Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the excellent sound quality, comfort, and long battery life. They also appreciate the lightweight design, good fit, and reliable connectivity. However, some customers noted concerns regarding its portability, while a few mentioned the bass being a bit much or wishing for higher volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Weight
Solid Overall Choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony Wireless Noise Canceling Headphones offer decent noise cancelation, dulling outside noise even without music playing. They're lightweight, and the soft ear cushions make them comfortable for long wear. I bought them to cope with the incessant construction noise in my neighborhood, and they’ve been helpful, which I really appreciate. So far, the battery life has been good. The dark yet vibrant monochromatic blue color is gorgeous but subtle. Overall, I've found these headphones to be a solid choice for everyday use at an affordable price.
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Perfecto
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fit, sounds quality, amount to charge, etc were all perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AmberM,
Thank you for choosing Sony!
We're excited to hear that the fit, sound quality, and battery life of your WHCH720N headphones have been perfect for you. It means a lot to us that our product is enhancing your listening experience in such a positive way. Your feedback inspires us to keep delivering excellence in every detail.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality, Weight
Nothing like Sony for music fidelity
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very light and quiet. Look good - simple and elegant. Great sound quality with a decent battery life. Not much to complain about here, just straight forward, good quality wireless headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic review, techlover!
We are so pleased to hear that you are thoroughly enjoying your WH-CH720N wireless headphones. It’s wonderful to know that you appreciate the light and quiet design, as well as the simple and elegant look.
We are especially glad that you are impressed with the great sound quality and the decent battery life. We designed these headphones to deliver a straight-forward, high-quality audio experience, and your feedback is a wonderful validation of that effort.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
best purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.super awesome headphones for a great price! nice loud and clear, battery life is good and the fit for my ears is so comfortable. definitely a great purchase for yourself or teen kid. I enjoy my headphones and the price I got them for!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ANITAR,
Thanks for the great feedback on the WH-CH720N headphones! It's truly rewarding to hear that you find them "super awesome".
We're delighted to hear you're enjoying the clear sound, comfortable fit, and solid battery life. Your recommendation is right what we aim for!
Thanks for choosing Sony.
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Fit, Sound quality
Good headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and stays on head while playing basketball, charges quickly too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi,
Thanks for the 5-star review! We're so glad to hear that you're enjoying the good sound quality and quick charging of your WH-CH720N headphones. It's also great that they stay securely on your head, even while you're playing basketball. A key feature that contributes to both sound and comfort is the lightweight design, which uses a comfortable, ergonomic build that is lighter than many of its competitors, allowing for a secure fit that you can wear for hours, whether you're listening to music or on the court.
Thanks for choosing Sony, have a great day!
DiegoV
- Pros mentioned:Comfort, Sound quality
Nice, affordable headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift - recipient pleased with comfort (large ear piece), clarity and ease of pairing. Primary use is PC/tablet/smartfone access to YouTube videos and music. Environment not noisy - so the next price-point "noise canceling" product not required. Issue with the multi-function on-off switch (used for power on/off, battery status, pairing) - ended up needing the smartphone app to reliably turn headfones off and save battery. One note - issue w smartfone connectivity: also using Dexcom glucose monitoring where historical pairing had not been cleared. Bumped up against the Bluetooth std of pairing limit - after these 100's of Dexcom pairings were deleted, was finally able to pair/connect with smartfone.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing this detailed review about the WH-CH720N headphones, Newbie!
We are delighted to hear that the recipient is very pleased with the core experience, including the comfort from the large ear cups, clarity, and ease of pairing (once the phone's pairing limit was addressed). It’s great validation that the sound quality is a perfect fit for their primary use of YouTube and music in a quiet environment.
We truly appreciate you highlighting the important technical notes:
Multi-Function Switch: We understand that relying on the smartphone app to consistently turn the headphones off to save battery is not ideal, and we apologize for this inconvenience. Your feedback is valuable for our design team as we aim for simpler, more intuitive controls.
Bluetooth Pairing Limit: Thank you for providing the detailed workaround for the connectivity issue with the smartphone. This experience of "bumping up against the Bluetooth standard pairing limit" due to hundreds of historical pairings (like the Dexcom monitor) is very insightful and helps other users who might encounter similar unique connectivity challenges.
Thank you again for choosing Sony, and we hope the recipient continues to enjoy the excellent audio and comfort of the WH-CH720N!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality, Weight
Pretty in pink!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very light and quiet. Looks good - simple and elegant. Great sound and decent battery life. Not much to complain about here, just straight forward, good quality wireless headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello techlover!
Thank you for your thoughtful review. We are really happy to hear that the WH-CH720N headphones are hitting the right notes for you with their light design, elegant look, and solid sound quality.
These headphones also come equipped with features like active noise cancellation and quick charge capability, making them a reliable choice for everyday use.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Love these !!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones, great sound quality and price. I bought mine back in August and they still work wonderfully. The battery life on these is still very surprising, since I haven't had to recharge them yet. I use them every other day for about an hour or two, so do with that what you will. Definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi yazmin,
That's great! We're glad to hear that you love the sound quality, price point and battery life of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Satisfied
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered these based on reviews and specs having not tried them out in store. For the price, they sound very good. You could spend more on others but I'm satisfied with the sound and comfort of the fit. For me, no need to spend more.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Rerun,
Thank you for choosing Sony!
We're excited to hear that the WHCH720N headphones have delivered great sound quality and comfort for you, making them a valuable choice at their price point. It's rewarding to know they suit your preferences so well. For an even richer listening experience in the future, you might enjoy exploring our latest models like the WH-1000XM5 and WH-1000XM6 at https://electronics.sony.com/. We appreciate your thoughtful feedback and hope your music continues to bring you joy.
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Weight
Better than wh-1000xm4 for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like these headphones enough to get a second pair. They are very lightweight and pretty comfortable for using long hours although they could have larger cups. The noise cancelling is decent. I dropped a star for the negatives, and because I can tell the material of the cups will have to be replaced at some point since that type of material wears out faster than felt. But overall, these are better and more comfortable than about 5 others I tried, including Sony's higher cost wh-1000xm4 that were too large for my head. Battery life is excellent, as-is bluetooth connectivity.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
amazing quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great sound quality & charge lasts for days after using for hours at a time
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user818671,
Thank you for choosing Sony!
It makes us really happy to hear that you're enjoying the great sound quality and long-lasting charge of the WH-CH720N headphones! We're so glad they're performing so well for you. Thanks for sharing your positive feedback.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Headphones review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound fantastic! The audio is rich and balanced, with powerful bass, clear , and crisp highs that bring music to life. Whether it's hip-hop or classical, every detail shines through beautifully. Comfortable for long sessions and great noise isolation too. Definitely worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyH!
Thank you so much for the fantastic review! We are thrilled to hear that you are loving the rich, balanced sound and powerful bass of your new Sony WH-CH720N headphones. It is wonderful to know that they are staying comfortable for your long listening sessions.
While these are a solid choice for daily use, you might want to explore models like the WH-1000XM6, WH-1000XM5, or the WH-ULT900N if you're interested in our most advanced features. They are designed to deliver a truly rich and powerful listening experience.
Thanks for choosing Sony!
Warm regards,
Estefany
- Pros mentioned:Battery life, Sound quality, Weight
14year old loves them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My kiddo loves these. Not as heavy as the Beats Pro but still feels good quality. Sound is great and he has no complaints about battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user520222,
That is wonderful feedback! We are thrilled your kiddo loves the WH-CH720N headphones, which are designed to be lightweight (at approximately 6.8 oz) for long-lasting comfort, and we're glad they are enjoying the great sound and long battery life (up to 35 hours with Noise Canceling on). Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality, Weight
My favorite cans
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can tell it's of lower quality because of the plastic feel, but I love the lightweight feeling. The sound is great, love the ANC as it truly blocks noise out. The cushions are very comfortable. I also like that there is no touch buttons - only true buttons to control volume, next song/prev song, ANC on/off, and power on. Color is beautiful. Can get the app to control EQ, etc.
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
NEAT!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were my first pair of ANC headphones and they're pretty solid! great sound, ridiculously good battery life, decent noise isolation and an overall comfortable build that actually had me forgetting I was wearing them on occasion which is new for me as a video editor who spends hours in front of my computer with headphones on and experiences uncomfortable amounts of head pressure during longer sessions. I had a couple of problems with connectivity on my phone the first time I turned them on but it went away after i updated the companion app (which also provides audio customization if the out of the box sound isn't to your liking) and it was smooth sailing from there! Give these a shot if you're in the market for entry level headphones that won't break the bank and are actually a fun listen!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jude,
Thank you so much for taking the time out to share your experience! We're happy to know you are enjoying the amazing sound quality, long battery life, comfortable fit, and noise canceling features of the WHCH720N. We're glad to hear that the connectivity issues has been resolved after updating the software. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound quality, flexibility and noise canceling feature. Wish ot came with a case for protection.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Rene,
Thank you for choosing Sony!
We're honored to hear that you love the sound quality, flexibility, and noise-canceling feature of your WHCH720N headphones. To enjoy your experience even more, we recommend exploring our newer models like the WH1000XM5 or WH1000XM6, which offer added features and protection options. You can check them out at: https://electronics.sony.com/
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort
Very happy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. Really like these headphones a lot. Comfortable and able to connect to two devices simultaneously. Only downside is the charge time but battery lasts a good while.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DennisB,
Thank you for choosing Sony!
We couldn't be happier to hear that you really like the WHCH720N headphones and appreciate their comfort and the convenient ability to connect to two devices at once. Your feedback about the battery life is valuable, and we understand your point about the charge time. Thank you for sharing your experience with us—it’s wonderful to know the headphones are enhancing your listening experience. We’re here to support you anytime!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound qualityCons mentioned:Portability
You get what you pay for
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bottom line: great headphones at a very affordable price. These aren't the best noise cancelling headphones out there, "noise mitigating" would probably be more accurate, but they definitely cut out ~70% of background noise. Probably wouldn't be great on airplanes, but for studying/writing these have been great. Battery life was pretty surprising, I didn't expect it to last as long as advertised. They charge fast, last forever and maintain really solid sound quality. Cons: The only thing I wish was different was they don't fold up so transporting them is tricky. However, this was stated in the product description so I can't really complain
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Comfotable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable to wear, very good sound quality Last long time for the time i use it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrea,
We are immensely pleased to hear that your WH-CH720N headphones are providing the comfort and long-lasting performance you need! To achieve that "barely-there" feel, we designed these to be our lightest overhead wireless noise-canceling headphones yet, featuring high-quality earpads that distribute pressure evenly. They are powered by our Integrated Processor V1—the same chip found in our flagship models—to ensure premium sound and efficient battery management, giving you up to 35 hours of playback so your music stays with you all day long.
Thank you for trusting Sony with your audio journey.
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
For private viewing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this so as not to disturb my wife when she's reading and I'm watching videos on my phone. Great sound, very comfortable and has features that I haven't tried yet. The smart phone app allows me to see battery condition and turn off headphones from the app, so there's no doubt.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidW,
We are delighted to hear that the Sony WH-CH720N is helping you enjoy your videos with great sound and comfort while maintaining a quiet environment for your wife.
It is wonderful to know you are already exploring the Sony Sound Connect app to monitor your battery and manage your settings so easily. If you ever find yourself looking to further enhance your quiet time, you might be interested in our flagship WH-1000XM6. This newer model features our most advanced industry-leading noise cancellation, which can block out even more external sound, providing a truly isolated and premium listening experience.
Thank you for making Sony part of your home and your daily routine.
Regards,
Dominick