Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
WH CH720
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good noise cancelling and sound quality headphones at a reasonable price.. Would definitely recommend to someone that is looking for good headphones at an affordable price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JoshuaW, thank for the great review! We couldn't be happier to hear you're enjoying the exceptional sound quality and noise cancellation function of the WHCH720N headphones. We really appreciate the recommendation. Thank you for choosing Sony! Sincerely, -Jenn.
- Pros mentioned:Fit, Sound quality
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones, sound good and fit nicely. Would buy again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MargoW,
Thanks for commenting! We are truly delighted to know about your satisfaction with the amazing sound quality and very comfortable fit design of your WHCH720N Headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Workout headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. I mostly use them at the gym when I workout. Great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KatieD,
Thanks for taking the time on sharing your experience with the WH-CH720N headphones. We are glad to learn that you are loving this product, which serves as a perfect companion for your gym workouts. It's wonderful to hear that you appreciate the excellent sound quality as well!
Thanks for choosing Sony!
Sincerely,
Jenn.
- Pros mentioned:Sound quality
Sony Bests Beats.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my 14 year old Grandson as a Christmas gift. His aunt got him a pair of Beats, also a Christmas gift. He decided that he liked the Sony far more, and returned the Beats. He told me that the Sony felt better, and sounded better. I always with Sony for my electronics. Never any regrets when you go for reliable quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 1Mike2, we're glad you like our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Solid headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty comfortable and noise canceling works pretty well too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BilalA, We are happy that you now have a solid pair of headphones. Our WH-CH720N headphones also allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality, Weight
Wireless headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, very lightweight and easy to use. Excellent quality for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NWallace,
We really appreciate you for taking the time to leave us a 5-star review! We're really glad you are enjoying the amazing sound quality, lightweight, and ease of use with your new headphones. We always strive to deliver the best quality with our products. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris
- Pros mentioned:Fit, Sound quality
Best headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones for the gym clean sound no slipping while working out
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, JorgeC! We're glad that you are enjoying your workout with your Sony WHCH720N wireless headphones. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! Work great! Noise canceling is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, Julia!
We are so pleased to hear that you love your WH-CH720N headphones and that they are working great for you. It's truly rewarding to know that you find the noise canceling to be awesome. We designed this model to provide a clear and distraction-free listening experience, and it brings us great satisfaction to know that we have succeeded.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Excellent Value
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these headphones while on a great best Buy Sale. Love the sound and extra warranty I received by being a preferred member.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CDBII, thank you for your fantastic review!
We're thrilled to hear that you love the sound quality of your WHCH720N headphones and found a great deal at Best Buy. It's fantastic to know that you're enjoying the additional peace of mind provided by the extended warranty through your preferred membership.
We're committed to delivering excellent products and services to our valued customers. Thanks for choosing Sony!
Gus
- Pros mentioned:Battery life, Comfort
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work very well! Pretty long battery life, and super comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BryanM,
Very nice! Thank you for reaching out to us today! We're always happy to hear from you. We're glad to hear that you like battery life and comfortable design of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Great sound and battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and really great on battery. Sony is superb with audio
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CesarC, That's great! We are glad that you like the sound quality and battery life of your new Sony WHCH720N wireless noise canceling headphones. Thank you for trusting Sony! Vincent
- Pros mentioned:Comfort, Sound quality
You need these!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounds and functionality. Comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Verex, We are glad that you like the sounds and functionality of your new Sony WHCH720N wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Comfort, Sound quality
Black headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound ,súper confortable I would buy them again ,love them!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VirginiaG,
Amazing! We're thrilled that you are enjoying the sound quality and comfort of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality, Weight
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Light, and easy to pair. Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Derek,
Thank you so much for such a great review and recommendation! We're happy to hear that you are having a great time with the superb sound quality, lightweight and easy paring/connection of your devices to the WHCH720N headphones. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
they are great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is a very hi quality product, comfortable, love them not cheap but worth to by
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZueRb Awesome! We're glad that you are enjoying your new headphones. With noise-cancelling technology, a lightweight design and a long-lasting battery life you can enjoy your music for longer and without background interruptions. With Dual Noise Sensor technology and an Integrated Processor V1 take Noise Cancelling to the next level. Now you can shut the world around you out and immerse yourself in the music. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and got it on sale! Battery life is pretty good too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RowenG!
It's great to know that you're pleased with the functionality of our WH-CH720N headphones!
The battery life is indeed a great addition, providing hours of listening.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Sony noise cancelling headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and excellent battery life. Set up could be a bit easier though.
I would recommend this to a friend - Pros mentioned:Comfort
Good headphone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphone, they stay in place and are really comfortable but they are not water proof. I needed them for the gym but if you sweat a lot i don't recommend it, and you can still hear background noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hannya,
We truly appreciate your comment about our Sony Headphones! We're happy to hear that you find them comfortable to use. We always strive to deliver the best experience to our customers.
For gym use, Sony recommends the NW-WS623 model, which is waterproof and more suitable for such environments.
About the background noise that you can still here, it is essential to note that noise cancellation primarily reduces noise in the low-frequency band, such as train or airplane engine noise. Therefore, some ambient sounds may still be heard, particularly higher-pitched noises or voices.
But, if you are experiencing too much background noise, it could indicate that the noise canceling is not functioning optimally. Here are a few steps to troubleshoot this issue:
Ensure that the noise-canceling function is turned on.
Check for a software update and ensure that your headphones firmware is up to date. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/software/00289137
Make sure that the headphones fit correctly over your ears. The effectiveness of the noise canceling can vary depending on how the headset is worn.
Reset and initialize your headphones if the problem persists.
Reset: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783324.html
Initialization: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783325.html
Thank you for choosing Sony.
Best regards,
- Stephanie
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first, I was a little sceptical about these headphones but when I purchased it, and tested it out, I was amazed and you can change the settings which can make the headphones louder.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic review, Person2001!
We are so pleased to hear that your initial skepticism about the WH-CH720N headphones was completely erased once you purchased and tested them! We are delighted that you were amazed by the sound quality and found the ability to customize the settings, including boosting the volume, to be a great feature that enhances your listening experience.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality, Weight
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight and excellent sound quality. Easy to pair with you phone or ipad
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Electronics,
Perfect! We're thrilled that you are enjoying the weight, sound quality, and connectivity of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!
-Ralph