issue persists after these steps, please contact our support team for further assistance.
https://www.sony.net/support-contact
Thanks for considering Sony products and bringing this issue to our attention.
Warm regards,
Estefany
Student headphone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphone at unbeatable price. Good for student.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VinhL,
Amazing! We're thrilled that you are enjoying the performance of the headphones. Thank you for choosing Sony!
-Ralph
Why?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought those were noise canceling ear muffs, without having to be connected to Bluetooth!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeB!
We are sorry to hear you had this bad experience with your Sony - WHCH720N, the type of noise cancelation your headphones have is active noise canceling (ANC), which means that in order to block the incoming noise, you have to turn the headphones on and also the ANC, the WH-CH720N has a button to toggle noise canceling settings, allowing you to switch between Ambient Sound Mode and Noise Cancelling Mode.
The Active Noise Cancellation (ANC) on the Sony WH-CH720N works by using built-in microphones that analyze ambient sound waves around you. The system then generates opposite sound waves to reduce surrounding noise. This process effectively cancels out low-frequency noises, such as engine sounds from an airplane or train, thereby providing a quieter listening environment.
It's worth noting that ANC does not fully eliminate all sounds, especially higher-pitched noises like human speech, and its effectiveness can vary based on how you wear the headset and environmental conditions.
You can check the link below for further info about this feature, thanks for choosing Sony!
Wireless Noise Canceling Stereo Headset (WH-CH720N)
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776935.html?utm_source=glean
-Gus
Ok
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work well. However the fit is loose. Also hope they make other colors
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DioV,
Thanks for your review! We're glad they're working well, and we hope you have amazing moments with them. Know that we take the feedback seriously and will pass your suggestions along to the proper team for future enhancement.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Sound quality
Decent sound, poor connection
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this for all of one day before deciding that it had to be returned. Making sure they were fully charged, updated with the latest firmware and then repaired to my phone, they still would not stop dropping the connection. When switched the sound from prioritizing quality to stability and it still randomly did it. A chime would kick in indicating that connection had been lost and it would immediately reconnect but this stopped sound playback and worse, did not automatically resume it after reconnecting. I came in and got the Soundcore Q45s instead. They haven't dropped once and have LDAC as a codec option.
No, I would not recommend this to a friend My review
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my wife she likes it. I have also tried it and like it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkB,
That's very sweet of you on getting your wife a brand new pair of headphones! Nice to hear that both of you likes the WHCH720N. Your satisfaction with our product means a lot to us. Thanks for choosing Sony! - Kris
I cant complain
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m happy I bought this product. Its not too pricey . I would suggest these earphones to people who don’t want to spend awhole alot of money .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anicebuy Great! We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
Great headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for the price. I use them for everything and love it.
I would recommend this to a friendgood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it i pretty sure it was the good headphone to bring anywhere
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TranK, we're happy to know that you like your new headphones! Thanks for choosing Sony. Happy Holidays! ~Earl
No complaints
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no complaints at all. It gets the job done when needed.
I would recommend this to a friendNot too bad
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always prefer the beats studio pros over any headphones. These weren’t bad though just not my favorite.
I would recommend this to a friendClose to great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, these headphones are great for the value. I got them $50 off. The sound though can sometimes be a bit 'muddy' in my opinion, so I had to play around with the sound settings in the Sony headphones app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaacEzac,
Thank you for your time writing this review. While we are glad you like your new Sony headphones, we're sorry to hear some issues that you are experiencing with the unit. If you feel that the sound is a bit muddy, please try some solutions below:
Make sure that the headphone software as it includes key features, applications, bug fixes, and feature improvements.
Check connections. When the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection, switch the Bluetooth connection to A2DP with the connected device.
Try a different source to see if the muddy sound is present across all sources.
Set or customize the Equalizer setting on the Sony Headphone Connect app.
For reference: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776831.html
In case you need help with the headphones, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for purchasing Sony! - Kris
Sony headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great purchase, have been looking for a pair of headphones that don't break the bank and this was certainly it. Great value for money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlinC,
Very nice! We're glad to hear that you like the price point of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony!
-David
Great purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones; easy to set up and use. Had some issues with my work laptop microphone and speakers. Plug and play - problem solved!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IndianaACERbuyer, Thank you for giving the WHCH720N a perfect rating! We're very happy to learn that you like the ease of setup and use of your new Sony WHCH720N headphones. And good to know that you were able to resolve your issue with your work laptop's mic and speakers. Thanks for choosing Sony! -Sam
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are good for the price point. Only had a month
I would recommend this to a friendGood headphones for price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my wife. She enjoys them. They are definitely not of the same sound quality as my headphones but they are 2.5x the price.
I would recommend this to a friendit works
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AMAZING love it it's great i got it on sale but i think it's great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JazzJ, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
Good quality, value.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as Christmas gift. Fiancee was happy with it.
I would recommend this to a friendmr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset! Buttons take time to work by touch.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback and for choosing the WH-CH720N, Frank. We’re happy to hear you’re enjoying the headset overall! We appreciate your comment about the buttons taking some time to get used to by touch. Your input helps us as we continuously strive to refine our products for the best possible user experience. If you have any further questions or need tips on button navigation, please let us know—we’re here to help.
Thank you again for being a valued Sony customer!
Best regards,
Gus
Sony Social Media Team
Great gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them as a gift and my daughter loves them! She wears them too much!
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, Famfav! We're glad that your daughter loves them! Thank you for choosing Sony. -Craig