Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the excellent sound quality, comfort, and long battery life. They also appreciate the lightweight design, good fit, and reliable connectivity. However, some customers noted concerns regarding its portability, while a few mentioned the bass being a bit much or wishing for higher volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality, Weight
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my daughter and she absolutely loves them. Clear sound and light weight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HectorM,
It is truly wonderful to know that your daughter is absolutely loving her new headphones! It is great to hear that the clear sound and lightweight design are a hit. For an even better experience, she can take advantage of the Dual Noise Sensor technology and Integrated Processor V1, which take noise cancelling to the next level so she can shut the world out and immerse herself in the music. She can even adjust the ambient sound across 20 different levels using the Sony | Sound Connect app.
We really appreciate you being part of the Sony family.
Bes regards,
Dominick
- Pros mentioned:Sound quality
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love them connects To all devices with no issue. Noise cancellation works great and able to work in the yard with it as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ReeceA,
Thank you for choosing Sony!
We're excited to hear that your WHCH720N headphones connect seamlessly to all your devices and that the noise cancellation helps you stay focused, even while working in the yard. Your feedback encourages us to keep delivering reliable and versatile audio solutions. Thank you for sharing!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Great BT Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrific Sound Quality Relatively easy to set up, however a little better instructions would be nice. Battery storage capability very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your review, Davio!
We are so pleased to hear that you are enjoying the terrific sound quality and the very good battery life of your WH-CH720N headphones!
We also appreciate your constructive feedback regarding the setup instructions. We understand that clearer guidance can significantly improve the initial experience, and we will definitely pass along your suggestion for better instructions to our development team.
Thank you again for choosing Sony and for sharing your experience!
Best regards, Gus, Sony Social Media Team
Awesome
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easily pairs to my streamer and remote. It's Sony.........what else can I say but all good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JamesF,
Thank you for choosing Sony!
It brings us great joy to hear that your WHCH720N headphones pair easily with your streamer and remote. Your confidence in Sony’s quality means a lot to us, and we're glad to be part of your audio experience. We hope you continue enjoying the seamless connection and sound clarity they provide.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality, Weight
Very good product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Very light, well constructed. Excellent sound, good battery life. Recommend.
I would recommend this to a friend - Pros mentioned:Sound quality, Weight
3rd pair of Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A little lighter than my previous pair of sony headphones but the sound quality is just as good. Way better than Beats
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnmichaelS,
That's excellent feedback! We're happy to hear that you appreciate the lighter design of the WH-CH720N while still finding the sound quality to be on par with your previous Sony pair. We strive to provide a comfortable listening experience without compromising on audio fidelity.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality, Weight
Great headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my headphones, lightweight they look great and also they sound amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AlejandroM,
Thank you for choosing Sony!
We’re honored to hear that you love your WH-CH720N headphones. It’s great to know that their lightweight design and stylish look complement the amazing sound quality, enhancing your overall experience. Your kind words inspire us to keep delivering products that blend comfort, style, and performance.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Very Nice !!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really am loving my new headphones. I knew I made the right choice for my first headphones. You do have to install an app to use the headphone. so far, no problems at all with the app. Battery life is excellent. Sound quality is great. The noise cancelling feature is awesome. There is no case for the headphones, so I just recommend keeping the box it came in for storage. Like any other device, I am very careful with my headphones. At first, it does feel a bit fragile. This is a great budget headphone. I definitely recommend this for college students.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Richard,
Good decision! We are truly delighted that you like the sound quality and noise canceling feature of your new Sony WHCH720N. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for your recommendation and for choosing Sony! - Marco
- Pros mentioned:Sound quality
Highly recommend!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a great headphone option. I use these for the gym, and for work. My only complaint is that they are a little too big for my head, so if you have a smaller head keep in mind these might slip around. The sound quality is nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HanRo! Thank you so much for the review and for sharing that helpful tip about the fit.
It is truly wonderful to know that you are finding the WH-CH720N to be such a great option for both your workouts and your office hours.
To help with the fit, we recommend trying to adjust the headband sliders to their smallest setting to see if that helps secure them for you.
While these are a solid choice for daily use, you might want to explore models like the WH-1000XM6, WH-1000XM5, or the WH-ULT900N if you're interested in our most advanced features. They are designed to deliver a truly rich and powerful listening experience.
It’s a pleasure having you as a Sony customer!
Warm regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Great headphones at any price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are super comfortable, with great sound. The noise cancelling also works very well and surprised me when I could hear outside noise...and then it was gone. Amazing value for the price with no compromises.
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works well. The battery last for a long time. It's comfy on my ears. Noise cacelling works well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leah We're glad that you're enjoying your WHCH720N. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Outstanding Noise Canceling at this price range!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the money, these are OUTSTANDING. Took them on a flight, and just really good noise cancelling. Comfortable too, and I have large ears. Sound quality is good enough, you can tweak in your 'Headphones' android app - bump up the mid-highs a bit for more clarity in the 3000 to 6000htz range (based on reviewers comparison to fancier XM4s). But I mainly got these for the noise canceling aspect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
A Satisfying Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very nice headphones, I just have some personal grievances that prevent a 5 star rating from me, would give a 4.5 if I could. I like that there is both a noise canceling and ambient sound modes. The mic quality is very good and use it often for work calls and meetings. The cups are a bit shallow so I have to adjust them from time to time, other than that I find them comfortable to wear for long hours (for work and gaming). I personally didn't like the fact that I had to download an app to use the headphones but do understand the function of the app and how its used to better the experience of the user.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CoolerDad,
Thank you for your time writing this review. It's wonderful to hear that you are enjoying the noise cancellation, ambient sound mode, mic quality, and comfortable fit of your WHCH720N headphones. We appreciate your feedback with regard the earcups and app. Sony values customers opinion as we always strive to deliver the best experience possible. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Great sound!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to pair, stereo sound is amazing!!! Comfortable, well padded .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimothyS,
We are really happy to hear that you find the Sony WHCH720N easy to pair and that the stereo sound quality is amazing! It’s wonderful to know the headphones are comfortable and well-padded, making them perfect for extended use. Your feedback highlights the balance of convenience, excellent audio performance, and comfort that we strive to deliver. Thank you for making Sony part of your daily listening.
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Good quality wireless headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and amazing quality! The sound is perfect, no complaints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raul,
It's a true pleasure to hear that you are enjoying the comfort and amazing quality of your WH-CH720N headphones!
We are glad you are experiencing the benefits of our Integrated Processor V1, which helps produce a high-quality, well-balanced sound profile. It is also great to know you can enjoy that "perfect" sound for hours on end thanks to the lightweight, ergonomic design specifically engineered for long-term comfort.
Thank you for choosing Sony.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Love them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and the noise cancelling is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sara!
Thank you so much for your feedback! We are delighted to hear that you find the WH-CH720N headphones comfortable and love the noise cancelling.
These headphones also offer long battery life, lightweight design, and easy wireless connectivity, making them a great choice for everyday listening.
We appreciate your decision to go with Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great, songs come out great bass isn’t anything to call home about but they work great, the noise canceling is good I wear mine on the bus and helps block out the loud windows. They’re kinda bulky but they’re comfortable and the battery last awhile on mine like 2-3 days.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daria,
It is fantastic to know that your WH-CH720N is making your daily commute more peaceful by blocking out that bus noise. We are glad to hear the comfort and long-lasting battery life are keeping up with your schedule throughout the week.
If you’re looking for that "call home" level of bass and a more streamlined design, you might want to check out our new WH-1000XM6. They offer a more premium, compact fit with significantly deeper bass performance and our most advanced noise cancellation yet.
Thank you for choosing Sony to be your reliable travel partner.
Best regards,
Dominick
- Pros mentioned:Sound quality
Great Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved these headphones for a long time but just never bought my own pair. They are an amazing budget option from Sony and I recommend them to everyone who asks about them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonathanC, Thank you for the positive review! We're thrilled to hear you love your new Sony WHCH720N headphones. We appreciate the recommendation and thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Better than value
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these as a last minute cheap purchase but I didn't realize how good these were until I brought them to the gym. They are super comfortable and have a great sound and noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BaileyMalbrough,
Thanks for this wonderful review!
We're so glad to hear your WH-CH720N headphones—even as a "last minute cheap purchase"—have exceeded your expectations, especially for gym use!
It's fantastic that you're experiencing the super comfort and great sound quality, along with effective noise cancellation. We designed these headphones to be lightweight and comfortable for extended wear, and it's particularly rewarding to know they're performing so well for your workouts, allowing you to truly immerse yourself in your music.
Thanks for choosing Sony!
Sincerely,
Jenn.
- Pros mentioned:Sound quality
Crystal clear
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones to use when i got to the gym. It has noise cancellation so i love it. I don't hear anyone around me just the music that is playing!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Ruth!
We’re so happy to hear the noise cancellation is helping you stay in the zone at the gym. There’s nothing like blocking out the background noise to focus on your workout music!
Thank you for choosing Sony!
Best regards,
Gus,
Sony Social Media Team