Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the excellent sound quality, comfort, and long battery life of the product. They also appreciate its lightweight design, good fit, and reliable connectivity. However, some customers note that it is not very compact for traveling and have minor concerns regarding the bass and volume levels.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Does cancel the noise when you need it. Use it mostly at the gym and it holds up pretty well. Comfortable enough around the ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juan,
Awesome! We're glad you are enjoying your new headphones especially while working out at the gym. Nice to know you like the noise canceling features, comfortable fit, and overall performance of the unit. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris
- Pros mentioned:Battery life, Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life better than expected. Great for wearing while doing yard work. Don’t have to turn up to overcome noise from lawnmower. Blocks out engine noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Happy,
Awesome! We're glad to hear your new headphones suits your needs and expectations. Nice to know you are enjoyable the noise canceling features, long battery life and comfortable fit of the unit. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing, I personally always go for beats. However I just wanted headphones to work out and what an amazing deal did I get the price was fare and the sound is loud you can't hear none once you put them on. Great job Sony.…
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maya,
We really value the time you took to express your thoughts on the WH-CH720N headphones! We're so pleased to hear that they have exceeded your expectations for workouts. It's great to know that you found the sound quality to be impressive and that you feel you got a wonderful deal. Your support means a lot to us and we appreciate your kind words about our products.
Thanks for choosing Sony!
Best regards,
Stephanie
- Pros mentioned:Comfort
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid sound performance, great features, and durable as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, JuniorF!
We’re happy to hear you’re enjoying the solid sound, features, and durability of your WH-CH720N. It’s great to know they’re checking all the boxes for you!
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Honest review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have ADHD and it is so hard to focus so I bought these to help when I do work or want to read in loud settings. The noise canceling is eh. Yes it works but you have to turn it up pretty loud in my opinion. However, note that I have sensitive hearing so I like to keep the volume low. Plus, I listen to instrumental music so I just hear bass/beats which is why I prefer to keep the volume low. Yet, when it's low, I personally can still hear outside noise. Sooooo, taking this all into consideration they are good headphones. Clear sound, but in my opinion not as noise canceling as I'd like. Hope this review helps.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Natalie, Thank you for taking the time to provide us with your feedback about your WHCH720N. While we're glad you like sound clarity, we regret to hear that the noise cancellation did not meet your expectations. We recommend following the troubleshooting steps on the link below if you feel that the effect of noise canceling is not sufficient:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html
Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
recommend!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Amazing headphones!! they very much work great when noise cancellation is on! very much recommend (:
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YamiletM,
We truly appreciate you taking the time to share your five-star experience with the WH-CH720N. We are so thrilled to know the noise cancellation is performing powerfully for your listening needs.
Thank you for choosing Sony and for your strong recommendation!
Regards,
Dominick
- Pros mentioned:Sound quality
Great noise cancellation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After trying and impressed with a friend's pair of another brand, expensive, noise cancelling headphones, I wanted to find a more affordable option for my recent trip abroad. Saw these and bought them on the way to the airport :) Easy enough to setup which I did on the bus ride. Even installed their app and adjusted the equalizer. Bottom line is the noise cancellation was very effective! Sound quality was good too. Probably would not have bought them for sound quality though as I think you can do just as good for less. But with the noise cancellation these are winners.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hillrider,
You made the right choice with the Sony WHCH720N! We're glad that you like the noise canceling function and sound quality of the headphones. It's also great that you had an easy time setting it up. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WHCH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this headphone as a gift and I love it. Quiet and clear sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jessica,
It’s a true pleasure to hear that your new WH-CH720N headphones have made such a wonderful gift! We designed these headphones to provide a premium listening experience by incorporating our Integrated Processor V1, which helps deliver that "quiet and clear" sound you’re enjoying. By effectively canceling out background noise while maintaining crisp audio fidelity, they allow you to fully immerse yourself in your favorite music or podcasts. We are delighted to know that the comfort and performance are hitting the mark for you.
Thank you for being part of the Sony family.
Best regards,
Dominick
- Pros mentioned:Sound quality
I have 5 of these in my house
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've bought a pair for everyone in my household. We all enjoy these headphones. I'm a bit of an audiophile, and these don't stack up to premium studio gear, but they do give you an isolated experience with quality audio nonetheless. The sound isn't bad, it just doesn't sparkle. I recently had an extended stay in the hospital trauma ward and these headphones blocked out all the people screaming, allowing me a good night's rest. Would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, SumChump! We're glad you really like the headphones. Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are great noise canceling headphones are the way to go!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Helen,
Thank you for choosing Sony!
It brings us great joy to hear that you find the WHCH720N headphones to be a great choice for noise canceling. We're glad they’re enhancing your listening experience and proving to be the ideal option for you.
Best regards,
-Fred
- Pros mentioned:Sound quality
Good upgrade!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the other version of this and after it broke I decided it was time for an upgrade. Sound quality it’s typical of Sony which rarely disappoints. Love it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BaldurS,
We're really happy to hear that you decided to upgrade to your Sony headphones and that the sound quality continues to impress—thank you so much for your fantastic 5-star review! Delivering dependable audio performance is something we always strive for with the WH-CH720N, and it's great to know you're loving your experience.
Thank you for choosing Sony—wishing you a truly enjoyable day!
DiegoV.
- Pros mentioned:Sound quality
Value and quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony is one of the best quality sounds out there with value. I had my sound bar and love it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stev3n,
We're thrilled to hear that you love the quality and value you get from Sony, and that you are enjoying both your soundbar and the WH-CH720N Wireless Noise Canceling Headphones!
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast charging battery. Easy to connect to mobile device. Also comes with nice 3.5mm jack cable for connecting to older devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello QMcIver, That's great! We are glad that you now have a great pair of headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! Vincent
- Pros mentioned:Battery life, Sound quality
Solid headphones for a good price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding jbl quality headphones. Battery lasts long they fold up nicely making them non combersome… i love em
I would recommend this to a friend - Pros mentioned:Battery life, Comfort
They're okay.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're crazy sweaty, but they do work VERY well. The noise cancelling is heavily lacking when compared to a pair of 99 dollar Bose I used to own, but honestly they satisfy my day to day work needs. For flights with crying babies, you NEED to listen to something for the noise cancelling to be effective. They are decently comfortable, and fit my head just fine. The microphone is GOD awful. My friends said I sounded like my old webcam mic from over 13 years ago. That's heinous when you consider the brand and especially the cost. The battery life is definitely great. However, we'll see how much it degrades over a year.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScrappyCoacoa, We are sorry to hear that you are having issues with your Sony wireless noise canceling headphones. We highly recommend visiting the links below for troubleshooting steps to isolate and hopefully resolve these issues:
- https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html
- https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777007.html
Make sure they are up-to-date to improve their performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/wh-ch720n/software/00289137.
Despite your concern, it's good to know that you still like them. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent
- Pros mentioned:Comfort, Sound quality
Nice comfortable headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable. Great sound that can be modified with the EQ that comes with the app. Noise canceling works well. Charging cable is a little short.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, DrAC! We're glad that you are happy with the noise cancelling feature of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Craig
Good noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for when we fly and go on vacation. Works great. Happy I got this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dave,
We are ecstatic to learn that your WH-CH720N headphones are working so wonderfully for your vacations! We designed this model to be lightweight and comfortable for long travel days, and we are glad it is keeping you entertained while you fly.
As you plan your future getaways, you might want to check out our premium WH-1000XM6 model down the road. It takes travel comfort even further with a convenient folding design that saves space in your carry-on, alongside our absolute best noise-canceling technology to completely block out airplane cabin noise.
Thank you for choosing Sony as your trusted travel companion.
Best regards,
Dominick
- Pros mentioned:Sound quality
Pink head phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast delivery, good quality, and nice color. Granddaughter loves them
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ITGeo,
Thank you for choosing Sony!
We’re excited to hear that the WH-CH720N headphones arrived quickly and that their quality and color have been well received. Knowing your granddaughter loves them truly brightens our day. It’s wonderful to play a part in bringing joy through our products.
Best regards,
-Fred
- Pros mentioned:Comfort
Nice sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and I can use with my iPad. I have one in color blue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeslieG,
We are really happy to hear that you are enjoying the comfort and versatility of your WH-CH720N headphones. That blue finish is a fantastic choice—it’s designed to look as sleek as it feels during those long listening sessions with your iPad.
One of the best things about this model is the Multipoint Connection feature, which allows you to stay paired with your iPad for a movie and instantly switch to your phone if a call comes in.
Thank you for trusting Sony to provide the soundtrack to your digital life.
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
solid headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value! Not the best sound quality ever, but very good sound adjustable via the app, and great sound quality for the price. Also gets better as they break in. Bluetooth connects well. Super comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi listener1,
That is awesome! Great quality, good price! We're happy that you're satisfied with the sound quality, how stable the Bluetooth connection is and how comfortable it is to wear. Enjoy listening to your favorite music without the world's noise with the long-lasting noise cancelation performance of WHCH720N. Featuring Dual Noise Sensor technology, the WHCH720N allows you to fully immerse yourself in music without any distractions. This headphone lets you enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Marco