Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the excellent sound quality, comfort, and long battery life. They also appreciate the lightweight design, good fit, and reliable connectivity. However, some customers noted concerns regarding its portability, while a few mentioned the bass being a bit much or wishing for higher volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Best for my kid
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best product with noise cancellation awesome cushions that keep ear confortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SrikrishnaK,
We’re so glad to hear your child is enjoying the comfort and sound of their new headphones! As our lightest wireless noise-canceling headband ever, the WH-CH720N is designed to provide hours of comfortable listening without the weight.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Weight
Sony headphone review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, lightweight. Haven't really tested out noise canceling. Rather dislike being forced to be online to change settings in the required Sony app.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback, BrianD.
We're glad to hear you find the WH-CH720N comfortable and lightweight! We appreciate your honest input regarding the Sony | Headphones Connect app. While an internet connection is required for initial setup and certain cloud-based features, we understand how that can be a point of frustration and will share your comments with our app development team.
Thanks for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Great purchase!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Great comfort Great sound cancellation. They make flying so much better!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, LisaL!
We’re so happy to hear that your WH-CH720N headphones are making your flights so much better! It’s great to know that you are enjoying both the comfort and the noise cancellation during your travels.
Thank you for choosing Sony for your trips!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Comfort
Nice Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and long battery time. Connecting to Bluetooth can be iffy as you may just turn the headset off instead.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback, Sade!
We are delighted you are enjoying the great comfort and long battery life of your WH-CH720N headphones.
We apologize for the frustration with the Bluetooth connection sometimes leading to the headset turning off. For a simple solution, performing a Factory Reset often resolves unexpected connection issues; you can find the steps on our support site.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Teenage son approves!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my son for his birthday and he loves them! Very comfortable, music sounds great and the noise canceling works well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AMP2022,
That is fantastic to hear! We are delighted that your son loves his WH-CH720N headphones and is enjoying the comfort, great music quality, and the effective noise canceling. They were specifically designed to deliver excellent features and comfort for everyday listening.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality, Weight
Great headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does all the things you wanted for a headphones. Light weight and stylish. Sounds amazing for it's price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Migz,
It is truly wonderful to know that these headphones check all the boxes for you! We are delighted that you're enjoying the lightweight, stylish design and that the sound quality is exceeding your hopes for the price point.
Thank you for choosing Sony for your everyday listening.
Regards,
Dominick
- Pros mentioned:Sound quality, Weight
Love them!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are very light and sound quality is great. Not sure why people say volume is low. It is not.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, RicardoS!
We’re so glad you’re enjoying the lightweight design and great sound quality of your WH-CH720N! It’s awesome to hear that the volume levels are hitting the spot for you—we designed these to deliver a powerful, balanced listening experience.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality, Weight
Love them!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are very light and sound quality is great. Not sure why people say volume is low. It is not.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RicardoS!
It brings us great satisfaction to hear that you are finding the sound quality and weight of your WH-CH720N to be just right! We appreciate you clearing the air regarding the volume, as we aim to provide a powerful listening experience for everyone.
We appreciate your business and thank you for choosing Sony headphones!
Warm regards,
Estefany
- Pros mentioned:Battery life, Comfort, Sound quality
Nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this phones comfortable and sound great battery are good
I would recommend this to a friend - Pros mentioned:Sound quality
Amazing Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is very clear and has quality blending. I love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LAVONNAB,
We are truly heartened to learn that you love the clear audio and beautifully blended sound quality of your headphones.
If you ever want to step up to an even more immersive experience, we highly recommend checking out our flagship WH-1000XM6 model. It takes everything you love about clear audio and elevates it with premium, studio-quality precision and our most advanced noise cancellation technology yet.
Thank you for making Sony your go-to brand for great sound!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Great sound and crazy comfort
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones have excellent sound quality with deep bass and clear highs. Super comfortable for long use, and the noise cancellation works really well. Definitely worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lucky!
We are immensely pleased to hear that you're enjoying your new WH-CH720N headphones! It's fantastic to know that they are comfortable for long use and that you appreciate the sound quality and noise cancellation.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Best headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I’ve ever had. The battery life alone is amazing, it’s literally lasted months for me. Perfect for the gym, tunes everything out while providing great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LejlaC!
We are really happy to hear that you're enjoying your WH-CH720N headphones so much. It's truly rewarding to know that the features, like the super long battery life and excellent noise cancellation are making such a difference for you.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Nice headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable headphones. I have mostly been listening to podcasts so far but they sound good and clear. Easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BethC,
That is wonderful to hear! We designed the WH-CH720N to be both incredibly lightweight for long listening sessions and equipped with our Integrated Processor V1 to ensure sound, like the clear vocals in your podcasts, is delivered with high clarity.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality, Weight
Approved
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, lightweight, good sound quality, easy to use for the most part (until you want to repair it…), and the pink is SUPER CUTE!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user155383,
That's wonderful! We're thrilled you love the WH-CH720N headphones for their lightweight comfort, great sound, and, of course, the super cute pink color!
If you are having trouble with the pairing process, please try resetting the headphones (hold the power and NC/Ambient buttons simultaneously for about 7 seconds).
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Sound quality
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! Works great and love the noise canceling! Battery lasts a long time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AubreyF,
We are thrilled to hear that you are loving your WH-CH720N headphones! It is wonderful to know that the noise canceling and long-lasting battery life are providing such a great experience for your listening needs.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Bought for noise cancelling, great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these ver Memorial Day weekend 2024. They’re great with noise cancelling and having the apps for immersive audio. Photos are taken of the ear and you do need to download the apps with Immersive audio. Once you do so, holy crap is it a game changer. The music is amazing and the battery life is about 10 hours on a single charge. I HUGHLY RECCOMEND the warranty from Sony. The Geeksquad warranty is limited to what the Sony warranty offers at the same price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tomas,
Excellent choice! We're happy to hear that you are enjoying the noise cancellation, Sony Headphone| Connect app, long battery life, and warranty of your WHCH720N headphones. We always strive to deliver the best quality with our products and aim to provide the greatest experience possible. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality, Weight
Good ones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love how light they are. They connect well to my phone and good sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, NataliaV,
Thanks for the review and the 5-stars rating! We are delighted to hear that our headphones have made a great impression on you! Designed to be Sony’s lightest wireless noise-cancelling headphones yet. Featuring a slimmer, lightweight headband, these headphones have been re-structured to create more space and comfort for the ears. Making them the ideal headphones to work from home or listen to some tunes! Do not forget to download the Sony Sound Connect app to enhance the experience!
Thank you for choosing Sony, have a good day!
-DiegoV
- Pros mentioned:Battery life, Comfort, Sound quality
recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product for its price. The noise canceling is good, the ambiente sound is not that good, they are comfortable, and the life battery is great I can use them all day for 4 days without having to charge it again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anjha, Great! We're glad that you like the noise canceling function, sound quality, comfort, and battery life. Your feedback is great appreciated! Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Must buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and the sound quality is great. Worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, AubreyT!
We are so pleased to hear that you’re enjoying the comfort and great sound quality of your WH-CH720N headphones. We strive to pack as much premium technology as possible into our gear, so hearing that you feel they are well worth the investment is wonderful feedback for us.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
SONY delivers outstanding performance & value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't shopped for headphones. Skeptical that "Noise Cancellation" would affect performance. The headphones are absolutely fantastic. Beautiful refined bass, but outstanding midrange and highs. Sound stage is very open and the app allows you to further customize the equalization and staging to suit the user. Value for dollar is sky high. Sony is amazing at delivering an amazing listening experience. The only challenge was handling the multiple physical buttons on thr earcups. I am considering the WH-1000MX4 to get the capacitive touch-buttons and foldable compact design. Love Sony quality and performance.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DSQUARED55,
Thanks so much for reaching out and sharing your experience with the WH-CH720N headphones! It's awesome to hear how much you're enjoying the sound quality, especially the detailed bass, midrange and highs.
It sounds like you're a big fan of great sound, and we totally understand your interest in the WH-1000XM4. They'll give you those convenient capacitive touch controls and the foldable design you're looking for, making them super easy to pack and carry.
You'll also get our top-tier noise cancellation, which we're confident you'll be impressed with.
Hope this helps you with your decision.
We really appreciate you thinking of Sony for your purchase!
Best regards,
Estefany