Customer Ratings & Reviews

Hi Kman,
Amazing! What a great deal you got there. We are thrilled to hear that your daughter loved her Sony WHCH720N. Our WHCH720N can compete with other brands when it comes to sound quality and features but in a cheaper price. The WHCH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Marco

Hi BrennanK!
Thank you so much for sharing your thoughts on the WH-CH720N. We’re really glad to hear that you’re enjoying the lightweight fit and how quickly they connect to your devices.

We are very sorry to hear that your charging cable was missing from the box. That is definitely frustrating and we appreciate you being so understanding about it since you already have spares on hand. However, if you change your mind and would like help getting that cable replaced, please don't hesitate to reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony products and for letting us know about this.
Warm regards,
Estefany

Hi AngelA,
This is definitely a great Christmas present for your brother! We're happy to hear that he loves his WH-CH720N headphones. Nice to know it perfectly suits his needs and expectations. Thank you for purchasing Sony! - Kris

Hi ShalinB,

We are delighted to hear that you are enjoying your WH-CH720N headphones! It is wonderful to know that you are so satisfied with your purchase and that you would recommend them to others.

Thank you for choosing Sony.

Best regards,
Dominick

Hello SerapionT,

Thank you for choosing Sony!

We're honored to hear that you appreciate the sound quality and ease of connection with the WHCH720N headphones. Your recommendation means a lot to us, and we’re glad they have made a positive impact on your listening experience.

Best regards,
-Fred

Thank you for the fantastic review, BharatV!

We’re glad to hear you’re enjoying the clear sound of your WH-CH720N and that you'd recommend them to others!

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

We are beyond pleased to hear that you love the WH-CH720N headphones, Mooda! It's fantastic to know that you find them to be a great value and that they outperform other popular brands you've tried. We designed these headphones to provide a premium listening experience with features like our Integrated Processor V1 chip and Dual Noise Sensor technology, all at a competitive price. It is most rewarding to hear that your experience with the WH-CH720N continues your long history of satisfaction with our products. Thank you for your continued loyalty as a Sony customer, and for sharing your wonderful feedback! We hope you continue to enjoy all your listening experiences. Best regards, Gus Sony Social Media Team

Hi CassandraK!
We really appreciate you taking the time to leave a review. It is fantastic to know that you are having such a great experience with your new WH-CH720N headphones.

Thanks for choosing Sony!
Warm regards,
Estefany

Hi Eduvale,
Thank you for your time writing this review. It's nice to hear that you like your WHCH720N headphones. We appreciate and taken note of your feedback with regard the noise cancellation.

If the effect of noise canceling is not sufficient, please check the following:
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.

You may find this article link helpful with steps if the Noise Canceling effect is weak:
https://www.sony.com/electronics/support/articles/00267838?utm_source=glean

Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We appreciate you and thanks again for purchasing Sony! - Kris

Hi EdwinR,

We are beyond pleased to hear that you consider the Sony WHCH720N a good product and that you really like how comfortable and functional they are. We put a lot of focus on lightweight design and ease of use, so your feedback is very encouraging!

Thank you for choosing Sony. Enjoy your listening!

Regards,
Dominick

Hello Felix,

Thank you for choosing Sony!

We're excited to hear that the WHCH720N headphones are a great fit for your everyday use. It’s rewarding to know they bring convenience and quality to your daily routine.

Best regards,
-Fred

Hi DiegoC,

That is excellent feedback! We are thrilled to hear that you are so impressed with the WH-CH720N headphones you decided to purchase two more sets. The combination of our Integrated Processor V1 for great noise cancellation, clear sound quality, and the incredibly lightweight design really makes them stand out, and we are delighted they are your new go-to.

Thanks for choosing Sony.

Best regards, Eliab

Hello EllenJ,

Thank you for choosing Sony!

We’re excited to hear that the WHCH720N headphones offer great clarity and a comfortable fit for your grandsons. It’s wonderful to know they’re enjoying the experience.

Best regards,
-Fred