Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the excellent sound quality, comfort, and long battery life. They also appreciate the lightweight design, good fit, and reliable connectivity. However, some customers noted concerns regarding its portability, while a few mentioned the bass being a bit much or wishing for higher volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality, Weight
worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have been perfect. They’re lightweight which I wanted because I use them for the gym. The sound is clean and I have really no complaints with them. They charge super fast too
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your excellent review, GioU!
We are so pleased to hear that your WH-CH720N headphones have been perfect for you! It's rewarding to know that you find them lightweight for your gym use and that the sound is clean. We're also glad you noticed the benefit of the super-fast charging—it's designed to keep the music going when you need it most!
Thank you again for choosing Sony!
Best regards,
Gus,
Sony Social Media Team
- Pros mentioned:Sound quality, Weight
My sonnies
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight for the comfortability in working out and the noise cancelation option is great ! The price was worth the buy !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Skylinediamonds,
It's a true pleasure to hear that your WH-CH720N headphones are the perfect fit for your workouts! We are glad that the lightweight design provides the comfort you need while staying active, and that the noise cancellation is helping you stay focused. It is wonderful to know that you found them to be a great value for your investment.
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Great purchase!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my brother and he loves it! He says it’s comfortable for daily use and the quality is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Kibo0611,
Thank you for choosing Sony!
It’s a true pleasure to hear that your brother is enjoying the WHCH720N headphones. Knowing that they provide comfort for daily use and impressive quality means a lot to us. We appreciate you sharing this positive experience, and we hope the headphones continue to bring great enjoyment and convenience.
Best regards,
-Fred
- Pros mentioned:Fit, Sound quality
TCARREON
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good on noise canceling. Fit is also very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the great review, Blue!
We’re so glad to hear that both the noise canceling and the fit are working out well for you. It’s exactly what we aimed for with the WH-CH720N!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Great. Hard to imagine anything better than Sony!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound. Best NC options and quality. Great equalizer. Sooooo Comfortable! Easy setup with Sony App. Love the included cable and ability to connect via cable to airline audio when travelling. Now, I just wish there was a hard sided compact case that I can stash in my carry-on without worrying about damaging the headphones and cables . Guess I will find a brand X solution for now.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Good Autism Assistive Device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are used by an adult with severe autism to cut outside noise and also to watch videos on a device. The headphones are comfortable and have made daily activities easier for him.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NancyD,
Thanks for this truly heartwarming feedback and for sharing how the WH-CH720N headphones are making such a meaningful difference.
We designed the Noise Cancelling technology to help create a focused, private sound environment, and we are delighted to hear that this feature, combined with the comfortable fit, has made daily activities easier and more enjoyable.
Thanks for trusting Sony!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
This thing is great.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best product I've ever bought I think. It has good noise cancellation for the price, and it's has incredible durability and longevity. As of right now, I'm closing in on 6,400 listening hours on the app. These headphones have been through all of it with me, and I'm sad at the thought I'll have to let them go someday.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaden, thank you so much for your wonderful 5-star review! We're thrilled to hear that the Sony - WHCH720N headphones, have provided you with such great noise cancellation and durability over the years. It's amazing to hear how much they've accompanied you on your listening journey! We're sad to see them go someday too, but we're glad they've served you well. Enjoy your future adventures with them! Thanks for choosing Sony. Regards, - Dominick
- Pros mentioned:Battery life, Fit, Weight
Affordable Bluetooth noise canceling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work well! Battery life is great and charge quickly. Fit is nice and are lightweight.
I would recommend this to a friend - Pros mentioned:Battery life
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is great. I wish there was more cushion for hr inner ear piece.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wade,
We are honored to hear that you are enjoying the fantastic battery life of your WH-CH720N headphones! We appreciate your valuable feedback regarding the inner ear cushioning as well, as user comfort is incredibly important to us.
If you are ever looking for an upgrade featuring maximum, premium comfort, we highly recommend checking out our flagship WH-1000XM6. They feature an ultra-plush, redesigned headband and luxurious ear cushion padding designed for effortless all-day wear, alongside our absolute best noise cancellation
Thank you for choosing Sony and letting us be a part of your daily listening journey!
Regards,
Dominick
- Pros mentioned:Sound quality
Sony headphones work great.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received this as a Christmas present. It was not the one I had originally picked out for myself. I believe this Sony set was on sale and had good ratings so my husband purchased it. I work in a noisy environment but also need to be able to hear coworkers. Took these to work and they work great. I can click a button and listen to music or my book and click the button again and hear my coworkers very well. Very happy with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, MELISSAT!
We’re thrilled to hear that the WH-CH720N is working out so well for your workplace needs. It is great to know that the ability to switch between your media and hearing your surroundings is providing the convenience you need in a noisy environment. We are glad your husband's choice has been such a success!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality, Weight
Amazing Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it as a gift and the noise cancelling feature is amazing. The headphones are lightweight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nicolep,
We are thrilled to hear your gift was a success! It is great to know the recipient is enjoying the lightweight design and amazing noise canceling.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Comfort
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoyed these headphones, they're comfortable on my ears which is something that was crucial for me because other headphones become uncomfortable after a while. The sound is crisp and they're durable.
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits comfortably and the sound is perfect. You can adjust the volume from the headset and there is a button to press for battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeborahW, Glad you like your new headphones . Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
I can wear these all day!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful Sound! I can wear these all day! Ready for pick when I got to Best Buy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Morgan!
Thank you so much for your feedback! We are delighted to hear how much you’re enjoying your WHCH720N headphones.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Great purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, feel great! Lightweight and durable!!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, DanielF!
We’re thrilled to hear that your WH-CH720N headphones are delivering the great sound and comfort you expect. It’s wonderful to know that the lightweight, durable design is hitting the mark for your daily use.
Enjoy the music and thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
A lot of headphones for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my wife when on sale. Amazing headphones for the price, good sound quality and noise canceling, very light and comfortable. To be honest there's not a huge difference to my own Sony WH-1000MX4 higher end model.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your positive experience with the WH-CH720N, KevinS! It's a truly pleasure to hear that you find them to be amazing for the price, and that your wife is enjoying them.
We're especially glad to know that you're impressed with the sound quality, noise canceling, and that you find them very light and comfortable. We designed these headphones to offer a fantastic balance of premium features and value. Your honest comparison to the WH-1000XM4 is a powerful testament to the quality we've built into the WH-CH720N.
Thanks again for choosing Sony, and we hope your wife continues to enjoy her headphones!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Battery life, Sound qualityCons mentioned:Bass
Great for the price range
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, easy to use app. Good battery life. Only complaint is could use a little more bass sound. Overall great mid priced headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidF, Thanks for the wonderful review. We're glad you like your new headphones. We appreciate the feedback regarding the bass sound. Rest assured this will be looked into. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
Great Noise Cancellation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great comfort, noise cancelation best ever and sound quality and extra features well worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Galaxy!
Thanks for sharing your review! We are thrilled to hear that you're having such a great experience with your new WH-CH720N headphones. It’s awesome to know that the comfort and sound quality are making a difference for you.
We really appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Comfort, Sound quality
Amazing!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation on these headphones is amazing! They’re super comfortable and the audio quality is great! The battery life on these is also sooo amazing !!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vanessa,
Perfect! We are very glad that you are enjoying the superb sound, noise canceling features, comfortable fit, and long battery life of your new Sony headphones. The WH-CH720N allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Best for my kid
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best product with noise cancellation awesome cushions that keep ear confortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SrikrishnaK,
We’re so glad to hear your child is enjoying the comfort and sound of their new headphones! As our lightest wireless noise-canceling headband ever, the WH-CH720N is designed to provide hours of comfortable listening without the weight.
Thanks for choosing Sony.
Best regards,
Eliab