Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
A Good Product At a Good Price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony Wireless Noise Canceling Headphones work very well and are very comfortable to wear. Unlike the ones that you wear in your ears, all surrounding sound is completely "blocked out". So all you hear is what is playing in your Sony Headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Harmonicat, Thanks for the positive feedback. We're glad you like your new headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Mrs.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for use in airplane and its the best headphones and good prive.
I would recommend this to a friend- Pros mentioned:Comfort
Sony headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good liking it. Comfort while using it is good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LataV, we're glad you are enjoying our product! Thanks for choosing Sony! ~Earl
You'll Want These
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remarkable value for the money. It isn't just the crystal-clear sound, with ample bass and dynamic treble. It's the noise cancellation and the sheer comfort. They're light as a feather and don't make you feel like your head is being squished. I'm seriously thinking of getting another pair as a backup. I'm already looking at two pair for my stepsons. Thank you so much.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JerryD, Thanks for sharing your awesome experience. We are glad that you like the overall sound quality of your new Sony WHCH720N wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
Perfect sound.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them for my dad and he loves them. He said the bass is nice and they fit perfectly around the ears. Not too tight and not too loose. He said the sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Selena! We're glad your dad loves his new headphones. Enjoy and thanks for choosing Sony. -Craig
Must Buy Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. Before I had bought these headphones, I used Airpods, which were great, but for the gym they weren't. My Airpods would fall out when I'd work out and so I decided to buy these headphones. These are actually great noise cancelling headphones. It's a whole different world when you have them on and they fit great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HossainM, Thanks for sharing your awesome experience. We are glad that you like your new Sony WHCH720N wireless headphones, especially their noise canceling feature. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Great value for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exceptional sound quality and the noise canceling works great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeR,
Perfect! We're glad to hear your enjoyable experience with your new Sony headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the head phones, work great. Very good sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoriB, You've made an excellent choice! Thank you for upgrading to your new WH-CH720N headphones. We're glad you're enjoying all the improvements we made on these headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you so much for purchasing our WH-CH720N and for the 5-stars review! -Jess
Great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was for my kid. And she enjoys it. Good battery life, great sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, NigoraA
Thanks for the review and the 5-stars rating! It brings us great joy to hear how much your daughter is enjoying your Sony headphone's top-technology features! With up to 50 hours of battery, amazing Sound quality and modern and comfortable design, she'll be able to enjoy listening to her favorite tunes for a prolonged time!
Thanks for choosing Sony, have a wonderful day!
-DiegoV
- Pros mentioned:Sound quality
Happy w/ purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for the price. Good sound and very easy to use,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LarryA, That's really cool! Thank you so much for the 5-stars review and for sharing your awesome experience with our WH-CH720N Wireless Noise Canceling Headphones. We are truly happy to hear you like its great features and overall performance of the unit. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! -Jess
Good sound poor noise canceling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is good but noise canceling is a little disappointing. It may only reduce noise 10% not sure if I have a defective unit. I have a cheaper pair of an off brand that had impressive noise-canceling but the power switch broke. I have used them on my diesel tractor but not Sony. I thought Sony would be as good, if not better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review of the WH-CH720N, Tesla. We're sorry to hear that the noise canceling performance has been a bit disappointing for you. This is not the experience we aim to deliver, as we designed these headphones to provide effective noise reduction for a more focused listening experience.
To help us determine if this is a performance issue or if your unit may be defective, we would like to offer a few troubleshooting steps:
Check the fit: Ensure the headphones are properly seated over your ears to create a good seal, which is crucial for effective noise canceling.
Adjust the settings: Verify that the noise canceling function is correctly enabled. You can do this through the "Sony | Headphones Connect" app, where you can also find settings for Ambient Sound Control.
If you continue to be disappointed with the performance, please reach out to our support team directly. They can provide more in-depth troubleshooting and determine the next steps. You can contact them here: https://us.esupport.sony.com/support/s/support-contact?language=en_US.
We appreciate you choosing Sony and sharing your valuable feedback with us.
Best regards,
Gus Sony Social Media Team
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product so far to use while working out at the gym
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, CarlH! We're glad that you like your new Sony headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Great broad sound and battery life/recharge time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially i was a little disappointed by the max volume, but that seems to be more of an iPhone 14 issue. I can hear lots of sounds in music that i have not heard with other headphones using Bluetooth. Sound quality is great. Both battery charge time and time to recharge are excellent. They adjust nicely for fit in all directions as well. Very happy with purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Habigcon, Thanks for sharing your experience. We are thrilled to hear that you are very happy with your new Sony wireless noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for trusting Sony! Vincent
Ear Phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Earphones were a gift for my granddaughter, who has been enjoying them immensely, and finds them a huge improvement over ear buds - great sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AntoinetteG, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Not good for running
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these for running. They chafe your ears if you are performing excessive movement. Otherwise phenomenal headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your experience and feedback on the WH-CH720, JoshuaS. We're glad to hear that you're enjoying their overall performance. We’re sorry to learn that you experienced ear chafing during running or with excessive movement. Comfort can vary depending on individual fit and usage, and we appreciate you highlighting this aspect.
To help improve comfort, you might consider the following tips:
- Adjust the position of the headphones to see if a different fit helps reduce friction.
- Use cushioned headphone covers or ear pad accessories, which may help minimize chafing during more vigorous activity.
- Ensure that the headphones are not too tightly adjusted, as a looser fit can sometimes alleviate pressure points.
Your feedback is valuable, and we’ll be sure to share it with our product teams. If you continue to experience discomfort or have further questions, our support team would be happy to assist you with more personalized recommendations. Thank you again for your review and for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Solid purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable fit, and good sound. App works for EQ.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tyjh01, Excellent! We're very happy to hear that you're enjoying the comfortable fit, great sound quality, and the equalizer feature within the Sony Headphones Connect app. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are amazing i love the noise cancelation. They sound really good, good quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cristian,
Thank you for such a great review! We're delighted to hear how much you love the amazing sound quality and noise canceling features of the WHCH720N. Your satisfaction with our product is our top priority. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris
Good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones sounds good no complaints. Would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, BradleyP!
We are so pleased to hear that your WH-CH720N headphones sound great and that you would recommend them. We designed them to deliver high-quality audio in a comfortable and convenient package, and it's rewarding to know that they are meeting your expectations.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
Great Value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded my daughters headphones and she loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Beautiful,
Thank you for choosing Sony!
We couldn't be more pleased to learn that your daughter loves her upgraded WHCH720N headphones! Thank you for sharing your positive experience with us. We hope she enjoys many wonderful moments with her new headphones!
Best regards,
-Fred
Nice secure fit with all activities.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels very comfortable on the ears. Great sound !
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your feedback, PATRICIAB! We're thrilled to hear that you find the WHCH720N very comfortable and that you're enjoying the great sound quality. Your satisfaction is our top priority, and it's wonderful to know that our headphones are meeting your expectations. If you have any other thoughts or wish to share more about your listening experience, we'd love to hear from you!
Thank you again for being part of the Sony family!
Best regards,
Gus
Sony Social Media Team