Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Super lightweight and great noise cancellation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can wear these for hours without any discomfort. By far they are the most confotable pair of headphones I've used. The noise cancellation works well to remove background humming. The sound profiles and equalizer settings on the app are great. They don't seem to be supported when connected to a laptop though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric, Awesome! We are glad to hear that you are happy with the comfort and noise cancelling feature of your new WHCH720N! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl
Nice, affordable headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift - recipient pleased with comfort (large ear piece), clarity and ease of pairing. Primary use is PC/tablet/smartfone access to YouTube videos and music. Environment not noisy - so the next price-point "noise canceling" product not required. Issue with the multi-function on-off switch (used for power on/off, battery status, pairing) - ended up needing the smartphone app to reliably turn headfones off and save battery. One note - issue w smartfone connectivity: also using Dexcom glucose monitoring where historical pairing had not been cleared. Bumped up against the Bluetooth std of pairing limit - after these 100's of Dexcom pairings were deleted, was finally able to pair/connect with smartfone.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing this detailed review about the WH-CH720N headphones, Newbie!
We are delighted to hear that the recipient is very pleased with the core experience, including the comfort from the large ear cups, clarity, and ease of pairing (once the phone's pairing limit was addressed). It’s great validation that the sound quality is a perfect fit for their primary use of YouTube and music in a quiet environment.
We truly appreciate you highlighting the important technical notes:
Multi-Function Switch: We understand that relying on the smartphone app to consistently turn the headphones off to save battery is not ideal, and we apologize for this inconvenience. Your feedback is valuable for our design team as we aim for simpler, more intuitive controls.
Bluetooth Pairing Limit: Thank you for providing the detailed workaround for the connectivity issue with the smartphone. This experience of "bumping up against the Bluetooth standard pairing limit" due to hundreds of historical pairings (like the Dexcom monitor) is very insightful and helps other users who might encounter similar unique connectivity challenges.
Thank you again for choosing Sony, and we hope the recipient continues to enjoy the excellent audio and comfort of the WH-CH720N!
Best regards, Gus, Sony Social Media Team
“Phenomenal Sound and Comfort—Sony Got It Right!”
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am absolutely thrilled with these headphones! The sound quality is phenomenal—clear, rich, and immersive, making both music and podcasts an absolute joy to listen to. The noise canceling feature is excellent as well, creating a peaceful bubble whether I’m at the gym, commuting, or working. One of the biggest surprises for me has been the comfort level. Even during long workouts, when I’m sweating, they remain comfortable and never feel sticky or unpleasant on my ears. The lightweight design makes them easy to wear for hours without any pressure or fatigue. On top of all that, I was delighted to find them in my favorite color, blue, which makes them feel even more personal and stylish. These headphones check every box: comfort, performance, design, value and durability. Truly, Sony has nailed it with the WHCH720N—I couldn’t be happier with my purchase!
I would recommend this to a friendClean and Balanced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased the Sony WH-CH720N, and they’ve quickly become my go-to pair for daily use. For the price point, they deliver excellent value without sacrificing the features you’d expect from higher-end models. Key things I like: • Noise Cancelling: The ANC is surprisingly effective. It blocks out background chatter at work, public transit noise, and even helps me focus at home. • Comfort: Extremely lightweight, with soft ear cushions that I can wear for hours without fatigue. Perfect for work calls, commutes, or just relaxing with music. • Battery Life: Easily lasts multiple days of regular use before needing a charge. A single charge gives me more than enough playtime to get through long work sessions and travel days. • Sound Quality: Balanced and clear, with strong mids and highs. Bass isn’t overpowering but still gives a nice punch for music and movies
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MisterA11,
Thanks for sharing such a detailed and helpful review!
We're thrilled to hear you're enjoying your new WH-CH720N headphones. They're designed to deliver a great mix of noise canceling, comfort, and battery life, so it's awesome to know they've become your go-to pair.
We appreciate you choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Comfort, Sound quality
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality and excellent noise cancellation, pretty color and overall comfy to wear.
I would recommend this to a friend Best value headphones I've found
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding headset with noise cancelling. If you can get it on sale for $100, which seems often, its a fantastic deal. Compared to others at that price point it has a very nice neutral sound profile that you can adjust with the ap equalizer if you like. Noise cancellation is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RAULR!
We are thrilled to hear that you’re finding the WH-CH720N to be such a fantastic deal, especially with that neutral sound profile and solid noise cancelling. It’s awesome to know the equalizer in the app is helping you dial in the sound exactly how you like it!
Thanks for selecting Sony headphones!
Warm regards,
Estefany
- Pros mentioned:Sound quality
Best gift
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very good headphones to have, I use them to go to the gym, they are very stable, and the noise cancellation works very well. The bass is very loud and smooth.
I would recommend this to a friend - Pros mentioned:Sound quality, Weight
Overall good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound! Light weight. Just feels a little flimsy
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, user431040.
We are so pleased to hear that you are happy with the sound and the lightweight design of your WH-CH720N headphones. We engineered this model to be comfortable for long listening sessions, and it's rewarding to know that we succeeded.
We also appreciate your honest comment about the feel of the headphones. We designed them to be lightweight and portable, and we apologize if they did not meet your expectations for durability. Your feedback is valuable, and we will be sure to share it with our product development team as we are always looking for ways to improve the quality and feel of our products.
Thank you again for being a Sony customer and for your valuable review.
Best regards, Gus, Sony Social Media Team
Good headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and stays on head while playing basketball, charges quickly too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi,
Thanks for the 5-star review! We're so glad to hear that you're enjoying the good sound quality and quick charging of your WH-CH720N headphones. It's also great that they stay securely on your head, even while you're playing basketball. A key feature that contributes to both sound and comfort is the lightweight design, which uses a comfortable, ergonomic build that is lighter than many of its competitors, allowing for a secure fit that you can wear for hours, whether you're listening to music or on the court.
Thanks for choosing Sony, have a great day!
DiegoV
- Pros mentioned:Comfort, Sound quality
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So great! Definitely noise cancelling. Comfy too..
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are comfortable as long as it isn’t too hot outside. The noise canceling is okay. Better than my AirPods for mowing the lawn. Sound is good. Have only used them while mowing and doing yard work so haven’t really paid attention to sound quality. Feel kind of cheap though so not sure how long they will last
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Awesome light weight and good Noise cancellation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing comfort with super light design. The sound quality is just awesome and the noise cancellation really works well. Also the option to choose noise cancellation on and off is very useful. The only one con I noticed is the connectivity some times it takes few tries to connect specially on the android device.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi satz,
Thank you for the 5-star rating! We're delighted to hear you are enjoying the comfortable fit, lightweight design, Noise canceling and Ambient sound mode of your new Sony headphones. We're sorry if you are experiencing connection issues with the unit. Allow us to help make this a better experience.
Make sure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements. If you are unable to make a Bluetooth connection, please try some solutions below:
Check that the headset is turned on.
Check that the Bluetooth device is turned on and the Bluetooth function is on.
If the headset automatically connects to the last connected Bluetooth device, you may fail to connect the headset to other devices via Bluetooth connection. If this is the case, operate the last connected Bluetooth device and disconnect the Bluetooth connection.
Check if the Bluetooth device is in sleep mode. If the device is in sleep mode, cancel the sleep mode.
Check if the Bluetooth connection has been terminated. If terminated, make the Bluetooth connection again.
If the pairing information for the headset has been deleted on the Bluetooth device, pair the headset with the device again.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
For reference: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777004.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris
Reliable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reliable, dependable, lasting battery life. The device is rugged, it has fulfilled my reason of patronage. It is highly recommended for those with busy hands and busy schedule. The sound equaliser is magnificent. Sounds output is of healthy standard. It doesn't irritates the ears. No nerve racking effects.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kayssinger!
Thanks for the great feedback! It is truly wonderful to know that your WH-CH720N headphones are keeping up with your busy schedule and that the sound quality is exactly what you were looking for.
Thank you for selecting Sony!
Best regards,
Estefany
Great headphones for this price point!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones at this price point. Bose qc45s were not loud enough for a family member with hearing impairment when hooked to a fire tv. These are so much louder that he had to turn them down. They do not have a hard case like the more expensive models, but that wasn’t needed in our case since they stay by his tv. Great purchase, especially since we cot it on sale for $98.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobinH,
We are honored to hear that the WHCH720N is providing the volume and clarity needed for your family member to enjoy their favorite shows. It is wonderful to know that our headphones offered the perfect solution for his specific listening needs and that you were able to secure them at such a great value.
Thank you for choosing Sony!
Regards,
Dominick
Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality sound as one would expect from Bose. Lightweight and comfortable fit for extended periods of listening. Battery life seems good, as I’ve been using mine for several weeks now on the original charge. I’d highly recommend these headphones if you enjoy high quality sound and excellent noise suppression.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Slackertodd,
We are delighted to hear that you are highly recommending these headphones and that the sound quality, lightweight comfort, and noise suppression are all hitting the mark for you!
We are so glad you chose the Sony WH-CH720N to experience our signature high-quality audio and Integrated Processor V1 technology. It is especially impressive to hear that the battery life has supported several weeks of use on a single charge—we designed these with a long-lasting battery to keep the music going for as long as possible without interruption. Knowing they stay comfortable for those extended listening periods is exactly what we strive for.
Thank you for choosing Sony.
Regards,
Dominick
Fantastic sound, microphone is subpar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality. Im hearing music in ways I've never heard before, and gaming is more immersive than ever. Bass is fantastic, and sound cancelling is so good that i get paranoid about my surroundings sometimes. 10/10 sound quality. The microphone on them is practically useless, though. Works fine for making phone calls, but don't plan on using it for any form of content creation, your phone or laptop microphone will be higher quality than this audio. Ive been using them every day for weeks and just had to charge them for the first time yesterday, battery life is very impressive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DCDC,
We are absolutely thrilled to hear that the WH-CH720N headphones are delivering such an immersive audio experience for your music and gaming, and we're proud that the sound quality, bass, and long-lasting battery life have earned a 10/10 rating! However, we appreciate your candid feedback regarding the microphone quality for content creation purposes. The microphone technology in this model is primarily optimized for clear, hands-free voice calls in daily use and not for professional-grade recording or broadcast audio; for higher-quality, low-latency communication like content creation or serious gaming, we recommend utilizing a dedicated, wired microphone or one of our specialized headsets like the Sony INZONE series.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! Bought them as a gift for my husband and he loves them too. They are so comfortable and the noise canceling is awesome.
I would recommend this to a friend - Pros mentioned:Sound quality
BruceW
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent wireless headphones for the money. Clearly not as good as the more expensive Sony X4 or X5 high end headphones, but these offer good performance for a much reduced price point.
I would recommend this to a friend - Pros mentioned:Sound quality
Great sound and noise canceling.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My12 yr son loves these headphones. They are sturdy, easy to use, and the noise-canceling feature is excellent. This is especially important for him, as it helps minimize triggering noises. Highly recommend!
I would recommend this to a friend I only wear coconuts, these are good ones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good sound for audiobooks in loud areas, keeps a lot of noise out when you need it, comfortable if a tad warm (to be expected with headphones and PPE of this nature), they don't let go of your head or even come out of place, not too claustrophobic around the neck at rest somehow.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaxwellK,
We are very glad to hear that your headphones are providing the clarity you need for your audiobooks, even in noisy environments!
It is fantastic to know that the lightweight design offers a secure, stable fit that stays in place during your daily activities without feeling restrictive when resting around your neck. We specifically engineered the WH-CH720N with our Integrated Processor V1 and Dual Noise Sensor technology to ensure that unwanted ambient sounds are kept out, allowing you to stay fully immersed in your stories. Hearing that they provide a comfortable experience while wearing PPE is a wonderful bonus.
Thank you for choosing Sony!
Best regards,
Dominick