Customer Ratings & Reviews

Hi JallowA, we're glad you like the battery and sound quality of our product! Thanks for choosing Sony! ~Earl

Hi mike, We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl

HI MarisolP,

We’re so glad to hear your son loves his new WH-CH720N headphones! It’s a fantastic choice for a birthday gift, as they are Sony’s lightest overhead noise-canceling model, making them comfortable for long hours of use. With up to 35 hours of battery life and the same Integrated Processor V1 found in our flagship models, they are definitely built to provide high-quality sound for a long time to come. Thanks for choosing Sony.


Best regards, Eliab

Hi Vincento,

That's fantastic to hear! We're thrilled your WH-CH720N headphones are giving you such a liberating experience, especially with a 5-star rating. It sounds like you're really appreciating the design that keeps them securely on your head, eliminating the worry of earbuds falling out. We're also glad the noise cancellation is working so well for you, allowing you to answer calls and even have conversations without needing to remove them. That seamless interaction is exactly what we aim for with these headphones.

Thanks for choosing Sony. Enjoy the freedom and clear communication your CH720Ns provide!
DiegoV

Hi Valerie, we're glad she loves her new headphones! Thanks for choosing Sony! ~Earl

Hello SherryH,

Thank you for choosing Sony!

We’re excited to hear that you’re enjoying your late-night movie experience with the WHCH720N and that the sound quality is exceptional. It’s wonderful to know our product is helping create memorable entertainment moments for you.

Best regards,
-Fred

Hi JanB!
We feel privileged to know that you find your WH-CH720N so comfortable and easy to use. It’s great to hear that the button layout and charging process are making your daily listening smooth and simple!

Thanks for selecting Sony!
Warm regards,
Estefany

Hello JuanC,

Thank you for choosing Sony!

We’re elated to hear that you find the WHCH720N headphones comfortable and appreciate the convenience of the app for customizing your music experience. It’s wonderful to know that these features enhance your enjoyment and allow you to tailor your listening just the way you like. Your feedback truly encourages us to continue delivering products that blend comfort with advanced functionality.

Best regards,
-Fred

Hello TerryC, Thanks for sharing your feedback. We are thrilled to know that you like the sound quality and noise canceling feature of your Sony WHCH720N noise canceling headphones. Thank you for trusting Sony! Vincent

Thank you for the wonderful review, RenaeC!

We’re so glad to hear your son is enjoying his Christmas gift! Comfort is a top priority for us, and it’s great to know the WH-CH720N is providing that lightweight, comfortable fit without the tightness he experienced with other brands.

Thank you for choosing Sony for such a special gift!

Best regards,

Gus, Sony Social Media Team

Hi TammaraS, we're glad you and your son like the sound quality of our product. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl

Hi there!
We are really happy to hear that your daughter is liking her Christmas gift! It’s wonderful to know they are a great fit for her workday and that she’s getting so much use out of them at her desk.

The WH-CH720N is designed for all-day wear, featuring a super lightweight frame and soft, oval-shaped earpads that stay comfortable for hours.

Thanks for selecting Sony headphones!
Warm regards,
Estefany

Hi HavannahW,
Thank you for your time writing this review. We're glad to hear you love the lightweight, noise canceling features, and comfortable fit of your WHCH720N headphones. However, we are sorry if you are experiencing connection issues. Allow us to help isolate the problem.

You can use the WHCH720N headphones without connecting them to the Sony Headphone| Connect app. These headphones will still work as regular Bluetooth headphones and use them to listen music, make phone calls, and user other audio features. Please make sure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements. Please try some solutions on this Help Guide link to troubleshoot if you are unable to make a Bluetooth connection: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777004.html

Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks again for purchasing Sony! - Kris

Hello Mo143,

Thank you for choosing Sony!

We're elated to hear that the WHCH720N headphones are delivering the quality you expect and that your daughter is enjoying them so much. It’s rewarding to know our products can stand out even among higher-priced options.

Best regards,
-Fred

Hi SamanthaB


We are delighted to hear you've enjoyed such incredible longevity and performance from your WH-CH720N headphones over the past two years! Your feedback on their everyday reliability truly validates the quality and durability we strive for in our products.

Thanks for choosing Sony.

Best regards, Eliab