Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
LOVE THESE SO MUCH!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfy! Amazing sound quality, and very easy to use! Love these so much and the color is super fun!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EllaC,
Great! We're glad that you are enjoying the comfort, sound quality, design, and user-friendly functions of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great value for the money
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for the price. Good sound and good base, and the app is good. And they charge fast
I would recommend this to a friend ok good value
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good enough. works all right. okay. fine. passable. you get what you pay for. better than others at that price. good value etc. Haven't owned them long No complaints
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidS,
We are really happy to hear that your new WH-CH720N headphones are proving to be a great value for you. We appreciate you highlighting that they stand out among others in their class, and we are glad to know you are off to a smooth start with no complaints.
Thank you for choosing Sony.
Regards,
Dominick
- Pros mentioned:Sound quality
Does the job
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had these for a while now and they’re amazing! Noise quality works prefect in not super noisy places.
I would recommend this to a friend - Pros mentioned:Comfort
Great headphones at reasonable price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, this is a great pair of headphones. The noise quality is quite good, especially if you prefer extra treble or bass. They're also very comfortable, even when wearing glasses. This is my second pair (I had an older model that lasted for ~5 years) and still see no reason to switch. Only annoying thing with them is connectivity through the app. It's not as simple as other Blutooth headphones, but it's still not bad either.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HPhone3,
This is a definitely choice for an upgrade! Glad to hear we were able to give you a great deal. It's nice to know that you are enjoying the noise canceling features, treble/bass sound, and comfortable fit of your new WHCH720N headphones. We're sorry to hear about your difficulties in connecting to the app. You may find this link helpful on how to use the Sony | Headphones Connect app: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776844.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We appreciate your feedback and thank you for trusting Sony! - Kris
They are light!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They're incredibly light! And sound really well I am very rusprised with their quality. SONY does not dissapoint when it comes to sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, noserrvice!
We’re so glad you’re surprised by the quality! We designed the WH-CH720N to be our lightest overhead noise-canceling headphones yet, so you can enjoy that signature Sony sound without even feeling them on your head.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Wonderful Gift!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it as a gift for my sister and she loves it! The color is beautiful and the quality is amazing. 10/10 would recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Kibo0611!
We are absolutely thrilled to hear that your sister is loving her new WH-CH720N headphones! It’s wonderful to know that both the color and the sound quality exceeded your expectations. There is nothing quite like giving a gift that earns a 10/10 recommendation!
Thank you for making Sony a part of such a special gift. We hope she continues to enjoy them for a long time to come!
Best regards,
Gus, Sony North America Customer Support
- Pros mentioned:Sound quality
Good Budget Headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. The noise canceling is decent too. Paired with a good equalizer app it's pretty good for the price. Cant go wrong
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jupiter, Thank you for your honest review! We are glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Get these now
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great compact , easy to carry , does its job at delivering superb noise canceling sound . Worth the price and I love the color . I’ve bought. Plenty of pairs for my teen nieces and nephew and they all love it .
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Comfortable Earphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best thing I like about these earphones is they don't hurt my ears. They are very comfortable, and the sound quality is very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesW,
Thank you for the purchase! We're glad to hear that you like the comfortable design and sound quality of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!
-David
Impressive Noise-Canceling Experience with Sony WH
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently had the opportunity to test the Sony WHCH720N Noise-Canceling Headphones in the sleek black color, and I must say, I was quite impressed with their performance. These headphones offer a commendable combination of noise cancellation, audio quality, and comfort, making them a worthy choice for both everyday use and travel. Design and Build Quality (4/5): The WHCH720N headphones sport a modern and understated design in black, which I found appealing. They are lightweight and have a foldable design, making them highly portable. The build quality is decent, though not as premium as some higher-end options. The materials feel durable, and the adjustable headband ensures a comfortable fit. Noise Cancellation (4/5): The noise-canceling capabilities of these headphones are quite effective. They do an excellent job of reducing ambient noise, whether it's the hum of an airplane engine, the chatter in a coffee shop, or the rumble of a train. While they may not offer the same level of noise cancellation as top-tier models, they're more than sufficient for most environments. Sound Quality (4/5): The sound quality of the WHCH720N headphones is well-balanced, with crisp highs, clear mids, and a decent amount of bass. The audio is generally rich and detailed, making them enjoyable for a wide range of music genres. However, audiophiles may find the bass to be a bit lacking in depth. Battery Life (5/5): One of the standout features of these headphones is their impressive battery life. Sony claims up to 35 hours of playback on a single charge, and in my testing, they lived up to that claim. This extended battery life is perfect for long flights or extended commutes, and a quick charge feature provides 60 minutes of playback with just a 10-minute charge. Comfort (4/5): The ear cushions are plush and comfortable, allowing for extended listening sessions without discomfort. The headband is adjustable and adequately padded, further enhancing comfort. However, some users with larger heads may find the fit a bit snug. Connectivity and Controls (4/5): Pairing the headphones with Bluetooth devices is straightforward, and I experienced no connectivity issues during my testing. The onboard controls for playback, volume adjustment, and calls are intuitive and responsive. Additionally, the headphones support voice assistants like Siri and Google Assistant for hands-free control. Conclusion: In conclusion, the Sony WHCH720N Noise-Canceling Headphones in black offer an impressive overall package. They provide effective noise cancellation, a well-balanced sound profile, exceptional battery life, and comfortable wear for extended periods. While they may not compete with the absolute top-tier headphones in each category, they strike an excellent balance between performance and affordability, making them a compelling choice for most users. If you're in the market for a reliable pair of noise-canceling headphones without breaking the bank, the Sony WHCH720N headphones are certainly worth considering.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jdoge,
Thank you so much for making an effort to share your detailed thoughts with us! It's lovely to hear your positive feedback with your new headphones! We rely on customers like you to let us know what we're doing right to continue to provide the best experience possible. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thanks for the recommendation and for choosing Sony! - Kris
Exceptional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best of the best in terms of performance and sound quality. Not to mention, the comfort is a win! Noise canceling feature works very well even in the airports. Sleek styling and great wireless connection strength. The bass is great and the volume is ideal even in loud settings. The battery lasts long. Listening to music, watching TV or playing games is much more enjoyable with these on!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MattG,
Thanks for sharing such a detailed and positive review of the WH-CH720N headphones!
We're truly heartened to hear you're enjoying them across the board, from performance and sound quality to comfort and noise canceling.
It's fantastic that you've experienced the benefits of our noise-canceling technology, especially in a challenging environment like an airport.
We design our headphones to be lightweight and comfortable for prolonged use, we appreciate to hear that this has enhanced your enjoyment of music, TV, and gaming.
Thanks for also mentioning their great bass, reliable wireless connectivity, and long-lasting battery—it's rewarding to read our customers highlighting all the great features they offer!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Sound quality
SONY is a winner.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Major bang for the bucks!! Sounds just as good as the Beats but for less the price. Very good quality and performance. Good purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RashiedS,
Thank you for your valuable feedback! We are very grateful that you like the amazing sound quality and overall performance of your new headphones. We always strive to deliver the best quality with our products. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris
Great gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony wireless headphones with noise cancellation was a perfect Christmas gift and the person who received them was very pleased
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictorA,
We are so happy to hear that the WH-CH720N headphones made for a perfect Christmas gift! It is wonderful to know that the recipient is pleased with the noise cancellation and the overall experience.
Thanks for choosing Sony.
Best regards, Eliab
Corporate gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my each of my team members for use during travel. They love the noise cancelling and quality of audio.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, John!
What an amazing gift for your team! We are so pleased to hear that they are loving the audio quality and noise cancellation on their WH-CH720N headphones. It’s great to know these are helping make their travel much more enjoyable.
Thank you for choosing Sony for your team!
Best regards,
Gus, Sony Social Media Team
good value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does what I bought it for. This is my first pair of headphones so I have nothing to compare it to but I like them so far
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, JeffD!
We’re honored that the WH-CH720N is your first pair of headphones! It’s great to hear that they are doing exactly what you bought them for and that you're enjoying the experience so far.
Thank you for choosing Sony for your first step into the world of headphones!
Best regards,
Gus, Sony Social Media Team
Great Purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After breaking my second pair of Beats headphones, I made the switch to Sony, and I couldn't be happier with my decision. The Sony headphones are significantly more comfortable than my previous Solos, allowing for longer listening sessions without discomfort. Overall, the audio experience has been more enjoyable, and I appreciate the improved durability that these headphones offer. Although they don't have a folding design, this hasn't been an issue for me at all. I opted for the sleek black pair, and I would definitely purchase them again without hesitation.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your positive review, SydneyA! We're delighted to hear that you are enjoying your Sony WH-CH720N headphones. It's great to know that you find them significantly more comfortable and durable compared to your previous headphones. We appreciate your feedback on the comfort, audio experience, and sleek design. Your satisfaction is our priority, and we're thrilled that our product has met your needs even in aspects like the non-folding design, which did not pose an issue for you. If you have any further feedback or need assistance, feel free to reach out. Enjoy your listening sessions and thanks for choosing us!
Gus
Decent headphones at a decent price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good "middle of the road" headphones. Not the cheapest. Not the most expensive. Just right. Great for a gift.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CharlesH,
Thank you for choosing Sony!
We’re honored to hear that the WHCH720N headphones offer just the right balance between quality and value for you. It’s wonderful to know they make a great gift, as we aim to provide products that fit a variety of preferences and occasions. Your feedback encourages us to keep delivering reliable and versatile audio experiences.
Best regards,
-Fred
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Headphones, one of the best noise cancelling headphones
I would recommend this to a friend Comfotable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable to wear, very good sound quality Last long time for the time i use it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrea,
We are immensely pleased to hear that your WH-CH720N headphones are providing the comfort and long-lasting performance you need! To achieve that "barely-there" feel, we designed these to be our lightest overhead wireless noise-canceling headphones yet, featuring high-quality earpads that distribute pressure evenly. They are powered by our Integrated Processor V1—the same chip found in our flagship models—to ensure premium sound and efficient battery management, giving you up to 35 hours of playback so your music stays with you all day long.
Thank you for trusting Sony with your audio journey.
Best regards,
Dominick