Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Solid headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, solid bass and noise canceling. Would recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Aaron!
We are so pleased to hear that you are enjoying the solid bass and noise canceling on your WH-CH720N headphones. It is great to know that you would recommend them to others!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Fit
Dor a young lady
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These fit perfect and look great. My daughter enjoys these over ear pods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MelanieS,
Thank you for choosing Sony!
We’re elated to hear that these WHCH720N headphones fit perfectly and look great. It’s wonderful to know your daughter enjoys using them. We sincerely appreciate you sharing your positive experience and hope they continue to bring enjoyment.
Best regards,
-Fred
- Pros mentioned:Comfort
Good headset if the right price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Surprisingly a very good headset! It is light and comfy, if you can get it for less than 90$ then it is a great deal.
I would recommend this to a friend - Pros mentioned:Sound quality
recommend!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Amazing headphones!! they very much work great when noise cancellation is on! very much recommend (:
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YamiletM,
We truly appreciate you taking the time to share your five-star experience with the WH-CH720N. We are so thrilled to know the noise cancellation is performing powerfully for your listening needs.
Thank you for choosing Sony and for your strong recommendation!
Regards,
Dominick
- Pros mentioned:Sound quality
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They're excellent. A good size, great sound, impeccable audio, a great value, excellent service from Best Buy, perfect delivery without any problems. 100% recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JesusO,
Thank you for choosing Sony!
It brings us great joy to hear that the WHCH720N headphones impressed you with their great sound, perfect size, and excellent value, along with the outstanding service and smooth delivery from Best Buy. Thank you for your 100% recommendation!
Best regards,
-Fred
- Pros mentioned:Comfort
Headphone review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my Grandson for Christmas and he moved them!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, TinaL!
We are so happy to hear that your grandson loved his new WH-CH720N headphones! It’s wonderful to know that they were a hit for Christmas. Knowing that we could play a part in such a special holiday gift for him truly makes our day.
Thank you for choosing Sony for your grandson and for taking the time to share your feedback!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Better than in the ear Anyday!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise cancelling! Sony does it again without breaking the bank. Phone calls are clear and easily understood. The switch back to my jams is seamless. I switched back to over the ear headphones and do not regret it. Sony, the old school best!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Bestbuyfan,
Thanks for the review and the 5-stars rating! We are honored to hear how much you are loving your Sony Headphones and the amazing Sound quality it delivers! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at al!
Thanks for choosing Sony, have a nice day!
-DiegoV
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, reliable and excellent sound, no problems at all
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Ivan!
We’re so glad to hear that your WH-CH720N headphones have been reliable and delivering excellent sound. It’s great to know you're having a seamless experience. Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Loved it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this headphones for 2 years now, I really loved it and had a great quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KayC,
It is wonderful to hear that your WH-CH720N headphones have served you so well over the last two years. We take great pride in the durability and lasting quality of our products, and we're thrilled they are still providing an excellent listening experience for you.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Amazing headphones!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm actually upset with myself that I didn't invest in these sooner, I've never tried noise cancelling headphones before and honestly the price was a bit much. But I was gifted some Best Buy gift cards for Christmas so i figured why not? These things are ridiculous, I put it to the ultimate test just last night, listening to some music in my living surrounded by my 6 children and i heard absolutely nothing but the music. The bass is awesome, the backgrounds are crisp yet subtle. And it links up to my Sony NW-A45 automatically, I love it!! I think I'll get a second set to leave at my job, if youre looking for a good set of noise cancelling headphones that won't break the bank this is for you!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi darrjon, it is nice to know that you love our WHCH720N! Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Comfort
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a wonderful purchase. I had doubts about Bluetooth headphones with not holding a long battery life charge and comfortability around the ears. I am very impressed with this purchase and recommend it to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShondellK, That's awesome! We are thrilled to hear that you are very impressed with your new Sony WHCH720N wireless noise canceling headphones. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound! The noise canceling feature is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaritzaS,
We are thrilled to hear that you are enjoying the excellent sound quality and amazing noise canceling of your WHCH720N headphones! We designed them to provide a truly immersive listening experience by blocking out the world around you, and we’re glad they are meeting your expectations.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
Great value for money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value for money. Battery lasts long and has decent sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JallowA, we're glad you like the battery and sound quality of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Wireless Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son loved these for school projects. He can use these and not be disturbed
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JolynJ,
We couldn’t be happier to hear that these headphones are helping your son stay focused on his school projects. It is wonderful to know that the noise-canceling technology is providing him with the quiet environment he needs to work without any disturbances.
Thank you for making Sony part of your family’s learning journey.
Regards,
Dominick
- Pros mentioned:Sound quality
High quality headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter really likes these. We replaced on older set of Sony's that finally broke after 4-5 years of constant use. She claims the noise cancelling works really well (convenient when she doesn't want to listen to us....)
I would recommend this to a friendBrand response from SonyListens
Posted .Hello IBuyCanon,
Thanks for sharing your daughter's positive experience with her new WH-CH720N headphones! We're delighted to hear she's enjoying them, and it's fantastic that they're a great replacement for her previous, well-loved Sony set.
It's especially great to know she's finding the noise canceling effective—we designed it to create a truly immersive listening experience, and it sounds like it's doing its job perfectly.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Sound quality
As advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very nice headphones. The noise cancelling works great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Clarkie,
Thank you for choosing Sony!
We're excited to hear that you find the WHCH720N headphones very nice and that the noise cancelling feature works great. It’s wonderful to know they are enhancing your listening experience.
Best regards,
-Fred
Nice, could be better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros Lightweight, decent sound, moderately comfortable, decent plastic construction Cons Horrible sound when in wired headphone mode-no power, super short battery life and experienced Bluetooth pairing issues
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CesarA,
Thanks for the review and for sharing your thoughts with us!
It’s awesome to hear that you’re enjoying the lightweight feel and sound quality of your WH-CH720N headphones.
At the same time, we're really sorry the battery and Bluetooth aren't working well, and that the wired sound was disappointing. This isn't the quality we want for you.
Please reach out to our support team so we can look into this and help get everything working perfectly for you: https://www.sony.net/support-contact
Thanks for considering Sony and sharing your feedback.
Warm regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Quality and comfort!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is great, but most importantly they are extremely comfortable! Highly recommend!
I would recommend this to a friend - Pros mentioned:Sound quality
Satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound value for the price level. Better than the other popular competitors. I have owned over a dozen various Sony headphones over the years and the quality and build has always been solid and reliable.
I would recommend this to a friendBrand response from SonyListens
Posted .We are beyond pleased to hear that you love the WH-CH720N headphones, Mooda! It's fantastic to know that you find them to be a great value and that they outperform other popular brands you've tried. We designed these headphones to provide a premium listening experience with features like our Integrated Processor V1 chip and Dual Noise Sensor technology, all at a competitive price. It is most rewarding to hear that your experience with the WH-CH720N continues your long history of satisfaction with our products. Thank you for your continued loyalty as a Sony customer, and for sharing your wonderful feedback! We hope you continue to enjoy all your listening experiences. Best regards, Gus Sony Social Media Team
- Pros mentioned:Sound quality, Weight
Great for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are super light weight and sound great for the price.
I would recommend this to a friend