Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
I'm a highschool student
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones has good quality when it comes to music and the beats. For a good price, these are the best ones to get, if your on a budget, or just want something simple but from a known brand. Then get these.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, DakotaB!
We are so glad to hear that the WH-CH720N is hitting all the right notes for you! We designed these headphones specifically to bring that signature Sony sound and quality to a more accessible price point, so it’s rewarding to hear that they are the "best ones to get" for anyone on a budget.
It’s awesome to know the music and beats are coming through clearly for you. Enjoy the simple, high-quality listening experience, and thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Threw out AirPods
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved these! I used to use Apple AirPods but wasn’t wanting something with more noise canceling. These are so great for that, I threw out my AirPods and only use these now. Sometimes I don’t even listen to music and I’ll wear them for the comfort of minimizing noise around me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Katelynn,
Great! We are truly delighted that you loved our Sony WHCH720N, especially the noise canceling feature. You will not regret switching to Sony's headphone. Enjoy your favorite music without the world's noise with the long-lasting noise cancelation performance of WHCH720N. Featuring Dual Noise Sensor technology, the WHCH720N allows you to fully immerse yourself in music without any distractions. This headphone lets you enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you very much for choosing Sony! - Marco
- Pros mentioned:Sound quality
High quality headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter really likes these. We replaced on older set of Sony's that finally broke after 4-5 years of constant use. She claims the noise cancelling works really well (convenient when she doesn't want to listen to us....)
I would recommend this to a friendBrand response from SonyListens
Posted .Hello IBuyCanon,
Thanks for sharing your daughter's positive experience with her new WH-CH720N headphones! We're delighted to hear she's enjoying them, and it's fantastic that they're a great replacement for her previous, well-loved Sony set.
It's especially great to know she's finding the noise canceling effective—we designed it to create a truly immersive listening experience, and it sounds like it's doing its job perfectly.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
Average headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones came partially charged so you may want to charge them before your first use. Included in the box are the headphones, USB-A to USB-C cable and a headphone cable. No case or bag is included. All of my testing was done via Bluetooth. I first connected to my computer to listen to music files, Sirius XM and general videos. There is no upconvert here. If the recording wasn’t high quality, the headphones made it sound even worse. Bass became exceptionally scratchy. High quality recordings sounded very good but I still noticed the bass off on a few songs (Flo Rida, My House). High notes were very good. Next was pairing with my iPad. Easy. Also paired with my Alexa (via Alexa app). Easy to pair and sound was very good. Pairing with my phone took a few tries. And this is where the headphones are problematic. The controls are so close together that I hung up on calls. Volume was very good. The noise cancelling was slightly better than the previous model but both myself and the person I was talking to could hear background noise. Headphone fit was excellent for my ears and very comfortable. Battery life was excellent and I didn’t have to charge for about 4 days. My husband even used them in that time frame when he was doing some yard work. These are average headphones. If you use them for casual listening or with a computer, they will probably be fine. If your primary use will be phone calls, there are much better options.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 47states, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
- Pros mentioned:Sound quality
Better than in the ear Anyday!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise cancelling! Sony does it again without breaking the bank. Phone calls are clear and easily understood. The switch back to my jams is seamless. I switched back to over the ear headphones and do not regret it. Sony, the old school best!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Bestbuyfan,
Thanks for the review and the 5-stars rating! We are honored to hear how much you are loving your Sony Headphones and the amazing Sound quality it delivers! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at al!
Thanks for choosing Sony, have a nice day!
-DiegoV
Great Headphones & Mic for Video Meetings
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 weeks into using these headphones and so far so good. The audio quality is great and the microphone good! I use them almost exclusive for work (Zoom/Teams) meetings and plugged into my MacBook. Have tried them on battery long enough to provide a review.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonathanSF,
We are thrilled that your WH-CH720N headphones are performing well for your work meetings! By using our Integrated Processor V1 and dual microphones, we designed these to provide the clear audio and reliable microphone quality needed for professional calls.
Thanks for choosing Sony.
Best regards,
Eliab
Love it but hate it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these for my preteen. The price was great and the product really delivers. They stay charged all day. My daughter loves that!!! I hate the fact, that I have to text in order to get her because the noise canceling is so darn good! I'm pleased with my purchased.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DominqueL,
We are so glad to hear that your daughter loves her new WH-CH720N headphones! It’s great that the 35-hour battery life is keeping up with her all day, though we certainly understand the struggle of trying to get her attention through that "darn good" noise canceling.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Teen son loves them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves them. He says they're the best headphones he's had, and he's had several set of Beats headphones. He says they are very comfortable and he can hear better with them on than with them off with the noise cancelling feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mom2tnt, Awesome! We are glad to hear that you are happy with your new WHCH720N! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Good headphones for a good price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After using and losing earbuds, I decided to buy these headphones and I'm pretty happy with the sound quality and battery life. Also pretty good at noise cancelation, sometimes I don't notice someone walking into my living room behind me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UriasJD, We are glad to hear that you are pretty happy with your new Sony wireless noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for trusting Sony! Vincent
- Pros mentioned:Battery life, Sound quality
So happy!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving my headphones!!! Great sound and long lasting battery.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Best ones for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super-comfy, to the point where I almost forget I'm wearing em. Sound is great. Got tired of the cheapo headphones I'd been buying always falling apart after a while; very happy with this investment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesmM,
Thank you so much for sharing your great experience with us! It's nice to hear that you are having a great time with the amazing sound quality and comfortable fit of your WHCH720N headphones. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality, Weight
Overall great buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is very good for the price point. Still wish it was as solidly built as the WH CH700Ns. But the lighter weight makes it great for long periods and travel.
I would recommend this to a friend Great Budget Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This exceeded my expectations. While it lacks Hi-Res audio and touch controls, it effectively fulfills its purpose. You gain extra features with the app as you move to higher models. The sound quality is mediocre, but phone calls were clear. I recently used these at the airport with no problems. The noise control worked well and even alleviated my ear pain during flights.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Imani,
We are really happy to hear that your headphones were a reliable companion during your recent travels! It is great to know that the Dual Noise Sensor technology and Integrated Processor V1 effectively shut the world out during your flight, and we are glad the Sony | Sound Connect app has allowed you to customize your ambient sound levels to your liking.
Thank you for making Sony part of your listening experience.
Regards,
Dominick
- Pros mentioned:Sound quality
Got more than what I paid for?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had these a little less than a month and have been very pleased with these headphones. For context, I already have AirPods Pro I used every day that weren’t always suitable/ideal for my frequent traveling for work. Bought these hoping to not find myaelf wishing I got the Sony flagship $400+ over ear noise canceling headphones and that didn’t happen. The ambient noise filter settings are different, but just as practical as my AirPods Pro’s ambient/noise canceling settings. The range of the audio is 10/10 with a wide range of EQ control and the audio quality upscaling (DSEE) is noticeable and impressive. I
I would recommend this to a friendBrand response from SonyListens
Posted .That's wonderful, nwjuran! We're happy that you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
Cheaper to than the others
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for about $70 on sale. Good sound, comfortable. Wish it was sweatproof or water resistant.
I would recommend this to a friend Bluetooth headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent value for the money. I use it with another product I bought from Best Buy, an MEE Audio Connect Hub. I live in an apartment and the two products combined allow me to list to the TV at a comfortable volume via Bluetooth without disturbing the neighbor who have a baby.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eddie,
It is wonderful to hear how well the WH-CH720N headphones are working for your apartment living! We are glad that the Bluetooth connectivity and value are providing you with a great listening experience while being mindful of your neighbors.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Sony Wireless Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound love the color!!! My daughter and I have the same headphones but her color is blue. I will be purchasing some more Sony headphones in the near future. I highly recommend purchasing this item.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VershellC,
That's wonderful to hear! We're thrilled you and your daughter are both enjoying your Sony WH-CH720N Wireless Noise-Cancelling Headphones.
It's fantastic that you love the sound quality and color, and it's even better to know they're a hit for the whole family! We appreciate you highly recommending them and look forward to welcoming you back for more Sony headphones in the future.
Thank you for your fantastic 5-star review and thank you for choosing Sony!
DiegoV
- Pros mentioned:Battery life
PERFECT gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light as a feather yet potent, powerful, with a rich, deep bass and sharp, clear highs. And the battery life is insane.... I love these over ear noise-cancellingz headphones that I bought one each for my two stepsons for Christmas.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JerryD,
This is definitely a perfect holiday gift! Nice to know you like the lightweight, great sound, long battery life, and noise canceling features of the WHCH720N. These headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Great, Quality Headphones for A Fair Price
|Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for the price. Very comfortable and the sound quality is great especially when adjusted to your listening preferences in the app.
I would recommend this to a friend - Pros mentioned:Sound quality, Weight
Great for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are super light weight and sound great for the price.
I would recommend this to a friend