Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Good Quality Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the noise cancelling feature. It really works well. The bluetooth connection does drop ever so often, but re-establishing the pairing on takes a few seconds. The headset is comfortable to wear for an extended period of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SammyW,
Thanks for commenting! We are so happy to know that you like the amazing noise canceling feature and very comfortable fit design of these headphones. We greatly appreciate your input with the Bluetooth connection. The WHCH720N is designed to provide reliable and stable connectivity during various activities. However, certain factors such as distance, signal interference, and the environment can affect the connection. You may find the following article helpful:
The sound is poor or skips when using a Bluetooth connection - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/articles/00097458
Turn down the world's noise with the long-lasting noise cancelation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it.
If there's something we can do to help or you may need an information/technical assistance with our product, please feel free to message us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Fit, Sound quality
A real bass banger
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and fit. Plenty of adjustment room. The controls are convenient and the sound cancellation is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdamP, We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gift for grandson and he loved it!! He wanted one just like he had so was very happy to get it!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CarCar,
Thank you for choosing Sony!
We're elated to hear that your grandson loved the WH-CH720N headphones and that they brought him joy by matching what he already had. It's wonderful to know our products can create such happy moments and continue to be a part of his daily experience. Your thoughtful gift truly means a lot, and we appreciate you sharing this special feedback with us.
Best regards,
-Fred
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are perfect sound good the battery lasts along time highly reccomend to others to purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TrevorG,
Thank you for choosing Sony!
We're honored to hear that you are enjoying the sound quality and long battery life of the WHCH720N headphones. Your recommendation means a lot to us, and we appreciate you sharing your positive experience. For more great options like the WHULT900 and WH1000XM4, please feel free to visit our website at https://electronics.sony.com/ to explore and find what suits you best.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Excellent headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these headphones for my son when he was having trouble wearing traditional ear buds. The sound is great, and they are very comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BonnieK, We are glad that your son has now a pair of excellent headphones. You chose the best for him. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Sounds of clarity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fabulous headphones sounds are clear with no outside interference.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fabulous review, RonaldW!
We are absolutely delighted to hear that you are enjoying the clear sound and the effective outside interference cancellation of your WH-CH720N headphones. Delivering a pure, distraction-free listening experience is exactly what we aimed for with this model.
It's rewarding to know that the sound quality is meeting your expectations and that you are enjoying your new headphones!
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Long battery and great sound .
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life and sound are great for the price. I would buy again.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Great headset for the money.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. Exactly what I wanted. Easy to use. Comfortable and looks good. Sounds good enough too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi djphat2000, Thanks for sharing your feedback. We're glad to hear that you are happy with your purchase. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. They sound really good for the price. Very confortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tony, we're glad you like the sound quality and comfort of our product. Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the most expensive ones but these are Great! Very comfortable, sound great, and keeps other sounds out too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Milkmooover,
Thank you for sharing your honest and positive feedback! We really appreciate that you like the comfortable fit, superb sound, and noise cancellation of your WHCH720N headphones. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Will snap or crack. Terrible build quality.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound but terrible build quality. I recommend avoiding these headphones. I owned these for about 6 months when a crack started along a seam (see pic), so I glued them hoping they would hold. Two weeks later, they snapped and came completely apart from the headband. Utter disappointment because these are otherwise good-sounding headphones. But clearly, they are very cheaply made. Avoid. I used these gently and stored them in a case or hung them on a headphone hook on my desk. Never dropped, sat on, or handled roughly. I own Sony 7506's which I love and have had for years and cost less than these do. Upsetting to see poor build quality at this price point. Support says that cosmetic and physical damage isn't covered by the warranty so I'm stuck with them. I'd recommend you steer clear of these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RobertM, While we're glad you like the great sound quality of these headphones, we regret to hear about the issue you've experienced with your Sony WHCH720N. We take the quality of our products seriously and are sorry to hear about your issue. We encourage you to reach out to our Sony customer support team again, providing details about your concern. Please contact them through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
We're committed to finding a solution and ensuring our customers have a positive experience with our Sony products.
Regards,
Sam
- Pros mentioned:Sound quality
Evan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent pair of head phones - sharp sound quality, efficient noise canceling, ability to use noise cancelling and ambient sound function, good quality during phone calls, fast to charge.
I would recommend this to a friend - Pros mentioned:Sound quality
Good headset for the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son is happy with the headsets . Great sound and Bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Luis39honeboy,
Thank you for choosing Sony!
We couldn't be happier to hear that your son is enjoying the WHCH720N headphones and appreciating the great sound and bass. Knowing that our product brings joy and quality audio to your family means a lot to us. We’re committed to delivering excellent experiences like yours.
Best regards,
-Fred
- Pros mentioned:Comfort
Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's good for hundred dollar headphones fit nice..
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback, John!
We’re glad to hear that you’re enjoying your WH-CH720N and that you find the fit to be nice and comfortable. It’s great to know you’re happy with the value they provide!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Really Good Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to use while working in the yard, cutting grass, etc. They are great. The sound is tip top, very crisp & clear with good bass response.
I would recommend this to a friendBrand response from SonyListens
Posted .HI BrianC,
That's fantastic to hear! We're delighted the WH-CH720N headphones are great for your yard work, providing tip-top, crisp, clear sound with good bass. Enjoy!
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Battery life, Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have great sound quality and battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TurnerS, we're glad you like the sound quality and battery of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sounds up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unit actually exceeded my expectations for the price paid. The sound quality was solid.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LayneS,
Thank you for sharing your experience with the WH-CH720N headphones! We could not be more pleased to hear you found the sound quality to be solid and that you feel you received great value. We engineer these headphones to deliver excellent performance and comfort at an accessible price point, and your feedback lets us know we hit the mark.
Thanks for trusting Sony and enjoy your listening!
Best regards,
Dominick
Sony - WHCH720N Wireless Noise Canceling Headphone
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves it so much this device Sony - WHCH720N Wireless Noise Canceling Headphones - Blue, when she is using it and because of the wireless connectivity she can move around while she is attending online classes and listening to her favorite music.
I would recommend this to a friend- Pros mentioned:Comfort, Sound quality
Best of the best!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are comfortable around ear. Love connecting these to the TV and phone. They sound great and the blue color is nice!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CmaticSounds101,
Wow! Thanks for sharing your review on our WHCH720N. We're glad that you like the comfortability of the headphone, sound quality and how easily you can connect it to your TV and phone. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco
- Pros mentioned:Sound quality
I have 5 of these in my house
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've bought a pair for everyone in my household. We all enjoy these headphones. I'm a bit of an audiophile, and these don't stack up to premium studio gear, but they do give you an isolated experience with quality audio nonetheless. The sound isn't bad, it just doesn't sparkle. I recently had an extended stay in the hospital trauma ward and these headphones blocked out all the people screaming, allowing me a good night's rest. Would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, SumChump! We're glad you really like the headphones. Enjoy and thanks for choosing Sony! -Craig