Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the excellent sound quality, comfort, and long battery life. They also appreciate the lightweight design, good fit, and reliable connectivity. However, some customers noted concerns regarding its portability, while a few mentioned the bass being a bit much or wishing for higher volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Great for casual use. Comfortable. Good sound.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a musician, so I have a special appreciation for sound. These are great for the price. I ended up returnng them for the newest Bose BT Headphones which are an expensive step up and back to Bose which I've just grown to love over the years. Also, these are comfortable, but I work and wear my headphones 12-16 hours a day, so paying a premium price for a premium higher-end level of comfort is more a necessity for me versus a pair like these Sony's that would be completely fine for casual use. Very nice looking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BMB1,
Thank you for your time writing this review. We really appreciate you like the sound quality, stylish design, and comfortable fit of the WHCH720N headphones. However, we're sorry to hear you returned the unit. Finding the right headphones can be a personal choice. Sony offers a variety of high-end headphones with excellent sound quality and features. For more information about our products, please visit our website through this link: https://electronics.sony.com/
Sony values customers opinion and is always striving to provide the best experience possible. Thanks again for purchasing Sony. - Kris
- Pros mentioned:Comfort, Sound quality
Great value. Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. I can actually turn them up and jam tunes if I want to. Fit is very comfortable. Easy to use and connect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kimboe66!
It is truly wonderful to know that you're experiencing great sound and comfort with your WH-CH720N headphones.
We designed them with features like excellent noise canceling to block out distractions and a long-lasting battery so you can keep the music going all day long.
Thanks so much for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Travel
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones specifically because I was traveling to Japan, 10 hour flight. I knew I needed some headphones with noise cancelling, but I did not want to spend a lot of money and these were the right price. They worked great in the plane, fell asleep with them on listening to music. Connected just fine with the in plane entertainment too. Now I use them at home when I don’t want to hear anything else. For the price the headphones did the work.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Reasonable price for nice headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great! I bought this for my husband for his birthday and he loves the long battery life and how he can set it to automatically adjust to the environment around us. Perfect for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ekd2023,
Thank you for choosing Sony!
We're truly heartened to learn that your husband is enjoying the WH-CH720N headphones. It's wonderful to hear that the sound quality, extended battery life, and adaptive environment features are enhancing his experience. We're pleased that the headphones have surpassed his expectations.
Best regards,
-Fred
- Pros mentioned:Comfort, Fit, Sound quality
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit, comfort and sound quality. My only problem is that I, personally, find the controls a bit difficult to find when I need to adjust volume or whatever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fitbit, we're glad you like the sound quality of our product. We appreciate your feedback regarding the button layout of your Sony unit. You can find this link helpful in controlling your headphones. Please check it:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776853.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Best value headphones I've found
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding headset with noise cancelling. If you can get it on sale for $100, which seems often, its a fantastic deal. Compared to others at that price point it has a very nice neutral sound profile that you can adjust with the ap equalizer if you like. Noise cancellation is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RAULR!
We are thrilled to hear that you’re finding the WH-CH720N to be such a fantastic deal, especially with that neutral sound profile and solid noise cancelling. It’s awesome to know the equalizer in the app is helping you dial in the sound exactly how you like it!
Thanks for selecting Sony headphones!
Warm regards,
Estefany
- Pros mentioned:Battery life, Sound quality
In blue.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and comfortable to wear. The noise cancelling feature is essential for me and works well. It charges within 3 hours or less and a full charge will last for 35+ hours. It has a charging light that turns off when done and a USC connector for faster charging. Sony includes a lot of personalized options through the app that expands your listening experience. I'm very satisfied with these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesA,
Awesome! We're glad to hear your enjoyable listening experience with your WHCH720N headphones. We always strive to deliver the best quality with our products and aim to provide the best experience possible. Nice to know you like the amazing sound quality, comfortable fit, noise canceling features, long battery life, and customizable app. Thanks for choosing Sony! - Kris
- Pros mentioned:Battery life, Sound quality
Very Good For Price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got tired of earbuds getting lost and constantly broken, so I decided to switch to a headset. Sony is a known brand to me, so they were my go to. Even though this is the base model, they are still fantastic compared to what I was using. Amazing battery life, crisp sound, noise cancelling that filters out ambience but still lets me have a conversation without taking them off, this headset is well worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Muse,
Thank you for appreciating and supporting all the work that goes into our product! We always strive to deliver the best quality with our products and aim to provide the best experience possible. We really appreciate that you are satisfied with the amazing sound quality, long battery life, and noise cancellation of the WHCH720N headphones. Thank you so much for trusting Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Recommend!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, these headphones are a great quality and very comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LaceyS,
We really appreciate you sharing your thoughts on the WH-CH720N headphones!
We are delighted to hear that you find the quality to be great for the price and that they are very comfortable for you.
The WH-CH720N headphones were designed to give you excellent sound without breaking the bank, offering Digital Noise Canceling and up to 35 hours of battery life so you can listen all day long. They are also super lightweight for easy portability!
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality, Weight
Good headset
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headset, very lightweight, good sound quality and noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the positive feedback, SamuelR!
We are delighted to hear you find the WH-CH720N headphones to be a good headset!
It's excellent that you are enjoying the benefits of the very lightweight design, along with the great sound quality and effective noise cancellation—features we prioritized for comfortable, distraction-free listening.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Amazing noise canceling headphone's!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones with noise canceling ability. I use them for flying and they work great keeping airplane noise out so you can watch your shows or listen to music without noise distractions.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, LaurieR!
We’re so glad to hear that your WH-CH720N headphones are making your travels much more enjoyable! We designed these to be lightweight and effective at blocking out engine drone, so it’s wonderful to know they’re helping you stay immersed in your shows and music while flying.
Thank you for choosing Sony for your travels, and we wish you many more peaceful flights!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound qualityCons mentioned:Bass
Sony - WHCH720N
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good headphones. Easy to connect. Not overly bass as some others are. Lite and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosephS,
Awesome! We're glad to hear that you like comfortable design and easy to connect feature of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality, Weight
Headset
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful headset! Very lightweight and comfortable, great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElizabethM, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Great for teenagers.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son listens to heavy metal and loves these headphones. We are about to get him another pair with the warranty because he blew the one out but that’s on him he turns it up to loud.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AdriannaC,
Thank you for choosing Sony!
We're excited to hear that your son loves his WHCH720N headphones and that they have become his go-to choice for listening to heavy metal. It is wonderful to know the sound quality resonates so well with his music taste. While we certainly hope he enjoys the replacement pair just as much, we do recommend keeping an eye on those volume levels to protect his hearing and keep the drivers performing at their peak. We truly appreciate your loyalty and are glad the warranty process is making it easy to get him back to his music!
Best regards,
-Fred
- Pros mentioned:Sound quality
Best headphones ever!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had recently purchased a new oven and gotten $100 credit for my purchase. Once it hit my email, I decided to look around for what I could get when low and behold, I'd seen these headphones. My previous pair had broken and since I was on the market for a new pair of specifically noise cancelling headphones, I made the purchase. They're now my new favorite! They're perfect for car rides when I don't want to hear all the traffic noises, and the sound quality is great. I use them all the time! 10/10 highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AliG!
We are thrilled to hear how much you love your WH-CH720N headphones and that they've become your go-to for those noisy car rides!
They're super popular for their easy to use noise cancelling, lightweight design and impressive sound that makes music and podcasts sound clear and rich. It's awesome knowing they've made your daily routine that much better!
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life
Good for price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Good headphones for the price. Would recommed. -Cons: Noise cancelling sucks -Sound a bit muddy -Pros: Pairing works great -Battery lasts a long time
I would recommend this to a friend - Pros mentioned:Comfort, Weight
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love them they are very comfortable and very light
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Wandii, thanks for the great feedback!
We are really happy to hear that your new WH-CH720N feel so good to wear.
Thank you for selecting Sony and happy 2026!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Sony headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality very good sound and has a comfortable fit!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello WesB,
Thank you for choosing Sony!
We’re elated to hear that the WHCH720N headphones offer excellent quality, great sound, and a comfortable fit. It’s rewarding to know they enhance your listening experience so well.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones and cute color! The audio leaks a little but I don’t care because the noise canceling is amazing. And battery life is crazy good, didn’t need to charge mine for a whole week
I would recommend this to a friend - Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good experience, sound quality is good…Satisfied!!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the wonderful feedback, VAMSHIMOHANR!
We are so glad to hear that you are satisfied and having a very good experience with the sound quality!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team