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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2872 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 2,872 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is perfect. The charge stays up for long and I can use it outdoors long enough

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JasperO, we're glad you like the sound quality of our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sound and nice price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my daughter, but was surprised by the sound quality, comfort and noise cancellation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeremyR, We are glad that you chose our WHCH720N for your daughter, and that you like their sound quality and noise canceling feature. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones I’ve bought, 10 out of 10.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JessicaM!
      Thanks so much for the 10 out of 10 review! It brings us great joy to hear that these are the best headphones you’ve bought. We really appreciate you sharing that with us.

      The WH-CH720N has a massive battery that lasts up to 35 hours and if you're in a hurry, a quick 3 minute charge gives you up to an hour of music.

      We're genuinely thankful you decided on Sony!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Bluey

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very practical to use and comfortable to storage away. Battery life is excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnamariaD!
      We are delighted to hear that the WH-CH720N headphones are working so well for you! It's great that they are both practical to use and easy to store and we're so glad you're happy with the excellent battery life.

      With the integrated V1 processor, you can enjoy clear, high-quality sound that makes your music even more immersive.

      Thank you for choosing Sony!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    very worth buying and would buy it again

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love using it every day and very good qaulity, would buy it again

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RobertR,

      Thank you for choosing Sony!

      We're excited to hear that you love using your WHCH720N headphones every day! Knowing that you find the quality very good and would happily repurchase them really makes our day!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    love this

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use. sounds is great. love this color. worth the purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vicawa,

      We are immensely pleased to hear that your WH-CH720N headphones are such a hit! It’s fantastic to know that you’re loving that stylish pink finish just as much as the great sound quality and user-friendly experience.

      We strive to create products that look as good as they perform, and we're thrilled they were a worthwhile purchase for you.

      Thank you for choosing Sony to add a pop of color and great music to your day.

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great purchase for the money spent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap, stay on my head, and are never too quiet. I will probably be sticking with this type of headphones forever if they're always this good

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great pair of headphones for carefree use

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great easy money option for noise cancelling headphones. Sony quality, good ANC, good sound quality. For those who want a good headphone without worrying about wrecking your flagship models, these do the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this produc. I like the sound, I use to use it when I travel

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SANTOSV,

      Thank you for choosing Sony!

      We're excited to hear that you are enjoying the sound of your WH-CH720N headphones, especially as a companion for your travels. It is wonderful that the lightweight design and noise-canceling capabilities provide you with a great listening experience while you are on the move. For your future trips, you might enjoy exploring the WH-1000XM4 for its specialized atmospheric pressure optimizing or the WH-ULT900N if you prefer a more powerful, bone-shaking bass. You can browse these and our other latest models to see which features best complement your lifestyle at: https://electronics.sony.com/audio/headphones/c/all-headphones

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Sound Ever - The Noise Canceling is Great

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Sound Ever - The Noise Canceling is Unbelievable

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! Comfortable fit, gorgeous color, good sound for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KellyL,
      Thank you for such a great review! We're glad you like the comfortable fit, great color, and superb sound quality of your WHCH720N headphones. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony 720N

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them !!! Noise cancellation pretty good Color is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Daisy!
      We are excited to hear you're loving your WH-CH720N headphones! It’s great to know that the noise cancellation is working well for you and that you're happy with the color.

      We designed these to give you a great blend of effective noise blocking and a really comfortable fit, so you can enjoy your audio without distractions.

      Thank you for choosing Sony!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far these headphones are the best {'ve owned. Time will tell if the cuff material holds up,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KevinB,

      Thank you for choosing Sony!

      We're honored to hear that the WHCH720N headphones are the best you've owned so far! We appreciate your feedback about the cuff material and hope they continue to serve you well for a long time.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Bang for the buck

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds good, could be a little louder for me but still love them. Excellent bass and battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JordanTX, We are happy that you now have an excellent wireless noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Please make sure to turn up the volume of both the headphones and the connected device. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great Little Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were not the ones I wanted however they worked great for traveling. Great sound and long battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CharT, Glad that you liked them! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are easy to use, have great sound quality, comfy and lightweight! I can’t say enough good things.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Heather, That's awesome! We're thrilled to hear you like the excellent sound quality, superb noise cancellation, and great value of your new Sony WHCH720N headphones. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome headphones with great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony headphones are amazing! Purchased a 2nd set for a gift. Great sound and comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JJMul,
      Thank you for your positive feedback! This is definitely a great gift idea. Nice to hear you like the great sound and comfortable fit of the WHCH720N headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality product, noise cancelation works well, and battery life is long.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TJMO, We are glad that you like the noise canceling feature and battery life of your Sony WHCH720N wireless headphones. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    You can’t beat the price for these

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second pair of Sony headphones and I love them. Connects in seconds and battery lasts for days

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DarinS,

      Awesome! Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like the price point and battery of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I was looking for- comfortable, affordable, and great sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DeannaA,
      That's awesome! We're glad that you found the perfect headphone for your needs and we're happy that that is our WHCH720N headphone. Enjoy the comfort and amazing sound quality but in an affordable price. Thank you for choosing Sony! - Marco Sony_US