Customer Ratings & Reviews

Hi Dude,
We're so sorry to hear that your experience with the WH-CH720N hasn't been great so far.
We’d really like to help you get these sounding the way they should.

Regarding the app, we recently rebranded it from "Headphones Connect" to Sony | Sound Connect. It is definitely our official Sony app and we are constantly working on updates to make it better. It’s the best place to go to keep your headphones updated and to customize your sound.

To fix that muffled sound, we highly recommend downloading the app and playing around with the Equalizer settings.
Also, please make sure the app is set to "Priority on Sound Quality" so you're getting the best possible signal.

Thanks for considering Sony. We truly appreciate you sharing your feedback and hope you'll give those settings a try.
Warm regards,
Estefany

Hi PerkinsM, Thank you for your honest review! We are so glad to hear that you are happy with your new WFC700N! We apologize if you've had trouble pairing with your other devices but we're glad you've managed. Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. Adjust ambient sound with the Sony | Headphones Connect app to control your listening experience. Thank you for choosing Sony! -Craig

Hi RyDerTee, Fantastic! We're very happy to hear that you and your son are enjoying the Sony WHCH720N headphones. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam

Hello Mucahh, We are glad that you now have a very nice noise canceling headphones. Our WH-CH720N headphones also allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. Thank you for your purchase. Enjoy! Vincent

Hi PuffyTummy,

We are sorry to hear that you had an issue with the headphones and you had to return them. That was definitely not the customer experience we wanted you to have. We always recommend the users of our headphones to adjust the length of the headband accordingly, which can be seen from the help guide: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000781372.html.

We take all user input seriously and will make sure your comments reach the appropriate person. We hope you will consider Sony again in your future purchase.

Sincerely,
Vincent

Hi JamyaD,

Thanks for sharing your review and experience with the WHCH720N. Your feedback about the noise canceling function is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi Tyrone,
Awesome! We're glad to hear your satisfaction with your new headphones. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris

Hi SaicharanG,

Thank you for the review and It is unfortunate that the headphones had to be returned. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.

-David

Hi AlleneM,
Thank you for sharing your experience with the Sony WH-CH720N headphones. We're sorry to hear that the noise cancellation did not fulfill your expectations and that returning the item was challenging.

The WH-CH720N have a feature called Active Noise Cancellation (ANC). It works by creating sounds that cancel out the noise around you. This helps block steady sounds like the noise of an airplane or a fan. But it might not work as well for quick, sharp noises like people talking or sudden sounds.

But, to enhance your noise canceling experience, consider the following:

-Ensure a Proper Fit: A snug fit helps the ear cups form a better seal, improving noise isolation.

-Adjust the settings in the app: Download the Sony | Sound Connect app. Sometimes the headphones default to "Ambient Sound" mode (which actually lets outside noise in) or "Off." In the app, you can make sure the slider is set to maximum "Noise Canceling."

We hope this helps!

Your feedback is invaluable. Thanks for considering Sony headphones.
Warm regards,
Estefany

Hi Cherry, We are sorry if the noise canceling did not meet your expectations. Sony takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better.

Please ensure the noise canceling is set to ON. You can select one of the following on the “Sony | Headphones Connect” app to set how you want the functions to change when you press the NC/AMB (noise canceling/Ambient Sound Mode) button.
Noise canceling function: ON Ambient Sound Mode: ON Noise canceling function: OFF/Ambient Sound Mode: OFF
Noise canceling function: ON Ambient Sound Mode: ON
Ambient Sound Mode: ON Noise canceling function: OFF/Ambient Sound Mode: OFF
Noise canceling function: ON Noise canceling function: OFF/Ambient Sound Mode: OFF
Ref: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776935.html

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin

Hi rels, Thanks for sharing your experience with the Sony WHCH720N Wireless headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Make sure that your device has the latest firmware version to avoid any performance issues. Thank you for choosing Sony! -Craig

Hi momz,
Thank you for your time writing this review. While we are glad you like the noise canceling features, great sound and controls of the WHCH720N, we're sorry to hear that the headphones stop working after a week of use. All Sony products are manufactured to the highest level of quality control for the specific features for any model before distribution for sale. Please contact your retailer(BestBuy), if you suspect any damage or defects with your unit for exchange.

We'd also like to make sure you are taken care of. May we contact you to help and get more information? If so, please contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and thanks again for shopping Sony. - Kris

Hi AmyC,
Thank you for your time writing this review. We're glad to hear you like how the WHCH720N works. However, we're sorry to hear some issues that you are having with the headphones. Allow us to help make this a better experience. The foam padding on the earcups helps to isolate the sound from the outside environment and helps reduce sound leakage, which means that the sound is contained within the earcups and therefore more intense. This could also contribute to the feeling of "feeling the sound" through the foam.

Also, you can use the WHCH720N headphones without connecting them to the Sony Headphone| Connect app. These headphones will still work as regular Bluetooth headphones and use them to listen music, make phone calls, and user other audio features.

However, connecting the headphones to the app provides additional functionality and customization options. For more details, please refer to this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776844.html

In case you need assistance with the headphones, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks again for purchasing Sony. - Kris

Hi Watson,
Thank you for time writing this review. We're sorry to hear we were not able to meet your expectations with the WHCH720N headphones. Allow us to help make this a better experience. If you feel discomforts while wearing the unit, put on the headset with the earpads fitting snugly over your ears, adjust the slider to a length where the headband touches the top of your head and adjust the orientation of the left and right units so that the earpads fit snugly all around your ears. If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. For reference: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000781372.html

If you haven't yet, please download the Sony Headphone| Connect app where you can set or customize the Equalizer/CLEAR BASS setting. For more details: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776844.html

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris