Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the exceptional sound quality and long-lasting comfort provided by these headphones, making them ideal for extended use. Users also frequently praise the impressive battery life, lightweight design, and reliable connectivity. While the overall experience is highly positive, some individuals noted that the device is not very compact for travel and expressed minor preferences for different bass levels or higher maximum volume.
This summary was generated by AI based on customer reviews.
Hopefully Sony headphones lives up to its brand re
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my daughter and she has been liking it so far. Hopefully Sony headphones lives up to its brand reputation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RatanRajavinayakam, thanks for choosing and purchasing our product. We're glad your daughter is enjoying our her new headphones! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones at a very reasonable price. I have a new phone that uses wireless headphones so i needed a new pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Priscilla,
That's great! We're glad to hear that you like the price point of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony and enjoy your headphones!
-David
GREAT ENTRY LEVEL OVER THE EAR HEADPHONES
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the price point. They do not completely cancel noise like the higher end headphones but they get the job done
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BruceJ, We are happy that you now have a great pair of noise canceling headphones. Please make sure to wear the headphones correctly and adjust the slider according to the size of your head. Don't forget to update their firmware to improve their performance: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/downloads. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
Great learning buddy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its been my great learning companion and i love it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Narnah, That's awesome! We're glad you are happy with your new headphones. Enjoy and thanks for choosing Sony. -Craig
Good for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for the price, if you really need a noice cancelling this ore not the one. O travel a lot and I was looking for more noice cancelling,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcoM, Awesome! We're delighted to hear that you like the noise canceling function of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
good buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sony doing too much with the app but they’re good. not best buy’s fault. sometimes bluetooth cuts out but i don’t mind.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi yippee, Thank you so much for taking the time to leave us a review of your WHCH720N. While we're glad that you're satisfied with your purchase, we regret to hear about the Bluetooth connection issue you're having. To resolve this issue, please follow the troubleshooting steps on this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777012.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
At Sony, we are always looking to improve our product quality and features. We have noted your input about the app and will be sure to forward this feedback to the appropriate department. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam
Great Stylish Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great stylish headphones and at a great price for anyone in the market 10/10 would buy again!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josh, Thanks for the 5-star rating! Enjoy and thanks for choosing Sony! -Craig
Avis
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product will due for someone that has a slight noise problem with hearing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AvisF, Thank you for your review! We are so glad to hear that you are enjoying your WHCH720N! Thank you for choosing Sony! -Carl
High quality product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommended! Better than expected! Worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelanieA, Thanks for the 5-star review. We are glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
Replacement for Sony 710
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for replacement of daughters 710. Great performance for price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dlipps26, Thank you for upgrading to your new Sony WHCH720N! We strive to provide a top-notch quality and are delighted to hear that you're satisfied with your new Sony headphones. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Could not be more disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was super excited to get these in the mail today considering all the positive reviews and Sony statement that they are noise canceling. The name of the product includes the words noise canceling, but I can assure you that they are in fact not. I can hear the vents in my car blowing I can hear other music over the top of what I'm listening to. I could not possibly be more disappointed. They sound nice if you don't need to drown out other people's noise, but if you do keep looking. I'm going to have to go through the hassle of sending them back. I am so disappointed because the closest Best buy is more than an hour's drive away.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi StephanieH, We're sorry to hear about your headphones. This is definitely not what we wanted you to go through. If you still have the headphones, kindly check the link below : https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html There are steps you can perform to improve the noise cancelling of your headphones.
If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
You need to buy this!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So happy with my new headphones!! I really recommend them… easy to wear and very light! And the sound!! Amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaoryL,
Thank you so much for an amazing review and recommendation! We really appreciate that you are happy with your newly purchased Sony headphones. Nice to hear you are enjoying the superb sound, easy fit, and lightweight design of the WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris
ear phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am hard of hearing and I wanted earphones to use with my CD player. These work perfectly for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SallieO, We are glad that your new Sony wireless noise canceling headphones work perfectly for you. Thank you for your purchase. Enjoy your music! Vincent
Alright for the price
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The headphones were comfortable yet on the right muffs the plastic would hurt my ear. The noise cancelling would also be affected when I would move my head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdOl,
We're sorry to hear that the WH-CH720N headphones weren't a perfect fit for you and that you experienced discomfort and issues with the noise canceling performance. Comfort is key and we appreciate your feedback.
The noise canceling feature is sensitive to movement and ambient sound changes, so it's normal for it to be slightly affected by head motion. However, if the effect is significant, it may be a good idea to check for a firmware update for the headphones, as these updates often include improvements to performance. You can do this using the Sony | Headphones Connect app.
Thanks for considering Sony products.
Best regards,
Eliab
it's only headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the headphones are very high tech. I've never owned any like this and I still haven't figured it all out yet but I'm sure once I figure it out I'm going to enjoy the music
I would recommend this to a friendNoise cancelling!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re looking for noise canceling headphones purchase these and I promise you won’t regret it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MomD, We are happy that you like your new Sony WHCH720N wireless noise canceling headphones. Thank you for trusting Sony! Vincent
Best purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my daughter and she loves them and wears them all the time and takes them everywhere.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoannL, This is a great gift idea! We're very happy to hear that your daughter loves her new Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam
Good quality headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up returning this to exchange it for a different color. Great purchase, however.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RyanC,
Thank you for your purchase and we're glad that you are satisfied with your purchase. Thank you for choosing Sony! - Marco
title
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed wireless headphones for when I'm working around the yard, and they were the right price and did exactly what I wanted.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidE,
Awesome! We're glad to hear that you found the best wireless headphones that perfectly suits your needs and expectations. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris
Ear phones for Karley
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were for my 2 1/2yr old great granddaughter. She has one of my old tablets that she plays with when I’m listening to music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Linda, thank you for your 5 star rating. We're glad that you and your great granddaughter is enjoying these headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin