Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the excellent sound quality, comfort, and long battery life. They also appreciate the lightweight design, good fit, and reliable connectivity. However, some customers noted concerns regarding its portability, while a few mentioned the bass being a bit much or wishing for higher volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great at first…
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I initially LOVED these headphones! Noise cancellation was perfect, and sound quality was great. Unfortunately, either my smaller than baby like ears are the issue (very possible), or the quality has declined. If they aren’t fully charged (sometimes even when they are), the noise cancellation simply does not work. Bluetooth connectivity is great never any issues there, it’s weird to connect but it’s very straight forward. You cannnot take phone calls with this - so don’t even try (not a flaw for me). I love that you can if you have time to have the sound be customized to your ear. Before the issues started it was a 4.5, but today it’s a 3.5 for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KristenJ,
We are sorry to hear that the excellent noise canceling and sound quality you initially loved have recently declined, especially regarding performance when the battery isn't fully charged. It is certainly not normal for the noise cancellation (NC) to fail intermittently unless the battery is critically low (below 10%), so this suggests a potential software or power management issue. Please try resetting the headphones by holding the power and NC/AMB buttons simultaneously for about 7 seconds, and ensure you have the latest firmware via the Sony | Headphones Connect app. If the NC performance issue persists even after a full charge and reset, please reach out to our support team for troubleshooting https://us.esupport.sony.com/support/s/support-contact?language=en_US.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Comfort
Great product, but future model needs change.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. There are few brands of headphones that fit me and this is one I am glad I bought. It has a short charge time, comfortable, and lasted me nearly 12 hours with half volume while doing paperwork and zoning out some of the more annoying sounds in life like a neighbors dog barking at odd hours of the night. The only gripe I have are the placements of the volume and ambience buttons being a little too close together while operating with them on my head. It is pretty easy to fat finger the wrong buttons and changing the song you were listening to or muting it. Otherwise I like it a lot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stewart, Thank you sharing your detailed review of the Sony WH-CH720N headphones. It's fantastic to hear they fit well, a crucial aspect for comfort. The short charge time, long battery life, and effective noise cancellation, especially for those unexpected noises, definitely sound like winning features. Thanks for pointing out the button placement issue amidst an otherwise positive experience. We will ensure that it is forwarded to the appropriate department. Thanks for choosing Sony! -Jess
- Pros mentioned:Battery life, Comfort, Sound quality
10/10
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use them every day. I really love the sound. They're also very comfortable. Oh, and the battery lasts for daayyyysss!!
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, JameekaB! We're glad you are impressed with the sound quality. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality, Weight
Good headphones for price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are a nice weight, and I enjoy the sound filtering feature. The sound smis an improvement over my Skullcandy Riff 2 that I was upgrading from. Not the best headphones for sound quality, but overall meet my needs. No issues with them so far after owning for about 2 weeks. Charging is easy with USB-C port.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely worth the money i paid for. The sound is great and the fit is very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Boss71,
Thank you for choosing Sony!
We're excited to hear that your WHCH720N headphones are delivering great sound and a comfortable fit. Knowing that you feel the value of your purchase is very rewarding for us. We appreciate your support and hope these headphones continue to enhance your listening experience.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality, Weight
Great all around!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very light,comfortable and great sound. The buttons take some time getting use to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Toper,
Thank you for sharing your experience with the WH-CH720N headphones. We're glad to hear you find them very light, comfortable and that the sound quality is great.
We appreciate your comment regarding the button layout. We understand that it may take some time to adjust and we value your input as we continuously strive to enhance our products and user experience.
Thank you for choosing Sony!
Best regards,
Stephanie
- Pros mentioned:Battery life, Comfort, Sound quality
Great headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones! Comfortable and have great sound and long battery life
I would recommend this to a friend - Pros mentioned:Comfort
Good Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these headphones! I got them for when I wanted to listen to music but I didn’t want earbuds in my ears, and they work very well. They aren’t too tight on my head, but that means that they slip off sometimes if I’m not sitting up. The noise cancellation and transparency modes aren’t life-changing or anything, but they certainly get the job done. The battery life is amazing, I can use them for over a week before needing to charge them again. They pair easily and they come with an app where you can adjust the sound settings to your liking. My $200 AirPods don’t even have that feature. These are great headphones, and I recommend them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeCool,
We are honored to hear that the WH-CH720N has become such a valued part of your daily listening routine! We are thrilled that you are enjoying the freedom from earbuds with our lightweight design, and that the incredible battery life is keeping your music going all week long. It is especially great to know that you’re taking advantage of the Sony | Sound Connect app to personalize your audio experience—a feature we take great pride in offering to ensure your sound is exactly how you like it.
Thank you for trusting Sony.
Best regards,
Dominick
- Pros mentioned:Comfort
Great!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work so well for my daughter. They are affordable, comfortable, easy to use, and they work amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CELESTEG!
Thanks so much for taking the time to share your feedback!
It brings us great joy to hear that the WH-CH720N headphones are working out so well for your daughter! We are so glad that they are comfortable for her to wear, easy to use, and giving her amazing performance.
While these work well, you’ll love the WH-1000XM6, XM5, or WH-ULT900N if you want our top features. They offer a truly premium listening experience.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
No regrets amazing buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing 10/10 purchase the only thing I would change is how it can’t connect to anything but an iPhone/iPod I really wish I could use the Bluetooth aspect on my MacBook but it comes with a cord so I can hook it up to my computer which works out in my favor
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JadaP, Thank you for the positive review! We're so happy to know that you appreciate the excellent sound quality of your Sony WHCH720N. If you're having trouble pairing to another Bluetooth device, please follow the troubleshooting steps on this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776917.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Hope this helps and thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had these for about a month now and these are a great pair of headphones. I do wish they came with a travel bag or collapsed. I stick them in a cloth bag and toss them into my backpack to and from work. I got them because the office i work in has a bunch of chatty Kathy's that apparently never have any work to do because all they do is talk! The battery life is amazing, I listen to music and make calls 6 out of the 8 hours a day and charge them maybe once a week (depending on use). People can hear me clearly and i haven't noticed any issues. I personally like that i can still hear a bit of background noise. I like over the ear due to my industrial piercing, it doesn't hurt it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanaT, awesome! Glad you to hear that you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
great set of headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love the long battery life and the noise cancelling as it softens the louder noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FranciscoC!
Thanks for reaching out and sharing your experience! It is truly wonderful to know that the long battery life and the noise canceling on your WH-CH720N are making a real difference in softening the world around you.
We're genuinely thankful you decided on Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Comfort, Sound quality
Great set for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't sure what to expect when I ordered these but they’re pretty good. The battery lasts you a long time and you don’t have to constantly charge them. They’re also comfortable and the noise canceling function is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrea, Awesome! We are glad to hear that you are happy with your new WHCH720! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Excellent Value!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and very comfortable.Great battery life
I would recommend this to a friend - Pros mentioned:Sound quality, Weight
They are light!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They're incredibly light! And sound really well I am very rusprised with their quality. SONY does not dissapoint when it comes to sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, noserrvice!
We’re so glad you’re surprised by the quality! We designed the WH-CH720N to be our lightest overhead noise-canceling headphones yet, so you can enjoy that signature Sony sound without even feeling them on your head.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Love Sony
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very durable and good for weightlifting. Sounds is very clear 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, BrianaA!
It is awesome to hear that your WH-CH720N is keeping up with your weightlifting sessions—that durability and clear sound are exactly what you need for a 10/10 workout!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality, Weight
worth the price i paid
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent price and sound quality. The build of the headphones feels cheap and lightweight but it doesn't affect anything overall. also, the battery life is better than any other headphones I've tried.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maxb, We appreciate your feedback and we are glad that you like the overall quality of your new Sony wireless noise canceling headphones. Our WH-CH720N headphones also allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for trusting Sony! Vincent
- Pros mentioned:Battery life, Sound quality
Very nice deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clear sound, friendly connection and good battery life
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Great comfort and ANC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony headphones are the best budget friendly headphones I have purchased in a while and I completely happy with my purchase. The comfort alone is enough to talk about all day. You won't even feel these on your head. The quality of sound is also very impressive because I was always under the impression that you needed to purchase expensive headphones to get great quality.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones fit well, are easy to use and sound great! I like the soft pink color.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, SusanT!
We’re so glad you’re loving the fit and sound of your WH-CH720N! It’s also great to hear that the soft pink color is hitting the mark—we love that stylish look, too.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team