Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely comfortable pair of headphones, especially for the price. Sound cancelling is amazing, and can be disabled if needed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gonzahart,
Thank you so much for taking the time to share your experience with the WH-CH720N headphones! We’re thrilled to hear that you find them extremely comfortable and appreciate the outstanding sound cancellation feature.
Thanks for choosing Sony!
Best regards,
- Stephanie
- Pros mentioned:Sound quality, Weight
good purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound for the price. lightweight and quick connectivity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, Great! You definitely made the right choice. We are extremely pleased you are enjoying the superb sound quality, easy Bluetooth pairing, and lightweight design of your WH-CH720N Headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Amazing Audio and Noice Canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product for my teen age daughter ans she loves them. She noise canceling is amazing. The audio works perfectly. We have no complaints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SindyC,
It’s a true pleasure to hear that your daughter is loving her new WH-CH720N headphones. We are delighted that the amazing noise canceling and audio quality have made such a positive impression, and we appreciate you sharing your family's experience with us.
Thank you for trusting Sony.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
A Good Product At a Good Price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony Wireless Noise Canceling Headphones work very well and are very comfortable to wear. Unlike the ones that you wear in your ears, all surrounding sound is completely "blocked out". So all you hear is what is playing in your Sony Headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Harmonicat, Thanks for the positive feedback. We're glad you like your new headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Love these Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones. Purchased them last minute for a flight, and they were incredible at blocking out the airplane noise that occurs during takeoff and landing. The sound quality is perfection and they are so much more comfortable than my husband’s more expensive headset. I will always reach for these. Love love love
I would recommend this to a friend - Pros mentioned:Battery life, Comfort
Awesome Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent performance. Works as described. Long battery life, durable, light and stylish.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DonaldE,
We truly appreciate you sharing your positive experience with the WH-CH720N.
We're delighted to hear they're delivering an outstanding performance, battery life, durability, lightness, and the best style!
Thanks for choosing Sony!
Sincerely,
Jenn.
- Pros mentioned:Battery life, Sound quality
Great for college
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to use for college when I need to study or listen to online lectures and the sound quality is excellent. The battery life is great as well, it will last 2+ days on one charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Valerie, That's great to hear! We're glad you find these headphones helpful in your studies. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Sound quality
Pretty good value.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight and comfortable enough to wear for 3-4 hours at a time. Noise cancellation isn't the best, but it does noticeably eliminate background noise to a degree that you can use lower volume and block out ambient noise. My main gripe is the buttons aren't easy to identify by feel and the material inside the earcups feels cheap for headphones of this price. Otherwise, the battery life is 8/10, sound quality is 7.5/10 and value is 7.5/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EmmanuelR,
Thank you for your purchase and for sharing your honest review with our WHCH720N. We're glad that you are satisfied with the sound quality, noise canceling capability and battery life of your headphone. To help you familiarize with the parts and buttons, please check this helpful link.
Location and function of parts
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776825.html
We value your insight and thank you for choosing Sony! Enjoy!- Marco
- Pros mentioned:Sound qualityCons mentioned:Portability
Honest Review: Sony WH-CH720N - Feels Too Cheap
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m honestly disappointed with the Sony WH-CH720N headphones. While the noise canceling is decent, the overall build quality feels cheap and overly plastic, lacking the premium durability I expected from Sony. They don’t fold into a compact shape, making them bulky and inconvenient for travel, and the lack of "wear detection" to auto-pause music when I take them off is a major frustration. For the price, they feel like a budget product rather than a mid-range one, and I don't find them worth the investment.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KalingaP,
Thank you for sharing your detailed feedback regarding the Sony WH-CH720N headphones. We genuinely value your input, as it helps us understand how our products perform for our customers in their daily lives.
We appreciate your comments regarding the build materials, the folding design, and the absence of a wear-detection sensor. While these headphones were designed to be exceptionally lightweight for long-term wearing comfort, we recognize that portability and specific automation features are very important for many users.
Please be assured that your feedback has been noted and will be shared with our product development team. Customer insights like yours are essential as we strive to improve our future designs and provide the best possible value across our entire headphone lineup.
Thank you for considering Sony!
Regards,
Dominick
- Pros mentioned:Comfort
Awesome commuting headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones were amazing, had them for over 1.5 years and they were still going strong until I fell with them and one side broke.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, KhurramS!
We are so glad to hear your WH-CH720N headphones served you well for over a year and a half! It’s great to know they were going strong, but we were so sorry to hear about your fall and the damage to the headphones. We hope you are doing okay!
If you're looking to get back to your music, feel free to check out our latest deals on the same model. We'd love to have you back in the Sony family!
Thank you for choosing us!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality, Weight
Amazing headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight, amazing sound, good for everyday use!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kdb23,
Thank you for choosing Sony!
It's truly wonderful to hear that the WHCH720N headphones are lightweight, providing comfort for your everyday use, and that their sound quality is amazing. Your positive feedback about these features inspires us to keep designing products that enhance your daily listening experience.
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Great for the price.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wears really well and works pretty good at keeping noise out. Lasts for a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anabelle, Thanks for the positive feedback. We're glad you are happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Great for the price point.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid for the price point. I mainly use them for work meetings when working remotely and they are great for that.On the music front. they do a good job as well. The higher priced headphones definitely give better quality. Only reason I gave them 4 out of 5 is because they felt a bit too tight and I felt the need to take them off after a longer sessions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ConstantineH,
It’s rewarding to hear that your WH-CH720N headphones have become a reliable staple for your remote work meetings and daily music listening. We appreciate your honest feedback regarding the fit during those longer sessions; comfort is a huge priority for us.
If you are looking for a premium upgrade, you might want to explore our new WH-1000XM6. They feature an ultra-lightweight design with soft-fit leather and advanced pressure-relieving cushions, specifically engineered for "all-day" comfort without the tightness. Plus, you'll experience our industry-leading noise cancellation and even richer audio quality.
Thank you for making Sony part of your professional and personal entertainment.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Quality and Comfort
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great alternative to Ear Pods. Love the quality and compfort!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MICHAELO,
Thank you for choosing Sony!
We're really happy to hear that you love the quality and comfort of your WH-CH720N headphones! It's great to know they are a fantastic alternative for you. Thank you for sharing your positive feedback.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and good sound quality. Filters out a lot of outside noise so it’s very nice.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love to use this headset with noise cancellation, awesome sound and great feeling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Srinu,
Thanks for the review and the 5-stars rating! We are pleased to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at all! Do not forget to download the Sony Sound Connect app to enhance the experience.
Thanks for choosing Sony, have an amazing day!
-DiegoV
- Pros mentioned:Fit, Sound quality
Perfect sound.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them for my dad and he loves them. He said the bass is nice and they fit perfectly around the ears. Not too tight and not too loose. He said the sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Selena! We're glad your dad loves his new headphones. Enjoy and thanks for choosing Sony. -Craig
First time buying over ear headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So this was my first time buying over ear headphones but my 3rd pair from Sony. Figured I would see what the hype was about and spent $93 on these after getting $85 off and I have to say these are a game changer, especially for the price point. Great anc, amazing range, super comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jake,
We are thrilled your first over-ear experience is a "game changer"! It’s great to hear that the Integrated Processor V1 is delivering the noise canceling and comfort you expected at such a fantastic price.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Great sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My teens love these headphones! I bought two of them. You can use them with a cord or Bluetooth. Sound quality is great! They fit over the ears nicely and are very comfortable. They also have the noise cancellation option. This helps when they’re playing games or listening to their music. I’d recommend these headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TamO, We are thrilled to hear that your teens love their new Sony WHCH720N wireless noise canceling headphones. You chose the best for them. Thank you for trusting Sony! Vincent
- Pros mentioned:Comfort, Sound quality
Buy the headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones! Sound is great! The fit is comfortable! Love the color!
I would recommend this to a friend