Customer Ratings & Reviews

Hi SpcMma,

We couldn't be happier to hear that the noise-canceling feature is doing its job so perfectly, even if it means you might have to wave your hands to get your teen's attention! Striking that perfect balance of peace and quiet at home is exactly what we aim for with our audio technology.

Since they are clearly a fan of tuning out the background noise, you might want to keep an eye on our premium Sony WH-1000XM6 headphones down the road. While the WHCH720N offers fantastic everyday isolation, the XM6 takes it to an entirely new level with industry-leading, dual-processor noise cancellation and smarter adaptive audio. It is the ultimate upgrade for whenever they are ready for a studio-quality sound experience.

Thank you for bringing Sony into your home entertainment and family life!

Regards,
Dominick

Hi DebbieS,

Thank you for the great positive feedback! It's a true pleasure to hear you're enjoying the simple functionality and clear performance of the WH-CH720N. We designed them to connect easily and be super clear, so we are delighted to know we hit the mark for you!

Thanks for trusting Sony.

Regards,
Dominick

Hi Vnczav,

We're so glad to hear that you enjoyed the noise cancelling and comfort of your Sony WHCH720N headphones—and thank you for awarding them 5 stars! It's fantastic to know they deliver the quiet and ease you’re looking for. We also appreciate your feedback about wishing they came with a case, as it has been taken in consideration for the most recent models!

Thank you for choosing Sony—hope today is fantastic!
DiegoV.

Thank you for the fantastic review, Bmac!

We’re thrilled to hear that the WH-CH720N made your flight so much better! It’s great to know the noise canceling and sound quality hit the mark for both movies and music during your travels.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Thank you for your excellent review, DerekR!

We are very happy to hear that your WH-CH720N headphones are performing so well for you! It's fantastic to know that you are getting great noise cancellation—a feature powered by our Integrated Processor V1—allowing you to fully immerse yourself in your music.

Equally important is your satisfaction with the great sound and great battery life. We designed these headphones for all-day comfort and listening, offering up to 35 hours of power with noise cancellation on, so your feedback is a wonderful confirmation of that effort!

Thank you again for choosing Sony for your daily listening needs.

Best regards, Gus, Sony Social Media Team

Hi ARMANM,

It brings us great joy to hear how helpful the WH-CH720N headphones were in blocking out the bustling noise of dorm life and keeping you focused during your first term of college. We are also incredibly glad that you had repair insurance to handle that unexpected setback without a hitch.

Since you rely on excellent noise cancellation for studying and relaxation, you might want to keep an eye on our flagship WH-1000XM6 model down the line. It features an incredibly durable, redesigned foldable frame alongside our advanced QN3 processor and 12 built-in microphones. This setup elevates the quiet to an entirely new level, creating an absolute oasis of silence no matter how loud your roommates or hallways get.

Thank you for trusting Sony to get you through your college semester, and we wish you the absolute best in your studies!

Regards,
Dominick

Thank you for the awesome review, Anchoragebestby!

We are so excited to hear that your first pair of Sony headphones is a hit! It’s great to know that you're loving the sound quality and that the noise canceling is doing its job. We always love welcoming new members to the Sony family!

Enjoy the music and thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi satz,
Thank you for the 5-star rating! We're delighted to hear you are enjoying the comfortable fit, lightweight design, Noise canceling and Ambient sound mode of your new Sony headphones. We're sorry if you are experiencing connection issues with the unit. Allow us to help make this a better experience.

Make sure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements. If you are unable to make a Bluetooth connection, please try some solutions below:
Check that the headset is turned on.
Check that the Bluetooth device is turned on and the Bluetooth function is on.
If the headset automatically connects to the last connected Bluetooth device, you may fail to connect the headset to other devices via Bluetooth connection. If this is the case, operate the last connected Bluetooth device and disconnect the Bluetooth connection.
Check if the Bluetooth device is in sleep mode. If the device is in sleep mode, cancel the sleep mode.
Check if the Bluetooth connection has been terminated. If terminated, make the Bluetooth connection again.
If the pairing information for the headset has been deleted on the Bluetooth device, pair the headset with the device again.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
For reference: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777004.html

Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris

Hi KerryW,

Thanks for sharing your positive experience with the WH-CH720N headphones! We're thrilled to hear you love their comfortable design, the top-tier noise cancellation technology and long-lasting battery life.

We appreciate you choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi KMLV, Awesome! We're pleased to hear you like the great sound quality and comfortable fit of your Sony WHCH720N. We appreciate your feedback that the headphones is not too compact, but it features a slimmer and lightweight headband for portability.
Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam

Hi Valerie, That's great to hear! We're glad you find these headphones helpful in your studies. Enjoy and thanks for choosing Sony. -Craig

Hi WORKOUTNOW,

Thanks so much for the feedback!

We're thrilled to hear you're enjoying your WH-CH720N headphones. It's great to know that the noise canceling works so well for you, especially when you need to focus at the gym. We designed them to be comfortable for long listening sessions, so we're glad they're a good fit for your workouts.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi Riquien,

Thank you for the purchase! We're glad to hear that you like the sound quality of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

-David

Hi Jonathan,

We're absolutely thrilled to know that your son loves the WH-CH720N headphones and finds them so comfortable. We're proud to create products that deliver great sound while being comfortable enough for hours of listening. We hope he continues to enjoy them for a long time!

Thank you for trusting Sony.

Regards,
Dominick

Hi BasedGodPanda,

Thank you for choosing Sony!

It makes us really happy to hear that the WHCH720N offers exceptional comfort along with great quality audio at an excellent value. We appreciate you taking the time to share your positive experience with us.

Best regards,
-Fred

Hi Wager,

We're so glad to hear that! Thank you for giving us 5 stars and sharing your experience—We hope you’re enjoying both the easy connectivity and the comfortable, lightweight design that makes the WH-CH720N a great choice for everyday listening.

Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.

Awesome, Selena! We're glad your dad loves his new headphones. Enjoy and thanks for choosing Sony. -Craig