Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the excellent sound quality, comfort, and long battery life of the product. They also appreciate its lightweight design, good fit, and reliable connectivity. However, some customers note that it is not very compact for traveling and have minor concerns regarding the bass and volume levels.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it highly recommend! Love the color as well!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MonicaT,
Thank you for choosing Sony!
We're excited to hear that you love your WH-CH720N headphones and the color choice! It is wonderful to know that you highly recommend them to others. To enhance your listening experience even more in the future, we suggest exploring our WH-1000XM4 for industry-leading noise cancellation or the WH-ULT900N if you enjoy powerful, deep bass. You can view our latest lineup here: https://electronics.sony.com/audio/headphones/c/all-headphones. We are grateful for your support and hope these headphones continue to bring a splash of color and great sound to your daily routine.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Nice affordable headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are comfortable and sound great!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Texhnog72,
We are very glad to hear that our WH-CH720N headphones are comfortable and sound great! We designed them with comfort in mind, making them lightweight and with soft ear pads, so you can enjoy your music for longer.
We truly appreciate you sharing your positive experience with us!
Thanks for choosing Sony!
Best regards,
Stephanie
- Pros mentioned:Sound quality
Great Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I originally bought them for my boyfriend early this year and he loved them! We took a trip to Mexico and he lost them on the plane :( He was super bummed because they were his favorite headphones. I rebought them and he was so excited to have them back! The noise cancellation and sound control app (for vocals and instruments) is a plus since he is constantly surrounded by loud noise at work. If you want to purchase good quality headphones without breaking the bank, I would definitely recommend them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VeronicaG, Thanks for the 5-star rating! Loosing your essentials on a trip could be very upsetting, and we're happy to hear that you bought another pair. We truly appreciate your feedback regarding the noise canceling feature and the quality of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
Quality and comfort!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is great, but most importantly they are extremely comfortable! Highly recommend!
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Perfect for blocking out Noise
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for Mom in rehab, she was complaining about her roommate making too much noise. These block out the noise and when plugged into the TV, you only hear the program you're watching. They are also comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaryN, You've made an excellent choice! We're very pleased to hear you like the comfortable fit and great noise cancellation of the Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Sonny-WHCH720N Wireless Noise Canceling Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of Headphones! I was surprised by the bass output. Connecting with the phone and using hands free talk is wonderful. Light and comfortable. The noise cancelation is also good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JerryR, we're glad you like our product. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Weight
Lightweight and nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight, not *too* expensive, help me to focus at work. I wear these constantly and have even connected them to my TV via Bluetooth. Decent battery and relatively quick charge. I recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kimm, we're glad you like our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for your recommendation and for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Very good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, i bought for my daughter as a gift and she love it, good quality, great sound easy to pair with you phone in love! Battery magnique.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Buyer, fantastic! You've certainly made a great choice! We're truly happy to learn that you find our WHCH720N perfect as a gift for your daughter. Also, we 're thrilled that she loves its superb features & performance. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Battery life, Sound quality
Highly recommended
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony always make great products, these truly last all day with just one charge and they sound amazing
I would recommend this to a friendBrand response from SonyListens
Posted .You made the right choice, Cjayy! We're glad you are enjoying your Sony wireless headphones. Thanks for choosing Sony. -Craig
Satisfactory
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like the color and fit, quite comfy. It's great for listening to media, but not for talking on the phone. People can't hear me clearly, it's muffled. Also, it doesn't seem to keep a charge very long. I really only Wear them when I'm at the gym for about 60-90 minutes and the always need charging afterwards. I'm not disappointed at all because the comfort fit is hard to come by, I had some beats that were not comfortable at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user258072!
Thank you for sharing your feedback on the Sony WH-CH720N headphones. We're glad to hear that you appreciate their color, fit, and comfort.
At the same time, we apologize for the issues you've experienced with the microphone quality and battery life. To enhance your experience, we recommend the following steps:
-If you're using a video calling application, open its settings and verify that the speaker and microphone are set to "Headset (WH-CH720N Hands-Free)."
-To extend battery life, consider disabling the following features that may consume extra power: Equalizer, DSEE Extreme, DSEE HX, DSEE, and Speak-to-Chat.
Find additional steps at the following links: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777007.html
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783397.html
If you continue to have any issues, please reach out to Sony Support using the contact information below.
https://www.sony.net/support-contact
Thanks for choosing Sony and bringing these issues to our attention.
Warm regards,
Estefany
- Pros mentioned:Battery life, Sound quality
So happy!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving my headphones!!! Great sound and long lasting battery.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
My sony headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and very comfortable. I have really enjoyed them .
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MartinM,
Thank you for choosing Sony!
It's wonderful to hear that you're enjoying the great sound quality and comfort of your Sony WHCH720N. Your feedback is greatly appreciated and we are thrilled to know that your experience with the product has been positive. Enjoy your listening experience!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Like these headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice headphones. Comfortable with excellent sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Costanza, we are thrilled to hear that you like the Sony - WHCH720N headphones! They have a super comfortable and lightweight design, making this model our lightest wireless noise-cancelling headband ever. We hope you continue enjoying the comfort and great sound they produce, thank you for choosing Sony. Regards, -Dominick
- Pros mentioned:Comfort, Sound quality
Best Headphones for the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling headphones needed for long drives to focus on school subjects. Comfortable and lightweight. Good choice for a reasonable price with above average sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DB902, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Fit
Sony Comfort has improved over the years
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second set of Sony earphones over many years. They have a comfortable fit on the head without being loose. I take naps some days listening to cool music and forget they are on my head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Suzi, Thank you for sharing your thoughts and experience using your WH-CH720N! We're glad to hear that you are comfortable using your new WH-CH720N headphones and you appreciate the noise canceling feature and sound of it. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thanks for leaving us such a wonderful review! Our team will definitely be happy to read what you wrote. Thank you for trusting Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones were exactly what I was looking for. Extremely comfortable over-the-ear fitting, easy controls, and fantastic sounds quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CorrieB,
Awesome! We're glad to hear that your WHCH720N headphones perfectly suits your needs and expectations. Nice to know that you are enjoying the fantastic sound quality, comfortable fit and easy controls of the unit. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
The Best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Best. Excellent. Great Sound. They're excellent. A good size, great sound, impeccable audio, a great value, excellent service from Best Buy, perfect delivery without any problems. 100% recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JesusO,
Thank you for choosing Sony!
We're excited to hear that your WH-CH720N headphones are the best, offering impeccable audio and great sound! We're also glad you found them to be a good size and a great value, and that your experience with Best Buy's service and perfect delivery was so positive. Thank you for your 100% recommendation!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Sony whch720n
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good so far. Haven’t had a chance to use much. First time using over ear, happy with on ear in past. Will hopefully get used to.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Sony headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio for beginner audiophile. Very comfortable and no issues with bluetooth
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonos, We're truly delighted to hear these headphones are a fantastic choice for someone stepping into the world of audiophilia, offering both comfort and reliable Bluetooth connectivity. Appreciate you sharing your amazing experience and for choosing Sony! -Jess
- Pros mentioned:Comfort
clear listening
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great for the gym comfortable on the ears not to bulky
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the great review, KurtW!
We are so glad to hear that your WH-CH720N headphones are the perfect gym companion. It’s wonderful to know that the lightweight, comfortable design is working well for your workouts without feeling too bulky. We appreciate you choosing Sony and sharing your experience!
Best regards, Gus, Sony Social Media Team