Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Bluetooth headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent value for the money. I use it with another product I bought from Best Buy, an MEE Audio Connect Hub. I live in an apartment and the two products combined allow me to list to the TV at a comfortable volume via Bluetooth without disturbing the neighbor who have a baby.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eddie,
It is wonderful to hear how well the WH-CH720N headphones are working for your apartment living! We are glad that the Bluetooth connectivity and value are providing you with a great listening experience while being mindful of your neighbors.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Great gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound great and are super comfortable. Super nice
I would recommend this to a friend I'm a highschool student
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones has good quality when it comes to music and the beats. For a good price, these are the best ones to get, if your on a budget, or just want something simple but from a known brand. Then get these.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, DakotaB!
We are so glad to hear that the WH-CH720N is hitting all the right notes for you! We designed these headphones specifically to bring that signature Sony sound and quality to a more accessible price point, so it’s rewarding to hear that they are the "best ones to get" for anyone on a budget.
It’s awesome to know the music and beats are coming through clearly for you. Enjoy the simple, high-quality listening experience, and thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones really do the trick! They cancel ambient noise while providing high quality audio — great job, Sony!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DamianS,
Thank you for choosing Sony!
We’re excited to hear that the WHCH720N headphones are effectively canceling ambient noise while delivering high-quality audio. It’s a true pleasure to know that the performance exceeds your expectations. Thank you for your positive feedback!
Best regards,
-Fred
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality. Love the color and the sound. Would recommend and would buy again in the future to add to my headphone collection.
I would recommend this to a friend - Pros mentioned:Sound quality
Sony is a solid headphone brand
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The midrange but less expensive headphones do the job. Sony is right up there with Bose in noise canceling quality. Since the headphones cover the whole ear the sound is outstanding.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
One of the best headphones that sony presents
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great the sound quality is amazing and likewise the battery life what I liked the most was the sound cancellation despite having too much noise around me the sound is heard well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdolfoP, Great! We're glad that you re enjoying the sound quality, battery life, and noise canceling function. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
- Pros mentioned:Sound quality
Great for working out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well with eliminating background noise while at the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, ZachW!
We are delighted to hear that your WH-CH720N headphones are working well for you!
It's fantastic that you are successfully eliminating background noise while at the gym, confirming the effectiveness of our Active Noise Cancellation feature in a demanding environment. We hope this helps you focus entirely on your workout.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Used And Loved Everyday
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My kid uses these everyday. They keep a good charge and has quality sound. The noise cancelling works really well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CCross,
That's great! We're glad to hear that you like the sound quality and noise canceling of the headphones. Thank you for choosing Sony!
-David
A good piece
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves this headset, great sound quality with noise canceling feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Ojoj!
We are so happy to hear that your son is loving his new WH-CH720N headphones. It’s wonderful to know that the sound quality and noise-canceling features are providing him with a great listening experience.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Great sound for a great price!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is really nice for the price, and they're very comfortable over the ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BDK22!
Thank you for your kind words about the WH-CH720N! We are really happy to hear you’re enjoying the great sound quality and comfort.
While these are a solid choice for daily use, you might want to explore models like the WH-1000XM6, WH-1000XM5, or the WH-ULT900N if you're interested in our most advanced features. They are designed to deliver a truly rich and powerful listening experience.
We are so happy to have you as part of the Sony family!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Great headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great! I do legal transcription and I need to catch every single word. They are perfect! Any outside sound is blocked and they are very comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JudyS,
Thank you so much for such a great review! We're happy to hear you are enjoying the great sound, noise canceling features, and comfortable fit with your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Good Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are really great and comfortable. The sound is good too. The only thing I didn’t like was that when I got a phone call, I couldn’t really hear the person.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JurassicPark,
Thank you for your time writing this review! We're glad to hear you like the great sound and comfortable fit of your WHCH720N headphones. However, we're sorry if you are having an issue when using it for phone call. Allow us to help and resolved the problem.
If you can't hear the other person or the call volume is low during calls, please try some solutions below:
• Turn up the volume of the connected device and the volume of the headset if they are too low.
• Check that the left unit and right unit of the headset have been put on properly and are on your ears in the correct orientation. If you are wearing the left unit and the right unit on the incorrect ears, there may be instances during calls where the other person cannot hear you or the call volume is low.
• Operate the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile.
If you are listening to music with the headset, stop playback and press the (call) button to respond to an incoming call.
• Reset the headset.
• Initialize the headset, and pair the headset and the device again.
For reference: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777007.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
- Pros mentioned:Sound quality
Sony w/l headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 pair for a transatlantic flight. Couldn't be happier! Noise canceling made the trip so much nicer! Comes with 1/8 cord to use with onboard screen
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JEFFERYLS!
We are thrilled to hear that the WH-CH720N headphones made your transatlantic flight so much more enjoyable! It's fantastic to know that the noise-canceling feature made such a big difference for you.
We designed these headphones to provide a truly immersive listening experience and it's great that you were able to use the included audio cable to connect directly to the in-flight entertainment.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort
Good value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality with excellent sound proofing. Nice fit for large head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KyleH,
We are pleased to hear that the noise-canceling performance and the fit of the WHCH720N are meeting your needs. It is great to know they are providing a comfortable experience for you.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Fit
Amazing buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very great, love them on my runs and working out! They stay on while running and the battery last very long!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BreanaQ, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Great quality and sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are perfect for what I needed them for absolutely 11 great quality and sound
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Ldogg1080!
We're so pleased to hear that your WH-CH720N headphones are absolutely perfect for your needs, and that you're enjoying the great quality and sound! Getting an "11" out of 10 is wonderful feedback for us.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Sony headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone is light to wear, fits perfectly and the sound is great! It was easy to use with my blue tooth smart tv option.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GreggL!
Thanks for the feedback! We are really happy to hear that your WH-CH720N fits perfectly and was so easy to pair with your smart TV.
While these are a solid choice for daily use, you might want to explore models like the WH-1000XM6, WH-1000XM5 or the WH-ULT900N if you're interested in our most advanced features. They are designed to deliver a truly rich and powerful listening experience.
We appreciate your decision to go with Sony!
Best regards,
Estefany
- Pros mentioned:Comfort
Great headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted me so long i still have them to this day i would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ImJoJo!
Thank you so much for sharing your feedback with us. We are really happy to hear that your WH-CH720N headphones have lasted you so long and that you would recommend them.
These headphones are designed to provide a comfortable fit with long-lasting battery life, along with effective noise cancellation and clear sound quality to keep you connected to your music and calls.
Thank you for putting your trust in Sony!
Warm regards,
Estefany
- Pros mentioned:Sound quality
Excellent headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelling headphones. This is my second pair, I upgraded after several fully satisfied years with a previous Sony headphone.
I would recommend this to a friend