Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the excellent sound quality, comfort, and long battery life of the product. They also appreciate its lightweight design, good fit, and reliable connectivity. However, some customers note that it is not very compact for traveling and have minor concerns regarding the bass and volume levels.
This summary was generated by AI based on customer reviews.
Sony headsets, cannot go wrong with it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can hardly go wrong with a sony headphone, for the price, it's really good. Easy to use, lightweight, easy on the ears, doesn't hurt head or ears too much. Very nice and its my second pair of a similar kind in 6 years. I broke the first one physically after 5 years due to turning it too much.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DARWIN,
We are really happy to hear that you have been a loyal fan of our headphones for the last six years, and that your WH-CH720N pair is delivering the lightweight comfort and great sound value you expect! We love hearing from long-term members of our community who know exactly what makes our audio gear so reliable for daily wear.
Since you have such an excellent eye for quality over the years, you might be highly interested in exploring our flagship lineup when you are ready for your next upgrade. The newer WH-1000XM6 premium headphones take that legendary comfort to a whole new level with an ultra-comfortable headband, a convenient foldable design, and our absolute best studio-quality sound and noise cancellation.
Thank you for your incredible loyalty and for continuing to make Sony the soundtrack to your day!
Regards,
Dominick
- Pros mentioned:Sound quality, Weight
good purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound for the price. lightweight and quick connectivity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, Great! You definitely made the right choice. We are extremely pleased you are enjoying the superb sound quality, easy Bluetooth pairing, and lightweight design of your WH-CH720N Headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
Pretty good value.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight and comfortable enough to wear for 3-4 hours at a time. Noise cancellation isn't the best, but it does noticeably eliminate background noise to a degree that you can use lower volume and block out ambient noise. My main gripe is the buttons aren't easy to identify by feel and the material inside the earcups feels cheap for headphones of this price. Otherwise, the battery life is 8/10, sound quality is 7.5/10 and value is 7.5/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EmmanuelR,
Thank you for your purchase and for sharing your honest review with our WHCH720N. We're glad that you are satisfied with the sound quality, noise canceling capability and battery life of your headphone. To help you familiarize with the parts and buttons, please check this helpful link.
Location and function of parts
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776825.html
We value your insight and thank you for choosing Sony! Enjoy!- Marco
- Pros mentioned:Comfort, Sound quality
I love these
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great quality, comfortable, love them, also has a nice base
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlajahH,
That's excellent feedback! We're thrilled you love the great quality, comfort, and nice bass of your WH-CH720N headphones. Thanks for choosing Sony. Best regards, Eliab
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an amazing product. Lower cost, great sound, great features with allowing sounds around you with clicking a button. Battery life is great as well.
I would recommend this to a friend - Pros mentioned:Comfort
Great Purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After breaking my second pair of Beats headphones, I made the switch to Sony, and I couldn't be happier with my decision. The Sony headphones are significantly more comfortable than my previous Solos, allowing for longer listening sessions without discomfort. Overall, the audio experience has been more enjoyable, and I appreciate the improved durability that these headphones offer. Although they don't have a folding design, this hasn't been an issue for me at all. I opted for the sleek black pair, and I would definitely purchase them again without hesitation.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your positive review, SydneyA! We're delighted to hear that you are enjoying your Sony WH-CH720N headphones. It's great to know that you find them significantly more comfortable and durable compared to your previous headphones. We appreciate your feedback on the comfort, audio experience, and sleek design. Your satisfaction is our priority, and we're thrilled that our product has met your needs even in aspects like the non-folding design, which did not pose an issue for you. If you have any further feedback or need assistance, feel free to reach out. Enjoy your listening sessions and thanks for choosing us!
Gus
- Pros mentioned:Comfort, Weight
love this headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones! so comfortable and very lightweight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShellyM,
Thank you for choosing Sony!
We're excited to hear that you absolutely love your WH-CH720N headphones, and that their comfort and lightweight design stand out for you. Enjoy every listen!
Best regards,
-Fred
- Pros mentioned:Comfort, Weight
Good lightweight headsets for work from home
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headsets from Sony. Multipoint connection is good feature which is missing from big brands like Bose. I liked the comfort level these headset provide. It is the lightest headset I have ever used from Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PramodR, Fabulous! We're thrilled to hear that you find your WH-CH720N lightweight and comfortable, making it perfect for your work-from-home setup. It's great to know that you appreciate the multipoint connection feature, especially since it's something you noticed is missing from other big brands. We're committed to providing high-quality, user-friendly products, and your feedback reaffirms that we're on the right track. Enjoy your listening experience and thanks for choosing Sony! - Romeo
- Pros mentioned:Comfort, Sound quality
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are good; it has great sound quality with both Bluetooth and the included cable, and it is comfortable to wear as well.
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Great for the price.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wears really well and works pretty good at keeping noise out. Lasts for a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anabelle, Thanks for the positive feedback. We're glad you are happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life
Sony WHCH720N Headphones Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my fiancé since I loved my own so much, and he loves them too! They're great for everyday use and are especially helpful on planes when using the headphones to watch movies. Awesome battery life as well!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RachelC,
We are immensely pleased to hear that you loved your own pair so much that you shared the experience with your fiancé, and that he is enjoying them just as much!
The WH-CH720N is indeed an ideal travel companion, especially for long flights, thanks to our Integrated Processor V1. This technology provides high-performance noise cancellation that effectively filters out engine drone and cabin hum, allowing you to stay fully immersed in your movies or music. To ensure the entertainment doesn't stop mid-flight, these headphones feature an extra-long battery life of up to 35 hours with noise canceling on. Plus, their incredibly lightweight and ergonomic design means they stay comfortable even through the longest travel days and everyday use.
We really appreciate you choosing Sony!
Best regards,
Dominick
- Pros mentioned:Battery life, Sound quality
excellent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good, good sound quality and very long-lasting battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseD,
We are immensely pleased to hear you think the WH-CH720N is great and that you're enjoying the sound quality! We specifically designed these headphones for long listening sessions with up to 35 hours of battery life and Digital Sound Enhancement Engine (DSEE) to deliver high-quality audio.
Thanks for making Sony part of your listening experience!
Best regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Really great headpjonws
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Overall, the noise canceling was really amazing and battery life too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Penacolada,
Thank you for the fantastic 5-star review! We're thrilled to hear that you are so impressed with the noise-canceling and battery life of your WH-CH720N headphones.
Your feedback perfectly highlights what we believe makes this product a standout. The WH-CH720N features our Integrated Processor V1, which, combined with the Dual Noise Sensor technology, provides advanced noise cancellation so you can immerse yourself in your music. We designed these headphones for all-day listening, and we're glad to know they're meeting your needs.
Thanks for choosing Sony, have a great day!
DiegoV
- Pros mentioned:Comfort, Sound quality
Work as advertised
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work as described! Very comfortable and sound cancelling when listening to music or show
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Pleasently Suprised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great casual use headphones! Clear audio, crazy battery life & the companion adds a lot of features. The noise cancelling could be better, don't expect this feature to be perfect!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DamonG, thank you for taking the time to share your thoughts on the WH-CH720N headphones! It brings us great joy to hear that you appreciate the clear audio and impressive battery life. We're also glad you find the companion app helpful in enhancing your listening experience.
We understand your feedback regarding the noise cancelling feature. We continually strive to improve our products based on valuable insights like yours. We recommend ensuring that the headphones fit snugly over your ears for optimal performance. Additionally, using the ambient sound control feature on the Sony | Sound Connect app, can help tailor your experience to your surroundings.
Thank you for choosing Sony and for your feedback!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Great sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My teens love these headphones! I bought two of them. You can use them with a cord or Bluetooth. Sound quality is great! They fit over the ears nicely and are very comfortable. They also have the noise cancellation option. This helps when they’re playing games or listening to their music. I’d recommend these headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TamO, We are thrilled to hear that your teens love their new Sony WHCH720N wireless noise canceling headphones. You chose the best for them. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Nice sound!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling excellent, with great sound and good bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JS808,
We are honored to hear that you are enjoying the excellent noise cancellation, great sound, and powerful bass of your WH-CH720N. Striking that perfect balance between immersive quiet and punchy audio performance is exactly what we aimed for with this model.
Since you appreciate premium sound and top-tier isolation, you might love exploring our latest flagship model, the WH-1000XM6. It takes your listening experience to a completely different level with studio-quality clarity precision-tuned by mastering engineers, a fully foldable design, and our most advanced noise-canceling processor yet.
Thank you for choosing Sony to accompany you on your audio journey.
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
A Good Product At a Good Price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony Wireless Noise Canceling Headphones work very well and are very comfortable to wear. Unlike the ones that you wear in your ears, all surrounding sound is completely "blocked out". So all you hear is what is playing in your Sony Headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Harmonicat, Thanks for the positive feedback. We're glad you like your new headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Sony Sound!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound sound quality! Noise canceling works great. Comfortable fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HTwsa,
Thanks for these fantastic five stars!
We're incredibly pleased to hear you're enjoying your new WH-CH720N headphones' high-quality sound and effective noise cancellation, all while being comfortable for long listening sessions.
We appreciate you choosing Sony.
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Sound quality
Solid headphones and great sound
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling really works, my teen doesn't hear a word I say lol
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SpcMma,
We couldn't be happier to hear that the noise-canceling feature is doing its job so perfectly, even if it means you might have to wave your hands to get your teen's attention! Striking that perfect balance of peace and quiet at home is exactly what we aim for with our audio technology.
Since they are clearly a fan of tuning out the background noise, you might want to keep an eye on our premium Sony WH-1000XM6 headphones down the road. While the WHCH720N offers fantastic everyday isolation, the XM6 takes it to an entirely new level with industry-leading, dual-processor noise cancellation and smarter adaptive audio. It is the ultimate upgrade for whenever they are ready for a studio-quality sound experience.
Thank you for bringing Sony into your home entertainment and family life!
Regards,
Dominick