Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Very Good For Price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got tired of earbuds getting lost and constantly broken, so I decided to switch to a headset. Sony is a known brand to me, so they were my go to. Even though this is the base model, they are still fantastic compared to what I was using. Amazing battery life, crisp sound, noise cancelling that filters out ambience but still lets me have a conversation without taking them off, this headset is well worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Muse,
Thank you for appreciating and supporting all the work that goes into our product! We always strive to deliver the best quality with our products and aim to provide the best experience possible. We really appreciate that you are satisfied with the amazing sound quality, long battery life, and noise cancellation of the WHCH720N headphones. Thank you so much for trusting Sony! - Kris
- Pros mentioned:Comfort, Fit, Sound quality
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit, comfort and sound quality. My only problem is that I, personally, find the controls a bit difficult to find when I need to adjust volume or whatever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fitbit, we're glad you like the sound quality of our product. We appreciate your feedback regarding the button layout of your Sony unit. You can find this link helpful in controlling your headphones. Please check it:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776853.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very happy with my purchase. Great sound quality and very long battery life. Also very lightweight and easy to wear. I'm hard of hearing, and I love using these.
I would recommend this to a friend - Pros mentioned:Comfort
Great buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Daughter loves these headphones. She always has them on her head. Says they are so super comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelissaP,
We are so happy to hear that your daughter is loving her new headphones! Comfort is a top priority for us, and we're glad they’ve become her go-to pair.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality, Weight
Headset
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful headset! Very lightweight and comfortable, great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElizabethM, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Light and comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The head phones are great for long use and the noise cancellation is awesome. Would definitely recommend getting
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Retrogamer,
Thank you for choosing Sony!
We're really happy to hear that you're enjoying the WHCH720N headphones! It's fantastic to know that they provide comfort for extended use and that the noise cancellation feature has impressed you. Thank you for your recommendation!
Best regards,
-Fred
Head phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like them. Everything I wanted so that I can listen to my albums load without disturbing everyone else in the house, Was easy to connect because I had my kids hook them up for me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DuaneA,
It brings us great joy to hear that you are really liking your new headphones and that they are providing the perfect way to enjoy your favorite albums at any volume without disturbing your household.
We aim to make our technology accessible for everyone, and it is wonderful that your kids were able to help you get connected so quickly. The WH-CH720N is designed to deliver a rich, private listening experience, and we are thrilled that you can now immerse yourself in your music with both comfort and ease.
We really appreciate you being part of the Sony family.
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
excellent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good, good sound quality and very long-lasting battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseD,
We are immensely pleased to hear you think the WH-CH720N is great and that you're enjoying the sound quality! We specifically designed these headphones for long listening sessions with up to 35 hours of battery life and Digital Sound Enhancement Engine (DSEE) to deliver high-quality audio.
Thanks for making Sony part of your listening experience!
Best regards,
Dominick
- Pros mentioned:Comfort, Sound qualityCons mentioned:Bass
Sony - WHCH720N
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good headphones. Easy to connect. Not overly bass as some others are. Lite and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosephS,
Awesome! We're glad to hear that you like comfortable design and easy to connect feature of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Weight
love this headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones! so comfortable and very lightweight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShellyM,
Thank you for choosing Sony!
We're excited to hear that you absolutely love your WH-CH720N headphones, and that their comfort and lightweight design stand out for you. Enjoy every listen!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Sony headphones are great!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work great. I am amazed at the battery life, and the noise cancelling works well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaryP, thanks so much for sharing your feedback with us!
We are delighted to hear you're loving your new WH-CH720N headphones. We're glad to know you're happy with the battery life and that the noise canceling is making a difference.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality, Weight
Satisfied customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good fit, good sound, battery lasts a long time and they are light weight. It was a good buy.
I would recommend this to a friend - Pros mentioned:Sound quality
Very good for the money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially I was not sure of these headphones, but they are wonderful. Had a few connection quirks but nothing crazy. I love them. Great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lwoodr000,
We’re happy to hear that you love your headphones and are enjoying the great sound! If you experience any further connection quirks, please ensure your firmware is updated via the Sony | Headphones Connect app to maintain a stable Bluetooth connection.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Unbeatable for the price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling / active listening feature works very well and have been amazing for gaming/listening to music. Very comfortable and highly recommended.
I would recommend this to a friend A blessing in disguise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones for my 8 year old granddaughter. At first, I was hesitant to purchase them as I thought this was more appropriate for a much older child or adult, however I am so glad I did. As it turns out, her parents are going through a separation which has been and will continue to be heartbreaking for her and her 5 year old brother. She puts these headphones on at night, in bed, so she can listen to classical, soothing music ( think Yo Ma Ma) in order to relax and fall asleep. This purchase was so much more than just another Xmas gift. It was a healthy coping strategy for a precious child whose whole world is being turned upside down. I am most grateful.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing this touching story, Nana06.
We are deeply moved to hear that the WH-CH720N headphones are providing your granddaughter with a sense of comfort and peace during such a difficult time. Knowing that our technology can offer a helpful coping strategy for her is incredibly meaningful to us.
We are so grateful you chose Sony to help support her. Our best wishes to you and your family.
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
WOW!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a part-time landscaper that was looking for some earbuds or headphones that have good ANC, quality sound, and decent volume. Let me say that I found what i was looking for when I bought these headphones. I cut grass with a zero turn mower and these headphones almost completely cancel that noise of the lawnmower while wearing them. I cut a yard twice because i was so engaged with the sound coming from these headphones. If those other more expensive headphones can offer a better experience than these, I guess I will never know bc these are absolutely perfect for me.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Very comfortable and great sound.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted something for when I was at home chilling and listening to music. They are very comfortable and lightweight. The bass is also very good and the sound quality is overall very nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JazielR,
Thank you for sharing your experience with the Sony WH-CH720N headphones. We're delighted to hear that you find them perfect for relaxing at home and enjoying your music. It's great to know that their comfort and lightweight design enhance your listening experience, and that you're impressed with the rich bass and overall sound quality. Thank you for choosing Sony!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got them for my daughter. They are way better than expected. The sound is definitely superb and do cancel out the noise. Super comfortable around the ears
I would recommend this to a friend - Pros mentioned:Sound quality
Great headphones!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These connect easily and they are super clear and easy to use!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DebbieS,
Thank you for the great positive feedback! It's a true pleasure to hear you're enjoying the simple functionality and clear performance of the WH-CH720N. We designed them to connect easily and be super clear, so we are delighted to know we hit the mark for you!
Thanks for trusting Sony.
Regards,
Dominick
- Pros mentioned:Sound quality
High value for cost
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are high-quality as compared to other products that are 4x as expensive!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jw99,
It brings us great joy to hear that your WH-CH720N headphones are delivering a premium experience that stands tall even against much higher-priced alternatives! We specifically engineered these to provide our flagship-grade Noise Canceling Processor V1 and exceptional sound quality in a lightweight design, so knowing you feel the immense value in your purchase is truly rewarding.
Thank you for choosing Sony to provide high-fidelity sound without compromise.
Best regards,
Dominick