Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the exceptional sound quality and long-lasting comfort provided by these headphones, making them ideal for extended use. Users also frequently praise the impressive battery life, lightweight design, and reliable connectivity. While the overall experience is highly positive, some individuals noted that the device is not very compact for travel and expressed minor preferences for different bass levels or higher maximum volume.
This summary was generated by AI based on customer reviews.
pretty cool
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its cool, i just want the gift card...............
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielG, Thanks for your feedback and insights. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Good Sound, Weak mircophone
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is good, quality headphones! 2 stars because the microphone is “iffy”. When Im on conference call people cannot hear me speak clearly. I did not come with a warranty (that I could find). So I cannot exchange for another
No, I would not recommend this to a friend Does not hold a charge - short cord.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t pair well — can’t really determine sound quality-possible connectivity issue.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KathyW,
We're very sorry to hear that you're having trouble with the connectivity of your new WH-CH720N headphones. We want to ensure you get the great sound quality you expect from them.
A common first step to resolve pairing and connectivity issues is to reset the headphones. You can do this by pressing and holding the power and play/call buttons for about 10 seconds until the indicator flashes.
If that doesn't work, initializing them to factory settings can often fix the issue. Please also make sure you have the latest software installed using the Sony | Headphones Connect app, as this can improve performance and stability.
If the problem persists, please contact our support team directly for more in-depth troubleshooting. You can do it through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Thanks for choosing Sony.
Best regards,
Eliab
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working very well. Like the blue color. Easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Good day, Bobcat3826!
That's good to hear! We are pleased to hear that you are satisfied how our Sony WHCH720N performs well and appreciate the color of it. We are happy that you find it easy to use also. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco
Samsung best headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More than expected, very loud, i actually liked the color
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OneilW, We're delighted to hear that these headphones have exceeded your expectations! And good to know you like the color and powerful sound this unit delivers. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam
Sony headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This are some nice headphones and the price is really good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisV, Awesome! We are glad to hear that you are happy with your purchase! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item, would buy again. Easy to use and hookup
I would recommend this to a friendBrand response from SonyListens
Posted .Excellent choice JamesF! We are so glad to hear that you are enjoying your new WHCH720N! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use these for the gym and they are better than expected
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, ErnestoR! We're glad you like the sound quality of our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Craig
My experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a highly recommend products. My son is very happy use it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuciaM, We are glad that your son is very happy with his Sony wireless noise canceling headphones. Our WH-CH720N headphones allow him to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give him a clear and natural conversation during calls. Thank you for trusting Sony! Vincent
- Cons mentioned:Bass
Bad headpho that can't handle low bass frequencies
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible headphones. They sounded good most of the time, but then I noticed, while I was making beats, that on lower bass frequencies, I would get a crackling sound. At first I thought it was an issue with the audio file itself, but then I tried my other bluetooth headphones, and the crackling was gone. I would only get the crackling popping noise with the 720n's. So not very good headphones considering they cost significantly more than my other Sony wireless headphones and earbuds. I thought the quality would be much better, but they couldn't even handle low bass frequencies. Stay away from these if you like to make beats. These are not worth the $150. You can get much better headphones for the same price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Yukina,
We're sorry to hear that you are having audio problem with your WHCH720N especially in a low bass frequency. This is not the experience we want you to have. Please allow us to help and resolve the issue. Kindly check these helpful links to resolve the problem.
Low sound quality, or noise or unusual sound can be heard.
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776831.html
Sound skips or noise is heard from the headphones
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204575
If these will not resolve the issue, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
We apologize for the inconvenience and we are more than happy to assist you.
Regards,
Marco
Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No complaints it works very well im very pleased!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JimmyM, Thanks for sharing your feedback. We are happy to hear that you are very pleased with your Sony wireless headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! Vincent
What's a title?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very convenient, some problem with my hearing aids, but that's on me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Smitty,
Thank you for sharing your great experience with us! Your satisfaction with your new headphones is greatly appreciated. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.5 Stars great headphones. Use for hearing music and on travels
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaimeC,
Thank you so much for the 5-star rating! We're thrilled to hear your enjoyable listening experience with your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris
Good value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones work well. I haven't yet tried the noise canceling feature in a noisy environment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Centsable1, Awesome! We're very pleased to hear it works really well. And we're very excited for you to try the exceptional noise cancelling feature of this unit. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is less than I expected. NOt enough base. An ok product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, FranciscoL.
We are so sorry to hear that the sound quality of your WH-CH720N headphones wasn't what you expected and that you found the bass to be lacking. We understand your disappointment, and this is certainly not the listening experience we aim to deliver.
To get the most out of your headphones, you can use the free Sony | Headphones Connect app to customize the sound with the equalizer. This will allow you to adjust the bass and other settings to better suit your preference.
If you are looking for an even more powerful and impactful bass experience, we highly recommend exploring our ULT WEAR headphones, which are specifically designed to make you "feel every thump in your music." Our premium WH-1000XM series also offers exceptional sound quality with customizable bass.
We appreciate your honest comments. Your feedback is valuable and helps us understand how to better meet our customers' needs.
Thank you again for being a Sony customer.
Best regards, Gus, Sony Social Media Team
Rgb
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent clarity and worth the price. Perfect piece
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RamgopalB,
That's great! Thank you for your purchase and we're glad that you are satisfied with your new Sony WHCH720N. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco
Disappointed!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I originally purchased these headphones for an upcoming trip that I was taking. I was under the assumption that these headphones would connect easily with the airline's WiFi. This did not turn out to be true, and it wasn't easy to get them to pair with the wifi for this airline.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SteveL, We're sorry to hear about your headphones. This is definitely not what we wanted you to experience. Unfortunately, the headphones does not support Wi-Fi connectivity. You can only pair or connect to your audio source through Bluetooth. Hope this helps. Thanks and regards, -Craig
Really good for the price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4 starts only bc i just got it but so far its been great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alessa,
Thank you for your positive feedback! We're glad to hear that you are having a great time with your new WHCH720N headphones. Thanks for purchasing Sony! - Kris
Easy purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered online for pickup. Easy peesy transaction.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlanB, Thanks for your 5-star review. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! Vincent
Awsome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always liked Sony equipment, but these headphones are great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gnibgnab,
Thank you for the continued trust you have put in our brand! We're really happy you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris