Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the excellent sound quality, comfort, and long battery life. They also appreciate the lightweight design, good fit, and reliable connectivity. However, some customers noted concerns regarding its portability, while a few mentioned the bass being a bit much or wishing for higher volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality, Weight
Wife likes 'em
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight, easy to use, good quality, good sound. (I've been happy with the previous generation WH-C700N). Good for day-to-day when we're on our laptops -- and now we're not having decide who gets to use the noise-cancelling headphones next time we're on a long airplane flight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TomS!
Thank you for sharing your experience with the WH-CH720N headphones. We are delighted to hear that they offer lightweight comfort, ease of use and high quality sound, enhancing your daily activities and travel experiences!
We appreciate you choosing Sony!
Warm regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Love love love
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the feature to turn on and off the noise cancellation. Easy to set up. Comfortable to wear and to wear around neck when not using
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sara, Thank you for your review! We are glad to hear that you are enjoying the sound quality of your new WHCH720N headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality, Weight
Pretty Good!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality! Light on the ears and many different features on the app. Battery lasts forever! Got it for a good price when it was on sale. However if you don't like the feeling of it being “cheap” i don't recommend the material is very hollow.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user689988, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality, Weight
Lost them. Going to buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These were the best I’ve owned. Lightweight and long battery life. The best thing about them was the awesome sound!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Staninokla,
Thanks for sharing your feedback on the WH-CH720N headphones.
It's wonderful to know you're enjoying the lightweight design, long battery life, and most importantly, the awesome sound. We're thrilled to hear you're happy with your purchase!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Battery life, Comfort, Sound quality
Solid head phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and eq options. Really cool features in the app, like saving specific settings for different locations or while driving. Great battery life extremely comfortable to wear. User friendly. Looks pretty stylish (in my opinion). Noise cancelation is just decent though. It blocks out most but not all road sounds, and doesn't do much for talking. If you play music with the ANC on it's much better. So I'd say it depends on how much you care about the noise cancelation if these are a good fit for you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, We're glad that you are enjoying the sound quality, comfort, and battery life of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality, Weight
Beat purchase for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the look and feel of the headphones. But its not secure, i wouldnt recommend it for the gym, but for long car rides, i was so light weight that i was able to fall asleep. The noise canceling is worth the price as well. Not totally canceling the noise in the background. But good enough not hear any noises. I personally love the headphones, the battery life is long. I recommend this headphones, if your looking for a headphones thats lighr weight with noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NatalieallysonT, We are glad that you love your new Sony headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
- Pros mentioned:Battery life, Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Battery lasts along time. Love that it's wireless.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks so much for sharing your thoughts, SaraH!
We're really happy to hear you’re loving the great sound and long-lasting battery on the WH-CH720N. Going wireless definitely makes life easier!
Enjoy the music and thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Weight
Good, not great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It arrived without a charging wire, which is fine, I have many, but that was annoying. I do like they are over the ear,so much nicer than on. They connect quickly to every device I use them for. Good, fast charge, and good battery life. Noise canceling is ok, not as good has my Samsung headphones. They are very lightweight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrennanK!
Thank you so much for sharing your thoughts on the WH-CH720N. We’re really glad to hear that you’re enjoying the lightweight fit and how quickly they connect to your devices.
We are very sorry to hear that your charging cable was missing from the box. That is definitely frustrating and we appreciate you being so understanding about it since you already have spares on hand. However, if you change your mind and would like help getting that cable replaced, please don't hesitate to reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products and for letting us know about this.
Warm regards,
Estefany
- Pros mentioned:Sound quality
Satisfying purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were a gift. I had to open the box and inspect them and test the audio myself before gifting them. I like them so much, I almost went back to the store and bought myself a set but I didn’t because I don’t prefer headphones, I prefer earbuds and the ones I bought for my friend were the last of this style/series and in a color she likes. My friend loved them. She bought a cute case for them almost immediately. The connection process was a bit troublesome at first but we figured it out quick that they were trying to connect to my phone instead of creating a new connection with hers lol I disconnected the headphones from my phone and they connected to her phone easily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick!
Thanks so much for sharing your story and the feedback.
It is truly wonderful to know that you liked the WH-CH720N so much you almost kept them for yourself, and that your friend is already enjoying them with her new case!
The WH-CH720N offers up to 50 hours of battery life and support Multipoint Connection, which actually allows them to stay linked to two devices at the same time.
We appreciate your business and thank you for choosing Sony headphones!
Warm regards,
Estefany
- Pros mentioned:Fit, Sound quality
Great quality and price
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to other headphones I’ve tried, these are by far my favorite. The volume is loud which I love and I also love how you can choose to have noise canceling on or off. They don’t fall off at the gym and are great for working out. For the price I feel like these exceeded my expectations. I would choose these over any other headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angie,
It is truly wonderful to know that the WH-CH720N headphones are your favorite! We're thrilled to hear that they exceed your expectations with the volume, the flexible noise canceling feature, and that they perform perfectly for you while working out at the gym. Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Fantastic quality at a lower price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking into getting some quality noise canceling headphones because I love listening to music and audibooks without the noise of the rest of the world. I tried listening to both these and Skullcandys and I felt these were a better quality and at a better price. I love the app as well to adjust the bass when listening to music but return it back easily when listening to an audiobook. They're also super lightweight. I'm a huge fan and they've been on non-stop; the battery is great too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User859255,
Thank you so much for the fantastic review! We're truly heartened to hear that the Sony WH-CH720N headphones have become your go-to for music and audiobooks.
It's great that you had the chance to compare them and found them to be a better fit for your needs. We designed these headphones to deliver a high-quality listening experience with excellent Noise Canceling, so it's wonderful to know that you're enjoying your content without the distractions of the outside world.
We're also glad you're making use of the Sony | Headphones Connect app to customize the sound. And we agree—the lightweight design and long-lasting battery make them perfect for non-stop use.
Thank you for choosing Sony!
Best regards,
Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
These headphone are decent!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are good! great battery life. Sound quality and ANC are okay. If on sale, the price matches the quality. They are not the most comfortable if you are laying down, but otherwise I barely notice them.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Love it but hate it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these for my preteen. The price was great and the product really delivers. They stay charged all day. My daughter loves that!!! I hate the fact, that I have to text in order to get her because the noise canceling is so darn good! I'm pleased with my purchased.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DominqueL,
We are so glad to hear that your daughter loves her new WH-CH720N headphones! It’s great that the 35-hour battery life is keeping up with her all day, though we certainly understand the struggle of trying to get her attention through that "darn good" noise canceling.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Sony wireless headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will really recommend this product because it's a little bit cheap and like if you don't want something too expensive you can use it for school and also the noise canceling is actually really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HillaryA!
We appreciate your 5-stars review! We are delighted to hear such positive feedback about the noise cancellation feature on the WH-CH720N headphones.
With these headphones, you can keep your music playing all day with a battery life that delivers up to 35 hours of power.
Thank you for choosing Sony. We appreciate your recommendation!
Best regards,
Estefany
- Pros mentioned:Battery life, Comfort
Work great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They work really well. They are comfy and last a long time. It is easy to connect and control. The microphone works really well on call. I love them
I would recommend this to a friend - Pros mentioned:Sound quality
Still happy with Sony
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second pair of over the ear headphones. I think the sound is excellent. I listen to many types of music including piano instrumental, classical and hip hop. I was prepared to buy Bose but when I tried the headphones at the Best Buy store these headphones were the best choice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ANDREA!
Thank you for sharing your feedback! It is fantastic to know that you chose the WH-CH720N after trying them out in person!
While these are a solid choice for daily use, you might want to explore models like the WH-1000XM6, WH-1000XM5, or the WH-ULT900N if you're interested in our most advanced features. They are designed to deliver a truly rich and powerful listening experience.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Nice, could be better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros Lightweight, decent sound, moderately comfortable, decent plastic construction Cons Horrible sound when in wired headphone mode-no power, super short battery life and experienced Bluetooth pairing issues
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CesarA,
Thanks for the review and for sharing your thoughts with us!
It’s awesome to hear that you’re enjoying the lightweight feel and sound quality of your WH-CH720N headphones.
At the same time, we're really sorry the battery and Bluetooth aren't working well, and that the wired sound was disappointing. This isn't the quality we want for you.
Please reach out to our support team so we can look into this and help get everything working perfectly for you: https://www.sony.net/support-contact
Thanks for considering Sony and sharing your feedback.
Warm regards,
Estefany
- Pros mentioned:Battery life, Comfort, Sound quality
Super nice and nice noise cancellation
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life lasted me a very long time super comfy and the sound quality was very good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mariah,
We're so glad to hear that. Thank you for sharing your experience and for rating your Sony headphones 5 stars! It's fantastic to know the battery life lasted so long for you, and that they delivered on both comfort and sound quality. The combination of lasting power, comfort, and great audio is exactly what makes your Sony headphones stand out.
Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.
- Pros mentioned:Battery life, Comfort
Lightweight and sound good
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son Loves them, he really haves dropped them a few times and they are still in good condition lol and also they do last him a while before having to charge again.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review!
We are absolutely thrilled to hear that your son is loving his WH-CH720N headphones! It’s great to know they’re standing up to a few drops and that the battery life is keeping up with his listening habits. We design our gear to be as durable as it is high-performing, and it sounds like they’re passing the test!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
I like this headphones a lot
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality sounds is very good, battery last a lot, like a lot. I like the color I got. Very happy with this headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Herr,
Thank you for choosing Sony!
We couldn't be happier to hear that you are pleased with the WHCH720N headphones. It is gratifying to learn that the sound quality and battery performance have met your needs, and that the color choice adds to your enjoyment. Your positive feedback is truly valued as it reflects our commitment to delivering products that combine both functionality and style. Should you be interested in exploring further options, we encourage you to review our latest models such as the WH-1000XM4 and WH-ULT900N, which offer enhanced features for an elevated listening experience.
Best regards,
-Fred