Customer Ratings & Reviews

Hello JINGYAOW,

Thank you for choosing Sony!

We're elated to hear that your WHCH720N headphones are comfortable, lightweight, and have good battery life. It's wonderful to know they are serving you well. If you ever want to explore more options, our latest WH1000XM5 and WH1000XM6 models offer even more advanced features to enhance your listening experience. You can learn more about them at: https://electronics.sony.com/.

Best regards,
-Fred

Hi Christal, we're glad you love the sound quality and comfort of our product! Thanks for choosing Sony! ~Earl

Hi Higgy,

We couldn't be happier to hear that you are enjoying the wonderful sound quality and the effective noise cancellation of your WHCH720N headphones. It is great to know that they are providing you with the clear, immersive listening experience you deserve by blocking out the world around you.

Thank you for making Sony part of your listening experience!

Regards,
Dominick

Hi Momof6,

We are honored to hear that the WH-CH720N was the perfect fit for your nephew! We specifically designed these headphones with a lightweight headband and soft earpads to ensure they remain incredibly comfortable, even during extended listening sessions. Knowing that he can enjoy his favorite media for longer periods without any discomfort is exactly the kind of experience we strive to deliver.

Thank you for trusting Sony.

Regards,
Dominick

Hi JurassicPark,
Thank you for your time writing this review! We're glad to hear you like the great sound and comfortable fit of your WHCH720N headphones. However, we're sorry if you are having an issue when using it for phone call. Allow us to help and resolved the problem.

If you can't hear the other person or the call volume is low during calls, please try some solutions below:
• Turn up the volume of the connected device and the volume of the headset if they are too low.
• Check that the left unit and right unit of the headset have been put on properly and are on your ears in the correct orientation. If you are wearing the left unit and the right unit on the incorrect ears, there may be instances during calls where the other person cannot hear you or the call volume is low.
• Operate the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile.
If you are listening to music with the headset, stop playback and press the (call) button to respond to an incoming call.
• Reset the headset.
• Initialize the headset, and pair the headset and the device again.
For reference: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777007.html

Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi VershellC,

That's wonderful to hear! We're thrilled you and your daughter are both enjoying your Sony WH-CH720N Wireless Noise-Cancelling Headphones.

It's fantastic that you love the sound quality and color, and it's even better to know they're a hit for the whole family! We appreciate you highly recommending them and look forward to welcoming you back for more Sony headphones in the future.

Thank you for your fantastic 5-star review and thank you for choosing Sony!
DiegoV

Hi Grumpy, Excellent! Good to hear you're enjoying the exceptional noise cancellation and sturdy built quality of your Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam

Hi SammyW,

Thanks for commenting! We are so happy to know that you like the amazing noise canceling feature and very comfortable fit design of these headphones. We greatly appreciate your input with the Bluetooth connection. The WHCH720N is designed to provide reliable and stable connectivity during various activities. However, certain factors such as distance, signal interference, and the environment can affect the connection. You may find the following article helpful:
The sound is poor or skips when using a Bluetooth connection - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/articles/00097458

Turn down the world's noise with the long-lasting noise cancelation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it.

If there's something we can do to help or you may need an information/technical assistance with our product, please feel free to message us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hi BriceNelson,

We are delighted to hear that the WH-CH720N headphones are providing the noise cancellation and bass quality you need for your work environment! With up to 35 hours of battery life, we're glad they kept you going through those first few days.

Thanks for choosing Sony.

Best regards,
Eliab

Hi DuyenN, Thanks for sharing your experience. We are happy that you love your new Sony wireless noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! Vincent

Hi Sunnydays!
Thank you for your feedback on the Sony WH-CH720N headphones! We are delighted to hear that the noise cancellation and sound quality are fulfilling your expectations.

The WH-CH720N features advanced noise canceling technology, ensuring immersive audio experiences. Its lightweight design provides comfort for extended use, and with up to 35 hours of battery life, you can enjoy uninterrupted music sessions.

Thanks for choosing Sony!
Best regards,
Estefany

Hello AnthonyRey,

Thank you for choosing Sony!

We’re excited to hear that the WHCH720N headphones offer a seamless experience with a cozy fit and a business professional design. Your thoughtful remarks encourage us to keep delivering products that combine comfort, style, and performance for your everyday use.

Best regards,
-Fred

Hi Rosie1, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig

Hi MichaelB,

We're thrilled to hear you're loving your new WH-CH720N headphones!

Thanks for choosing Sony.

Best regards,

Eliab

Hello YashNegi!
Thanks so much for taking the time to share your feedback with us regarding your new WH-CH720N headphones.
We are delighted to hear that they are providing you with an excellent experience!

We built the WH-CH720N with incredible features specifically for listeners like you! They offer Digital Noise Cancelling technology. Plus, with up to 35 hours of battery life and DSEE (Digital Sound Enhancement Engine), your tunes stay sounding fantastic and last all day long.

Thank you for choosing Sony!
Best regards,
Estefany

Hi BonnieK, We are glad that your son has now a pair of excellent headphones. You chose the best for him. Thank you for trusting Sony! Vincent

Hello AntonioC,

Thank you for choosing Sony!

We’re elated to hear that the WHCH720N headphones offer simplicity and ease of use along with great sound quality at a reasonable price. Your feedback inspires us to continue delivering accessible and high-quality audio products that fit seamlessly into your lifestyle.

Best regards,
-Fred

Hello JosephH,

Thank you for choosing Sony!

We’re excited to hear that the WHCH720N headphones are performing well and that the noise-canceling feature is making a positive difference. Your feedback encourages us to keep delivering reliable and effective products for your listening enjoyment.

Best regards,
-Fred