Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the excellent sound quality, comfort, and long battery life. They also appreciate the lightweight design, good fit, and reliable connectivity. However, some customers noted concerns regarding its portability, while a few mentioned the bass being a bit much or wishing for higher volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Great head phones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and really good battery life. Great travel and working out. Charge them once a week and use them all the time. Easy to setup. App is good too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JLappine,
We are delighted to hear that your WH-CH720N headphones are keeping up with your busy schedule, from the gym to your travels. It is fantastic that you are getting so much mileage out of a single charge and that the Sound Connect app made it easy for you to customize your sound right out of the box. Knowing that our lightweight design and long-lasting battery are powering your workouts and daily routine all week long is exactly what we love to hear.
Thank you for trusting Sony to provide the soundtrack to your everyday adventures.
Regards,
Dominick
- Pros mentioned:Battery life, Fit
Sony - WHCH720N Wireless Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great battery life, decent ambient and noise cancelling for the price. Fit is very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ladydi1,
Thank you for choosing Sony!
We're honored to hear that you are pleased with the battery life, ambient sound, noise cancelling, and fit of your WH-CH720N headphones. Your positive feedback means a lot to us. For an even richer audio experience, we recommend exploring the WH-1000XM5 or WH-1000XM4 models, which offer advanced features and enhanced comfort. You can learn more about these models here: https://electronics.sony.com/. We appreciate your support and hope you continue to enjoy your Sony products.
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic headphones great quality last long hours without charging very comfortable don’t slide off when I go on runs or when I’m working out the noise cancellation works pretty good I love these headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmelyNicole! Thank you so much for your kind words! We are truly delighted to know that you are enjoying the WH-CH720N headphones. It's fantastic to hear that their long-lasting battery life and comfortable fit are making your workouts and runs more enjoyable.
We designed these headphones with advanced noise cancellation technology to enhance your listening experience and we’re thrilled that you are finding it effective.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Comfort, Sound quality
very comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little challenging to connect to my Sony receiver but that is probably more an issue with the receiver than the headsets themselves. Very comfortable and adjustable, I use them when exercising so the whole house doesn't hear my movies playing in the background. Sound is very good. Charge seems to last awhile, I haven't timed it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mamadragon96,
Thanks for sharing your experience with the WHCH720N headphones! We're happy to hear that the sound quality, comfort, and battery life are working well for you. Using them during workouts to keep things quiet around the house is a smart move! If they connect successfully to other devices but not to the receiver, you might need to check the receiver's specifications.
Thanks for choosing Sony!
-Aldair
- Pros mentioned:Sound quality, Weight
Wonderful product !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the functionality and easy to setup with my bluetooth t.v. Now I can not only listen to music , I can listen to my movies without disturbing my fiance while he is sleeping ! The earphones are also lightweight and adjustable fit . Makes watching TV fun. The noise cancelling adjustment button is great! I have a fish aquarium in the living room and when I use the noise canceling button, I cannot hear the filter noise from my aquarium at all! And all it takes is another push of the button to switch back without the noise cancelling feature !
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your wonderful review, Trish!
We are so pleased to hear how much you are enjoying your WH-CH720N headphones. It’s fantastic that you found them easy to set up with your Bluetooth TV and that they are enhancing your movie-watching experience. We designed them to be lightweight and comfortable for long listening sessions, so it's great to hear that the fit is working well for you.
Your feedback about the noise-canceling feature is particularly rewarding. We're happy to know that the headphones are effectively blocking out the sound of your aquarium's filter and that you're enjoying the seamless transition between modes.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
Headphones work great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound quality and excellent noise canceling! Lightweight, comfortable for long use, and the battery lasts forever. The blue color looks sleek - great value for wireless headphones!
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality, Weight
Impressive!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in March of 23, so I’ve gotten to realllly dig into these headphones. They’re perfect for toning out a bustling airport, walking downtown and listening to music. Music is very clear right of the bat, however,if you take the time on the app is really wakes up the range, especially when ear mapping is complete. Battery life for me has lasted about a week with decent use! If you’re looking for a light weight noise cancelling headset… I’d really recommend giving these a shot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyZ,
Thank you for sharing your great experience so far with your WHCH720N! We're glad to hear you are enjoying the clear sound, noise canceling features, long battery life, and lightweight of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for the recommendation and for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Best purchase in a while
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earphones have been amazing for my long runs in the morning. I really enjoyed this headphones. The sound quality is amazing and aesthetic of them are pleasing
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Omnivergil,
Thank you for choosing Sony!
We're elated to hear that the WH-CH720N headphones have been a great companion for your morning runs and that you appreciate both their sound quality and design. To enhance your experience even further, we recommend checking out our latest models like the WH-ULT900N and WH-1000XM4. You can explore these and more at: https://electronics.sony.com/
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality, Weight
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound quality. Durable, lightweight. Excellent buy
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, DaleA!
We are absolutely thrilled to hear that your WH-CH720N headphones are delivering that awesome sound quality you were looking for! We specifically engineered these to be our lightest overhead noise-canceling model, so it’s wonderful to know that the lightweight design and durability are making them a great value for you.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Budget Friendly Yet Lack of Sound Clarity
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony as a brand overall is great quality. They have a line of headphones for every budget. Obviously the more expensive the price, the better the sound quality. Noise cancellation is adequate. The ear foam material used is decent but I foresee it not lasting over a couple of years from daily usage. Bass and treble is sufficient which is adjustable within the Sony Sound Connect app…otherwise you cannot adjust the EQ without the app. My only complaint is that it does not have super clear clarity on the sound but sounds more muffled. Otherwise I’d give it 5 stars.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there,
We are pleased to learn that you appreciate the value and design of our WH-CH720N headphones.
It is great to hear that you are utilizing the Sony Sound Connect app to personalize your listening experience. Regarding your feedback on the sound clarity, we recommend experimenting with the custom EQ settings within the app; sometimes, increasing the higher frequencies (treble) can help bring out more of the crisp detail you are looking for. We also appreciate your honest feedback regarding the ear pad materials, as we are always looking for ways to improve the durability and comfort of our products for long-term daily use.
We really appreciate you being part of the Sony family.
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Best Noise Canceling Headphone at Affordable Price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy offers great discount deals for my favorite tech. I love technologies a lot myself, and always find my favorite ones at great deals on Best Buy. The Sony noise cancelling headphone is amazing at affordable price. The noise cancelling feature reduces the majority of noise. The sound quality is highly detailed and rich. The battery is also lasting for many hours when I use it via Bluetooth, as stated by the description, “last up to 35 hours”. There’s also the complimentary Sony Headphone Connect App, allows for more personalized adjustment, in term of setting up bass levels, noise cancelling setting modes, Amazon Alexa voice, connect to 2 devices via Bluetooth simultaneously. I also love Japan’s Sony brand products for a long time as a fan, because of their longevity. Overall, I’m happy with my purchase, and will be a loyal customer at BestBuy for great tech discount deals. Whenever I’m in need of certain tech, I will go to Best Buy. Thank you.
I would recommend this to a friend - Pros mentioned:Comfort, Fit, Sound quality
Good product
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphone goes over the ear, which I prefer in a headphone. The cushion is soft, and doesn't bother the ear. The headband part has small cushion too for the top of the head. The overall sound quality is great! Nose cancelling is great too, not completely blocking out loud noises but enough.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LovediT, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Weight
Sound Canceling headphones great for
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I was looking for. Light weight. Good quality and easily pared with my smart tv. I could easily block out the grandkids screaming in the background while I was watching tv or movie
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
I would recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable wear for a long time. Very good sound. Nice battery life…
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the great review, ElijahW!
We are so pleased to hear that your WH-CH720N headphones offer comfortable wear for a long time, along with very good sound and nice battery life. We designed them for extended, enjoyable use!
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
Great Headphones at a very reasonable price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, you can't get a better set of noise canceling headphones. The sound is crisp, they are very comfortable to use long term, and the batteries lasts a long time. Compared to higher priced products like Beats Pro, and Bose, the fidelity is not quite but almost on par. You won't be dissapointed
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, easy to use, sound great. I like that they cover your entire ear and the battery life is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, Eloisa!
We are so pleased to hear that your WH-CH720N headphones are very comfortable, easy to use, and sound great.
It’s wonderful to know that you appreciate the over-ear design for full coverage and that you are enjoying the great battery life. We designed them for comfort and endurance, so your feedback is a great validation of those features!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Noise Cancellation & battery power
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have the best noise cancellation and the battery lasts for an incredibly long time!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CLAUDIAB,
Thank you for choosing Sony!
We couldn't be happier to hear that the WH-CH720N headphones are delivering excellent noise cancellation and long battery life for you. Your appreciation means a lot, and if you're interested in exploring even more advanced options, our newer models like the WH-1000XM5 and WH-1000XM4 offer enhanced features for an immersive experience. You can check them out here: https://electronics.sony.com/audio/headphones/c/all-headphones
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality, Weight
Great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for the price. Lightweight and deliver great noise cancelling capabilities. 30hrs of battery life is a major pro when traveling internationally.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CactusGirl214,
Thanks for posting this wonderful review!
It brings us great joy to hear you're enjoying the WH-CH720N headphones.
It sounds like they're checking all the boxes for you: great value, lightweight design, and excellent noise canceling. And we completely agree—the 30-hour battery life is a game-changer, especially for international travel!
Thanks for choosing Sony!
Sincerely,
Jenn.
- Pros mentioned:Battery life, Sound quality
Great product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I work outdoors in the lawn care industry. These headphones are great at noise canceling. Winter months either running a backup blower, a log splitter and any other loud equipment these are great for noise canceling. Battery life is good and they seem to be of great quality. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HermanW,
It’s rewarding to hear that your WH-CH720N headphones are performing so well even in demanding outdoor work environments! We know how loud equipment like blowers and splitters can be, so it is fantastic to know our Dual Noise Sensor technology is providing the peace and quiet you need to focus on your job.
We designed these to be our lightest overhead wireless noise-canceling headphones to ensure they stay comfortable throughout a long workday. We truly appreciate you recommending them to others who need reliable quality in the field.
Thank you for choosing Sony.
Regards,
Dominick
- Pros mentioned:Sound quality, Weight
Wife likes 'em
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight, easy to use, good quality, good sound. (I've been happy with the previous generation WH-C700N). Good for day-to-day when we're on our laptops -- and now we're not having decide who gets to use the noise-cancelling headphones next time we're on a long airplane flight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TomS!
Thank you for sharing your experience with the WH-CH720N headphones. We are delighted to hear that they offer lightweight comfort, ease of use and high quality sound, enhancing your daily activities and travel experiences!
We appreciate you choosing Sony!
Warm regards,
Estefany