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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2872 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 2,872 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Gift!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect and Clear. Love Love Love Them. Great gift for your Teenagers!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anonymous,

      We are delighted to hear you find the WH-CH720N Noise Canceling Headphones to be "Perfect and Clear" and a great gift. It sounds like the combination of clear audio and effective noise canceling is a hit.

      Thanks for sharing your love for them!

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Really good wireless noise cancelling headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice sound quality! The life battery lasted me almost a week without having to charge them. I recommend this for those who are looking for really affordable noise cancelling headphones!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi gabriel, we're glad you like our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Wireless headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wear hearing aids and these headphones are very comfortable to wear and don’t interfere with my hearing aids. Sound quality is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RBMB, We're glad that you are happy with your purchase. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these as a gift for my gf while she does her editing. She loves them…drown out a lot of noise and very comfy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello WilliamB, Thanks for the feedback. We are thrilled to hear that your girlfriend loves her new Sony WHCH720N wireless noise canceling headphones. You chose the best for her. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these so that my wife could get some sleep when a recent hurricane rolled through Florida. The noise cancelling was excellent, and she was able to play music and not even know that the wind was howling outside, and the rain was banging on the windows. Highly recommended!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, Ploppy! We're glad you are impressed with the noise canceling feature. Thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good overall value for the price. Very soft and comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Crystal,

      We're glad to hear you feel the WH-CH720N Headphones offer a good overall value! Comfort is essential, and we appreciate you noting that they are very soft and comfortable.

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    The sound is clear and easy soft on my ears.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is durable and I just love the product. My whole family loves the product as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NORAA,

      That's fantastic to hear! We're so glad that you and your family are all enjoying the WH-CH720N headphones and that you're finding them durable. We appreciate you sharing this wonderful feedback with us.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Happy with purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and comfortable to wear, happy with purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Quality Headphones. Was looking for so new Headphone's that completely covered over my ears and gave great sound quality. These do exactly that!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SanDisk,

      Thanks for these fantastic five stars!

      We are truly heartened to learn that your WH-CH720N headphones are delivering the great sound quality and comfortable over-ear fit you were looking for.

      Thanks for choosing Sony!

      Sincerely,
      Jenn. Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony WHCH720N wireless NC headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, good noise cancelling, good comfort, all of those for the price. I recommend buying this.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Steph, We appreciate your feedback and we are happy that you like the quality of your new Sony wireless nose canceling headphones. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality comfort battery life i will buy again

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the wonderful review, JohnN!

      We are so glad to hear that the WH-CH720N is hitting all the high notes for you! From the sound quality to the comfort and that long-lasting battery life, it’s great to know these headphones are delivering exactly what you need. Knowing that you’d buy them again is the best compliment we could receive!

      Thank you for choosing Sony!

      Best regards,
      Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great battery life and the sound quality is amazing. Very easy to connect to iPad.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RONW,

      We are glad to hear that you are enjoying the impressive battery life and sound quality of your WH-CH720N headphones. It is great to know the pairing process with your iPad was seamless.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 5 out of 5 stars

    They work really well

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like them , they work really well when I’m working around the house or outside and also when I mow the lawn

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Misty13!
      Thank you for sharing your experience with the WH-CH720N headphones. We are really happy to hear they are working well for you both indoors and outdoors.

      The WH-CH720N provides clear sound and effective noise cancellation, making it great for focusing on tasks or enjoying music wherever you are. Plus, its comfortable design and long battery life help you keep going all day.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My Sony headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These noise canceling headphones work as good as most of the expensive ones great buy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RB62,
      We are immensely pleased to hear that you're so happy with your WH-CH720N headphones! It's truly rewarding to know that you feel the noise canceling works as well as more expensive models.

      Thank you for choosing Sony and for sharing your great feedback with us!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Excellent headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and comfortable… no heat felt while wearing it for more than 3 hours battery life also good highly recommended

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GD07, We are glad that you now have an excellent pair of wireless headphones. Thank you for sharing your experience and for choosing Sony. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Battery life, Fit

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great - long battery life and I love how they can move to accommodate laying down.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MilesM,
      Many thanks for the 5-star rating! Nice to hear you love the functionality, long battery life and features of your WHCH720N headphones. We always strive to deliver the best quality with our products and aim to provide the best experience possible. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my headphones. They work great and sound is so clear!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, KassandraR!

      We are absolutely thrilled to hear how much you love your WH-CH720N headphones! It's wonderful to know that they are working great for you and that you are enjoying the clear sound. We designed them for comfortable, high-quality listening, and your feedback is a great affirmation of that effort.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these. The noise canceling button boggles my mind. They are comfy anf dont hurt my ears

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AndyK, We are thrilled to hear that you absolutely love your new Sony wireless noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Excellent headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and lightweight headphones, I would buy again for sure

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gray!
      We are delighted to hear that you find the WH-CH720N headphones so excellent and lightweight and especially that they were so good you'd buy them again!

      The WH-CH720N headphones are packed with features to deliver a premium sound experience. Plus, with up to 35 hours of battery life and a comfortable, ergonomic design, they're built for those long listening sessions.

      Thanks so much for choosing Sony!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Cool Sony Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am having a lot of fun with these headphones. They are very comfortable and the sound is high quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fridgehappy,
      Thank you so much for the 5-star rating! We're delighted to hear that you are having a great time with your Sony headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris Sony_US