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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2872 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 2,872 reviews
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Very comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones fit perfectly over my ears and have great sound. Love these!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jess, We are thrilled to hear that you love your Sony WHCH720N wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones! Comfy and light. Noise cancelling on point.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IsaiM, Thank you for this wonderful review of your WH-CH720N. We're glad you love the super-comfortable lightweight design, sound quality, and excellent noise cancellation of your headphones. Your assessment is spot on, whether you're working from home or relaxing with your favorite content, the WH-CH720N are ergonomically designed to be lightweight and comfortable, and with up to 35 hours2 battery life, you can wear them for longer without needing a break. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    good headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are good for the price. very comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Kenneth!
      We appreciate you taking the time to give us your feedback on the WH-CH720N headphones.

      It is most rewarding to hear that you find these headphones to be very comfortable and a great value for the price!

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love these headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is super clear very comfortable to wear even when running

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KrystalS, Thanks for the positive feedback. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Perfecto

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fit, sounds quality, amount to charge, etc were all perfect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AmberM,

      Thank you for choosing Sony!

      We're excited to hear that the fit, sound quality, and battery life of your WHCH720N headphones have been perfect for you. It means a lot to us that our product is enhancing your listening experience in such a positive way. Your feedback inspires us to keep delivering excellence in every detail.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Headphones quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are conferrable over the ears and offer quality sound for the listener. This item is reasonably price and has good durability,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DevinS,

      That's great! We're glad to hear that you like the price point and quality of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Right choice.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a good quality wireless, noise-cancelling headphone that was comfortable. This was the perfect fit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your experience with the Sony WH-CH720N, Wally! We're thrilled to hear that they met your expectations for quality and comfort.

      The WH-CH720N headphones are designed with features like noise-cancelling technology that immerses you in your audio experience, while their padded headband and soft ear pads provide lasting comfort for extended wear. With a battery life of up to 35 hours, they are perfect for long listening sessions, too!

      If you have any further thoughts or questions about your headphones, feel free to reach out!
      Thank you for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device is made of good material and meets my expectations. I like it a lot.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RodolfoL!
      Thanks a lot for sharing your feedback! It brings us great satisfaction to hear how much you like your WH-CH720N!

      These headphones are made to be lightweight and sturdy, so they feel good to wear every day. The sound is crisp and powerful and you can easily switch between noise cancelling and listening to your surroundings with just a button.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worl well with great sound . Wear lightly and are comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lemonhead,

      Awesome! We're glad that you like the sound quality, design, and comfort of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Light and Comfortable!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfy on my big ears. Noise cancelling is definitely okay for the price point.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Steven,
      Many thanks for the 5-star rating! We're happy to hear you like the comfortable fit, lightweight design, and noise canceling features of your WHCH720N headphones. Thanks your positive feedback and for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better than expected

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are a suprisingly great quality and value. The noise cancellation on them is great and my music sounds terrific.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    SONY Wireless Noise Canceling Headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset! Sound cancelling and great sound quality

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice headphones very good sound quality and very comfortable and easy to style

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndresM, We are glad that you are like the sound quality of your new Sony headphones and that you are very comfortable using them. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable. Excellent wi-fi range, clarity & battery life between charges.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CamQ, we're glad you like our product! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Samsung headphone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphone ever quality sound superior comfort good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shorty, We're glad that you're enjoying your WHCH720N. Your feedback is greatly appreciated and thank you for choosing Sony. Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Beats, Beats prices

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these. Meets all my musical expectations and are comfortable to wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ToddM, Thanks for sharing your experience. We are thrilled to hear that you love your Sony WHCH720N wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Great headphones, weird feeling.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Quality, great battery life, great bass, and amazing synergy with the iPhone. I love these but they just feel a step below amazing build quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelH, That's awesome! We are glad that you like almost everything about your new Sony wireless noise canceling headphones. You chose the best brand. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great for long flight

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones, the noise cancelling works great. Bought them for my most recent flight to europe and totally blocked out all the sound!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RjG1, thank you for the five-star rating. It is truly wonderful to know you're enjoying the industry-leading noise cancellation technology of the WHCH720N headphones! We're happy to learn you just had a comfortable and relaxing flight with them. Thank you for choosing Sony! Sincerely, -Jenn. Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Recommend!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding, easy set up. Comfortable! Noise canceling is great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jz0730,
      Thanks for such a great review and recommendation! Glad to hear you are enjoying the great sound, easy setup, comfortable fit, and noise cancellation of your WHCH720N headphones. Your satisfaction with our product means everything to us.Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    For someone hard of hearing, it sounds great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's so lightweight and sounds amazing. Being hard hearing the noice canceling helps a lot

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KathlynC,
      Perfect! Nice to know that your new Sony headphones suits your needs and expectations. We really appreciate that you are enjoying the amazing sound quality, leight weight, and noise canceling features of the unit. The WH-CH720N allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! - Kris Sony_US