Customer Ratings & Reviews

Hi, Srinu,

Thanks for the review and the 5-stars rating! We are pleased to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at all! Do not forget to download the Sony Sound Connect app to enhance the experience.

Thanks for choosing Sony, have an amazing day!
-DiegoV

Thank you for the review, Chri!

We’re so glad to hear your WH-CH720N is the perfect companion for those long-distance flights! It's great to know you're enjoying the noise canceling and finding them comfortable for the long haul.

Safe travels and thanks for choosing Sony!

Best regards,
Gus, Sony Social Media Team

Hi GiniS,

We are immensely pleased to hear that you are very satisfied with the sound quality of your new headphones! It is great to know that the audio performance is a perfect fit for your listening style. We appreciate your feedback regarding the initial setup process; while we aim for a seamless start, we are glad you found the resources you needed to get connected. These headphones are designed to provide a premium experience with the Integrated Processor V1 and a lightweight, comfortable design that is perfect for all-day wear.

Thank you for trusting Sony.

Regards,
Dominick

Hi Mkboe, We're very grateful for this positive feedback! We're really happy to hear you're very satisfied with the excellent audio and noise cancellation of these headphones. Good to know you point out the amazing battery life that is also noteworthy. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase and for choosing Sony! -Jess

Thank you for the fantastic review, Ojoj!

We are so happy to hear that your son is loving his new WH-CH720N headphones. It’s wonderful to know that the sound quality and noise-canceling features are providing him with a great listening experience.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi StephenR, we are thrilled to hear your feedback about the WH-CH720N headphones. It's wonderful to know that you appreciate their great sound quality and comfortable design. We understand that finding the right controls can be challenging in bright lighting and we truly value your insight.

The WH-CH720N features advanced noise cancellation, allowing you to enjoy your music without distractions and offers long battery life for uninterrupted listening.

Thanks for considering Sony products and for sharing your thoughts with us!
Best regards,
Estefany

Hi AshleyP,

It is most rewarding to hear that you are finding the comfort and volume of your WH-CH720N so enjoyable for your daily listening. For those particularly lively family gatherings where you need a more isolated sanctuary, you might be interested in our WH-1000XM6; it features our most advanced industry-leading noise cancellation technology designed to silence even the most hectic environments.

We really appreciate you being part of the Sony family.

Regards,
Dominick

Hello MICHAELO,

Thank you for choosing Sony!

We're really happy to hear that you love the quality and comfort of your WH-CH720N headphones! It's great to know they are a fantastic alternative for you. Thank you for sharing your positive feedback.

Best regards,
-Fred

Hi Nigel6,

We couldn't be happier to hear that you are enjoying the excellent sound quality and seamless Bluetooth performance of your WH-CH720N. It’s a fantastic choice for anyone who values high-fidelity audio on the go!

If you ever find yourself looking for an even deeper level of immersion, you might be interested in the recently released WH-1000XM6. While the CH720N offers great performance, the XM6 takes things a step further with our most advanced noise-canceling technology and industry-leading AI-driven sound optimization for an even more refined listening experience.

Thank you for choosing Sony for your personal audio journey.

Regards,
Dominick

Hi JUANG,

We feel privileged to know that you had such a positive experience with both the quality of your WH-CH720N and the service you received! We take great pride in delivering high-quality audio products that stand out, and it’s wonderful to see that recognized.

As you continue to enjoy the Sony sound signature, you may eventually want to explore the pinnacle of our headphone lineup: the new WH-1000XM6. While your current pair offers fantastic performance, the XM6 introduces our next-generation noise-canceling processors and unparalleled comfort, making it the perfect upgrade for those who want the absolute best in industry-leading technology.

Thank you for trusting Sony for your audio needs.

Regards,
Dominick

Hi, IsraelI,

Thanks for the review and the 5-stars rating! We are honored to hear how much you are loving your Sony Headphones and the amazing Sound quality it delivers! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at al!

Thanks for choosing Sony, have a nice day!
-DiegoV

Hi KathleenL,

We are truly heartened to learn that your WH-CH720N headphones are providing the perfect escape! It is wonderful to know that the crisp, clear sound quality and noise cancellation are helping you enjoy your own audio even with the TV on nearby. That lovely pink color certainly does add a touch of style to your listening experience.

Thank you for trusting Sony!

Best regards,
Dominick

Hello Sawyer,
What a great deal! We're glad that you are happy with the noise canceling performance, sound quality and long battery life of your new Sony WHCH720N. Featuring Dual Noise Sensor technology, the WHCH720N allows you to fully immerse yourself in music without any distractions. This headphone lets you enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Marco

Hi Kdb23,

Thank you for choosing Sony!

It's truly wonderful to hear that the WHCH720N headphones are lightweight, providing comfort for your everyday use, and that their sound quality is amazing. Your positive feedback about these features inspires us to keep designing products that enhance your daily listening experience.

Best regards,
-Fred

Hello DeloresH,

Thanks for choosing Sony!

It’s fantastic to know that you love your WHCH720N headphones! Hearing that you enjoy the clear sound and find them soft and comfortable truly motivates us. Thank you for sharing your experience—we hope your headset continues to bring you great listening moments every day.

Best regards,
-Fred

Hi Lwoodr000,

We’re happy to hear that you love your headphones and are enjoying the great sound! If you experience any further connection quirks, please ensure your firmware is updated via the Sony | Headphones Connect app to maintain a stable Bluetooth connection.

Thanks for choosing Sony.

Best regards,

Eliab

Thank you for the fantastic review, EllenC!

We are so happy to hear that you’re loving the amazing sound quality of your new WH-CH720N! It’s also great to know that your phone calls are coming through crystal clear. We specifically designed these with Precise Voice Pickup technology to ensure you're heard loud and clear, even in noisy spots.

Thank you for choosing Sony and for sharing your experience!

Best regards,

Gus, Sony Social Media Team

Hello user903650, thank you for the five-stars! We couldn't be happier to hear you're loving the WHCH720N comfortable design and outstanding sound quality! Thank you so much for choosing Sony. Best regards, -Jenn.