Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Great at first…
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I initially LOVED these headphones! Noise cancellation was perfect, and sound quality was great. Unfortunately, either my smaller than baby like ears are the issue (very possible), or the quality has declined. If they aren’t fully charged (sometimes even when they are), the noise cancellation simply does not work. Bluetooth connectivity is great never any issues there, it’s weird to connect but it’s very straight forward. You cannnot take phone calls with this - so don’t even try (not a flaw for me). I love that you can if you have time to have the sound be customized to your ear. Before the issues started it was a 4.5, but today it’s a 3.5 for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KristenJ,
We are sorry to hear that the excellent noise canceling and sound quality you initially loved have recently declined, especially regarding performance when the battery isn't fully charged. It is certainly not normal for the noise cancellation (NC) to fail intermittently unless the battery is critically low (below 10%), so this suggests a potential software or power management issue. Please try resetting the headphones by holding the power and NC/AMB buttons simultaneously for about 7 seconds, and ensure you have the latest firmware via the Sony | Headphones Connect app. If the NC performance issue persists even after a full charge and reset, please reach out to our support team for troubleshooting https://us.esupport.sony.com/support/s/support-contact?language=en_US.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality, Weight
Just as good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how light weight they are and they’re very comfortable. I love that it has noise cancellation too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AigneeR,
Nice! We're glad that you appreciate the light weight design, comfort and noise canceling feature of your new Sony WHCH720N Headphone. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
The best price for the best quality and comfort!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m so in love with the quality and comfort . After trying other 2 brands I have to admit that my son was right… This is the best on market right now!
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Music lover
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love me headphones,the sound quality is great!there easy to use and charges really fast and it last a long time.it was a great investment
I would recommend this to a friend - Pros mentioned:Sound quality
Love these Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones. Purchased them last minute for a flight, and they were incredible at blocking out the airplane noise that occurs during takeoff and landing. The sound quality is perfection and they are so much more comfortable than my husband’s more expensive headset. I will always reach for these. Love love love
I would recommend this to a friend Comfortable with Great Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t owned a lot of headphones in my life so I don’t have a lot to compare these to, but I really enjoy these. I think they’re very comfortable to wear and I think the sound quality is great. I had a little bit of trouble getting them connected to more than one device, but I was able to figure it out. I mostly use them connected to my phone to listen to music and I haven’t had any issues with them disconnecting even when walking a little bit away from my phone. I would definitely recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bunnymama,
We are thrilled to hear that your WH-CH720N headphones are providing such a comfortable experience with great sound quality! It is wonderful to know that the Bluetooth connection remains stable even when you move away from your phone, and we are glad you were able to successfully set up the multipoint connection for your devices. We truly appreciate your recommendation and are happy these are working out so well for your music listening. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Amazing headphones!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing!! The noise cancelling feature works perfectly for louder environments. I live in a college campus and frequently study outside where there is a lot of background noise, and the noise cancelling helps me focus with whatever music I’m listening to. The headphones are also extremely comfortable to wear and I have even fallen asleep with them on!! 100% recommend purchasing, you won’t regret it!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeahP, Thank you for the positive review! We're very happy to hear you like the superb noise cancellation and comfortable fit of your new Sony WHCH720N. The Sony WHCH720N are designed with industry-leading noise cancelling technology to provide an exceptional audio experience in various environments, including reducing background noises to help your focus with your music. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam
Sony headphones work great.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received this as a Christmas present. It was not the one I had originally picked out for myself. I believe this Sony set was on sale and had good ratings so my husband purchased it. I work in a noisy environment but also need to be able to hear coworkers. Took these to work and they work great. I can click a button and listen to music or my book and click the button again and hear my coworkers very well. Very happy with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, MELISSAT!
We’re thrilled to hear that the WH-CH720N is working out so well for your workplace needs. It is great to know that the ability to switch between your media and hearing your surroundings is providing the convenience you need in a noisy environment. We are glad your husband's choice has been such a success!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Great Headphones – Kids Love Them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones for my kids, and they are very happy with them. The sound quality is clear and balanced, and the noise canceling works well for studying, watching videos, and travel. They are comfortable to wear for long periods, lightweight, and easy to use. Battery life is also very good, so they don’t need to be charged constantly. Overall, this has been a great purchase. The kids are satisfied, and as a parent, I’m happy with the quality and performance. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fatih,
It is most rewarding to hear that both you and your children are so satisfied with the WHCH720N. We are thrilled that the clear, balanced sound and effective noise canceling are providing the focus they need for studying and the immersion they enjoy while traveling.
Thank you for trusting Sony.
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Great for travel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for a vacation with a decently long flight, and they were great. The battery life is a lot better than expected and the noise cancelling is great for use on a plane. I would definitely recommend them for this type of casual use.
I would recommend this to a friend - Pros mentioned:Battery life, Fit, Sound quality
Great sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Great fit. Pretty good battery life. Worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Esco,
Awesome! We're glad that your investment with your WHCH720N headphones is worth it. It's nice to know that you are having a great time with the superb sound quality. comfortable fit, and long battery life of the unit. Thanks for choosing Sony! - Kris
- Pros mentioned:Battery life, Weight
Very Comfy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked these headphones a lot, i have a crushed vertebrae in my neck and they were very very lightweight and a very good pair of headphones. They have some touch gestures and those were very very nice! I had accidentally got this pair instead of their extra bass sister product, but they were still a really good pair of headphones! My favourite thing is their range and their battery life! Definitely great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RebeccaT, we're glad you are enjoying our your new headphones! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and good sound quality. Filters out a lot of outside noise so it’s very nice.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Buy the headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones! Sound is great! The fit is comfortable! Love the color!
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Great all around headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, good noise canceling feature. Very comfortable and great battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Catalioti,
That's perfect! Thank you for the 5 star rating and for sharing your honest review with our Sony - WHCH720N Wireless Noise Canceling Headphones. We are very happy that you are pleased with audio quality, noise canceling feature, comfortability and long battery life of your new headphone. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Enjoy! - Marco
- Pros mentioned:Battery life, Sound quality
Completely satisfied
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've always been a Sony headphones fan, so take my review with a grain of salt. The sound on these headphones is phenomenal and the battery life is as advertised. I have no complaints about these headphones.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
A Must
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound system is good and the battery life is good overall it’s a good purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, IsraelI,
Thanks for the review and the 5-stars rating! We are honored to hear how much you are loving your Sony Headphones and the amazing Sound quality it delivers! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at al!
Thanks for choosing Sony, have a nice day!
-DiegoV
- Pros mentioned:Sound quality
Sony review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product with wonderful sound quality and easy connection
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Very comfortable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound for the price. And very comfortable,battery last long time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Decorazonchi,
Awesome! Glad to hear you are enjoying the superb sound, comfortable fit, and long battery life of your new Sony headphones. The WH-CH720N allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Great quick solution for travelers
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for travelers. I needed a quick and last minute solution to my travel needs. After trying the higher end ones with this one, this ended up winning. The head cushion And quality of sound was better than some of the more expensive models that aren’t even equipped with the head cushion. It’s also comfortable to rest on and it doesn’t come off easy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nele,
Excellent choice! The WHCH720N is one of the best travel headphones in the market. Nice to hear your enjoyable experience with the amazing sound quality and comfortable fit of the unit. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris