Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the excellent sound quality, comfort, and long battery life of the product. They also appreciate its lightweight design, good fit, and reliable connectivity. However, some customers note that it is not very compact for traveling and have minor concerns regarding the bass and volume levels.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Premium headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality the sound is deep and rich....would definitely buy again!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StewartH,
We are thrilled to hear that you are enjoying the deep, rich sound quality of your WH-CH720N headphones! Knowing that you would definitely buy them again is the best compliment we could receive.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort
awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love this head phone , its comfortable to wear. i would purchase again and send as a gift.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DelphinaB,
We are really happy to hear that you are loving your new headphones! It is wonderful to know that you find them so comfortable to wear, and we are truly touched that you would consider purchasing them again as a gift for others.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Great gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound great and are super comfortable. Super nice
I would recommend this to a friend - Pros mentioned:Sound quality
Will snap or crack. Terrible build quality.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound but terrible build quality. I recommend avoiding these headphones. I owned these for about 6 months when a crack started along a seam (see pic), so I glued them hoping they would hold. Two weeks later, they snapped and came completely apart from the headband. Utter disappointment because these are otherwise good-sounding headphones. But clearly, they are very cheaply made. Avoid. I used these gently and stored them in a case or hung them on a headphone hook on my desk. Never dropped, sat on, or handled roughly. I own Sony 7506's which I love and have had for years and cost less than these do. Upsetting to see poor build quality at this price point. Support says that cosmetic and physical damage isn't covered by the warranty so I'm stuck with them. I'd recommend you steer clear of these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RobertM, While we're glad you like the great sound quality of these headphones, we regret to hear about the issue you've experienced with your Sony WHCH720N. We take the quality of our products seriously and are sorry to hear about your issue. We encourage you to reach out to our Sony customer support team again, providing details about your concern. Please contact them through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
We're committed to finding a solution and ensuring our customers have a positive experience with our Sony products.
Regards,
Sam
- Pros mentioned:Fit, Sound quality
A real bass banger
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and fit. Plenty of adjustment room. The controls are convenient and the sound cancellation is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdamP, We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Sound quality
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very impressive sound quality and battery life. Great value and sounds better than more expensive models.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonS, Perfect! We're thrilled to know that you're impressed with the great sound quality, excellent battery life, and overall great value of your new Sony WHCH720N. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality, Weight
Lightest headphones I ever had
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones considering the low weight. Audio quality is good and noise cancelling is acceptable. Overall, it's a good product at this price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaxL,
Awesome! We're glad to hear that you like the sound quality, noise canceling and design of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Best of the best!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are comfortable around ear. Love connecting these to the TV and phone. They sound great and the blue color is nice!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CmaticSounds101,
Wow! Thanks for sharing your review on our WHCH720N. We're glad that you like the comfortability of the headphone, sound quality and how easily you can connect it to your TV and phone. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and great sound. Still trying to learn the noise canceling activation, but when it works - it's great. May be operator error.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EJMit, We are glad that you are comfortable wearing your new Sony WHCH720N wireless noise canceling headphones and that you like their sound quality. To use the noise canceling/Ambient Sound Mode, simply press the NC/AMB button. Refer to ths link for more details: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776935.html. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Perfect for all ages
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought these for our daughter and she loves the sounds and the look. She said that wearing them for her online tutor class helps her focus without the interference of other noises in the house. Win win!!
I would recommend this to a friend - Pros mentioned:Comfort
Good headset if the right price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Surprisingly a very good headset! It is light and comfy, if you can get it for less than 90$ then it is a great deal.
I would recommend this to a friend - Pros mentioned:Sound quality
Must have
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my mom, she absolutely love the noice cancelation and sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MeganD,
We are very glad to hear that your mother is absolutely loving her new WH-CH720N headphones. It is wonderful to know that the combination of our Integrated Processor V1 for noise cancellation and high-quality sound is providing her with such an enjoyable listening experience. We take great pride in creating headphones that are both high-performing and comfortable for everyone to enjoy.
Thank you for choosing Sony.
Best regards,
Dominick
- Pros mentioned:Battery life, Comfort
Great headphones but constantly disconnects
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Almost everything is great. bass,audio,battery life, comfort. But one big problem is that it constantly disconnects. Almost every time a song or 2 passes it constantly disconnects and reconnects its very annoying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexP,
Thank you for the review and we're happy to hear that you like the sound quality, battery performance and comfortable design of the headphones. We're sorry about the disconnecting issue of the headphones. To resolve this, please factory reset the headphones. Check this link on how to.
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783325.html
Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great value!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, good nose cancellation. Great value!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Kirk!
We’re thrilled to hear that you’re enjoying the great sound quality and noise cancellation of your WH-CH720N. Delivering premium features and great value in one package is exactly what we aim for!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the most expensive ones but these are Great! Very comfortable, sound great, and keeps other sounds out too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Milkmooover,
Thank you for sharing your honest and positive feedback! We really appreciate that you like the comfortable fit, superb sound, and noise cancellation of your WHCH720N headphones. Thank you for choosing Sony! - Kris
- Pros mentioned:Comfort
Good buy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable head phones and easy to set up and use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JV77,
We are elated to hear that your new headphones are providing a relaxing fit along with a straightforward user experience!
We prioritized ergonomics with this model, utilizing a lightweight frame and soft earpads to ensure they remain pleasant to wear during long listening sessions. Beyond the physical comfort, we’ve included our Integrated Processor V1, which helps eliminate external distractions so you can focus entirely on your audio. The intuitive controls are designed to make navigating your tracks and managing calls as seamless as possible, allowing you to enjoy high-fidelity sound without any extra hassle.
Thank you for making Sony part of your daily routine.
Regards,
Dominick
- Pros mentioned:Sound quality
QUALITY SOUND
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I fully recommended great price, excellent device, quality of sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Linnette100PERCENT,
We are thrilled to hear that you're enjoying your WH-CH720N headphones! We take great pride in delivering high-quality sound and industry-leading noise canceling at an accessible price point.
Thanks for choosing Sony.
Best regards,
Eliab
Great Sound
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product for the office and calls !! IS perfect for office and home
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JESUSDLF!
Thanks for the great review!
It brings us great joy to hear that your WH-CH720N headphones are perfect for your home and office setup. We love knowing they are helping you stay connected during your calls!
While these are a solid choice for your daily office tasks and calls, you might want to explore models like the WH-1000XM6, WH-1000XM5, or the WH-ULT900N if you're interested in our most advanced features. They are designed to deliver an even more powerful, crystal-clear sound experience for your busy workday.
Thank you for choosing Sony!
Best regards,
Estefany
Daughter
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for my daughter. She absolutely loves it. Her second
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wes24,
We feel privileged to know that your daughter absolutely loves her headphones and that this is already her second pair! There is no greater compliment than a returning customer, and we are thrilled to keep the music playing for her.
Since she is such a dedicated fan of Sony audio, you might want to keep our flagship WH-1000XM6 in mind for her next big milestone or gift. They represent the ultimate leap forward in sound quality, industry-leading noise cancellation, and ultra-plush comfort that she is sure to love just as much.
Thank you for making Sony a trusted part of your family's entertainment!
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Sony Wch720
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keep disconnecting but overall long lasting battery life and good sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JjK1,
Thanks for the review and for sharing your feedback with us! We’re really happy to hear you’re enjoying the battery life and sound quality of your WH-CH720N headphones, but we are so sorry to hear about the connection drops you’ve been experiencing.
To get your connection back on track, please try these troubleshooting steps:
-Make sure your headphones and the connected device are both fully charged and within 1 meter (3.2 feet) of each other during pairing.
-Delete the pairing information from both the headphones and your device, then pair them again.
-Reset the headphones by connecting them to power and pressing the power and NC/AMB buttons simultaneously. If that doesn’t help, initialize (factory reset) the headphones and re-pair.
For the factory reset, check this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783325.html
If you’ve already tried all the above, we recommend contacting our technical support team so we can take a closer look at what's going on. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We value your input. Thanks for choosing Sony headphones.
Warm regards,
Estefany