Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the excellent sound quality, comfort, and long battery life of the product. They also appreciate its lightweight design, good fit, and reliable connectivity. However, some customers note that it is not very compact for traveling and have minor concerns regarding the bass and volume levels.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Daughter loves them
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is based on my daughter's opinion. She purchased the headphones. She seems to really like it. The battery life is excellent and so is the sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi acdisneyfan, We are glad to hear that your daughter lovers her new Sony WHCH720N wireless noise canceling headphones. You chose the best for her. Thank you for trusting Sony! Vincent
- Pros mentioned:Comfort
Good Purchase!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still working as good as new! Great purchase! Worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LJames!
Thanks for the awesome feedback! It brings us great joy to hear that your WH-CH720N is still performing perfectly! We love knowing that you feel it was a great investment and that they are holding up so well for you.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Better than in the ear Anyday!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise cancelling! Sony does it again without breaking the bank. Phone calls are clear and easily understood. The switch back to my jams is seamless. I switched back to over the ear headphones and do not regret it. Sony, the old school best!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Bestbuyfan,
Thanks for the review and the 5-stars rating! We are honored to hear how much you are loving your Sony Headphones and the amazing Sound quality it delivers! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at al!
Thanks for choosing Sony, have a nice day!
-DiegoV
Great Headphones for the price
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These started out as my wife's go-to exercise/yard word set of headphones, but she loves them so much, they're her main set now!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StephenL!
It brings us great joy to hear that your wife loves her new WH-CH720N headphones so much that they became her main pair for everything!
While these work well, you’ll love the WH-1000XM6, XM5, or WH-ULT900N if you want our top features. They offer a truly premium listening experience.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Check these out!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and great affordability! Would buy again!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, LarissaL!
We are absolutely thrilled to hear that your WH-CH720N headphones are hitting that "sweet spot" of great sound and great affordability for you! It is incredibly rewarding to know that our goal of delivering premium audio technology at an accessible price point is resonating with your experience.
Welcome to the Sony family, and happy listening!
Best regards,
Gus,
Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Incredible headphones at an unbelievable price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible product for an unbelievable price. The noise cscnelling feature, sound, and comforts are wonderful. I researched and tried a lot of other headphones and it wasn't even close.
I would recommend this to a friendBrand response from SonyListens
Posted .Good day EliS,
That's great! We're glad that you like the noise canceling feature, sound quality and comfort of our Sony WHCH720N to your ear. Enjoy listening to your favorite music without the world's noise with the long-lasting noise cancelation performance of WHCH720N. Featuring Dual Noise Sensor technology, the WHCH720N allows you to fully immerse yourself in music without any distractions. This headphone lets you enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you very much for trusting and for choosing Sony! - Marco
Great ear phone
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are comfortable to wear , light weight and have them for my gaming
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ANDREB,
We are beyond pleased to hear that your WH-CH720N headphones are providing the lightweight comfort you need for those long gaming sessions. Keeping things light and comfortable is essential when you are locked into a game, and we are glad they are treating you well.
Since you love using your headphones for gaming, you might want to check out our premium WH-1000XM6 flagship model. They take comfort even further with an asymmetrical, tailored headband and offer ultra-immersive Cinema Mode audio powered by a next-generation processor. It is an incredible upgrade if you ever want to take your gaming audio to the absolute highest level.
Thank you for choosing Sony to power your gaming setup!
Regards,
Dominick
- Pros mentioned:Sound quality
A Major Audio Upgrade with Some Frustrating Quirks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For anyone moving from a basic headset, the sound quality of these Sony WH-CH720N headphones is a significant step up. The audio is clear and immersive, making music and games a joy to listen to. The noise cancellation is also quite effective, especially for the price point. One of the main reasons I chose these headphones was for the ability to use noise cancellation while wired, and it works as advertised, which is a big plus for me when I need to focus at my desk. However, my experience has been hampered by a few significant issues. The biggest disappointment is that the built-in microphone does not work when the headphones are plugged into my PC. According to Sony's official help guide, when using the supplied headphone cable, you must use your phone's microphone for calls. This forces me to rely on my laptop's microphone, which thankfully is decent, but it defeats the purpose of having a headset with an integrated mic. This is a crucial detail that I wish was more clearly advertised. Another issue I've encountered is a persistent static noise when the headphones are plugged into my phone. The static is so loud that it overpowers any audio, making the wired mode on my phone unusable. This problem doesn't occur with my other headsets, so it seems to be specific to these Sony headphones. Furthermore, when using the active noise cancellation in wired mode with my laptop, there is a noticeable clicking sound every few seconds. This clicking is only audible when no audio is playing, but as someone who bought noise-canceling headphones to eliminate distracting noises while reading or working in silence, this is a major drawback. It forces me to either turn off the noise-cancellation feature or endure the distracting clicking. In conclusion, while the sound quality and noise cancellation are impressive for the price, the limitations and issues with the wired mode are significant. If you plan to use these headphones primarily via Bluetooth, you will likely be very happy with them. However, if you need a reliable wired headset with a functional microphone and flawless noise cancellation for quiet environments, you may want to consider other options.
No, I would not recommend this to a friend - Pros mentioned:Battery life, Comfort
great buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love these headphones. they’re loud & comfortable. there’s no mic issues, it charges fast & holds charge for a long time. lasts about 3-4 days without charge. i keep them on all day, everyday. 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi trenn, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
Sound and durability
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bough these headphones two years ago and they still are going strong. The sound is good if you love bass
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NANCYM,
Thank you for choosing Sony!
We're honored to hear that your WHCH720N headphones have been a reliable companion for two years and that you enjoy the bass quality. It’s wonderful to know they continue to deliver great sound over time. If you ever want to explore enhanced features or newer models, we recommend checking out the WH-1000XM5 and WH-1000XM6 for an even richer audio experience. You can learn more about these models here: https://electronics.sony.com/
Best regards,
-Fred
- Pros mentioned:Sound quality
Speak no ev
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Instructions way to small, sounds great.Abit of trouble connecting to my computer
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinS,
We’re sorry to hear about the difficulty with the instructions and the computer connection. To pair your headphones, please press and hold the power button for 7 seconds until the indicator flashes blue and red, then select "WH-CH720N" in your computer's Bluetooth settings. You can also access our digital Help Guide with adjustable text sizes here: https://helpguide.sony.net/mdr/2966/v1/en/index.html
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality, Weight
Lightweight and good sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is really good for a budget wireless headphone option! I was impressed and I love the color. They’re not heavy or hurt my head while I wear them so overall I think they’re great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ccast, Thank you for sharing your awesome review of your WH-CH720N! We're glad you're enjoying the sound quality and noise canceling feature of the unit. Good to know you appreciate the lightweight design and blue color too. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase and for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked these headphones because they have good sound quality and decent noise cancellation. The battery life of them are good and for the price these headphones are worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DardeniC, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. It sounds like we hit the mark with the WH-CH720N. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase and offering a fantastic rating on the product! -Jess
- Pros mentioned:Comfort, Sound quality
Impressed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound quality & comfortable. Noise canceling is wonderful for travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TraciS, Thanks for the 5-star rating! We're glad you are happy with your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Sound quality
Great value for price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great for the price. Also nice to just listen to music with normally. I’m a big fan. I am neurodivergent and the noise cancelling can be really calming. Battery also lasts a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AudreyM, We're glad to hear you feel that the WHCH720N is worth its price! We're delighted to hear you're enjoying the superb noise cancellation and long battery life of your new Sony headphones. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Good quality for a low price.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They actually cancel the noise. Good quality for a low price. Was easy to conect to my android phone but wasn't the same for iPhone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnaP,
We're delighted you're enjoying the effective noise canceling and good quality for the price of the WH-CH720N! We apologize for the difficulty connecting to your iPhone. This is sometimes due to iOS settings. Please try this troubleshooting step: On your iPhone, go to Settings, find the Sony | Headphones Connect app, and ensure that Bluetooth access is explicitly turned on. If the issue continues, delete the headphones' pairing information from the iPhone's main Bluetooth settings, and try pairing again by putting the headphones into manual pairing mode (hold the power button for about 5 seconds).
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life
Headphone review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am so happy with my headphones, they work exactly as they should, and their battery life is excellent, which was a deciding factor in purchasing them to begin with. Very pleased!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EileenM,
We're absolutely delighted you are so happy with your WH-CH720N headphones! It's fantastic to know they are performing exactly as you expected, and we're especially glad the excellent battery life was a key factor in your decision.
Thank you for choosing Sony, and enjoy your listening with long-lasting power and reliability!
Best regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Nice product but not for rough user.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice Sound, good battery and connect easily. However, you need to careful while putting in bag as i break my headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LobsangD, thanks for choosing and purchasing our product. We're glad you like the sound quality and battery of the WHCH720N. We're sorry to hear that you have a physical damage issue with your Sony unit.
Sony's warranty policy does not cover physical damage. You have the option to take your headphones to an authorized service center for evaluation to determine the out-of-warranty repair options available.
We would highly recommend you to take your device to an authorized servicer for evaluation to determine the repair options available for physical or cosmetic damage. For more information, please refer to the link below:
https://www.sony.com/electronics/support/articles/00006741?utm_source
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:
https://us.esupport.sony.com/support/s/support-contactlanguage=en_US&category=headphones
~Earl
Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall these head phones are great.. inexpensive but great quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DionneE,
Thank you for choosing Sony!
We're excited to hear that your WHCH720N headphones offer great quality at an affordable price. It's rewarding to know they are delivering a positive listening experience for you. If you ever want to explore more options, our latest WH1000XM5 and WH1000XM6 models offer even more advanced features to enhance your listening experience. You can learn more about them at: https://electronics.sony.com/.
Best regards,
-Fred
- Pros mentioned:Sound quality
Great set of headphones for traveling and Zoom cal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These worked extremely well on flights to cancel noise and allow me to hear the movies. I have hearing aids that don't work well with the Bluetooth devices you can plug in to an airplane. These headphones work extremely well with my hearing aids and, in the event I take oh my hearing aids, I can adjust the volume and hear just fine with these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaffe, That's an impressive review of the Sony WH-CH720N headphones! It's fantastic to hear they're so accommodating for travel, especially with noise cancellation for flights and compatibility with your hearing aids. Good to know they've really enhanced your travel and communication experiences. Thank you for the 5-star rating and for choosing Sony! -Jess