Customer Ratings & Reviews

Hi StevenW,

Thank you for the 5-star rating and we're glad to hear that you like the easy to use function and comfortable design of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!

-David

Hello gvaz,

Awesome to hear you are enjoying your new Sony WH-CH720N. The headphones feature Dual Noise Sensor technology and an Integrated Processor V1, providing effective noise cancellation especially in low-frequency environments such as airplanes, trains, and offices. They are designed to offer up to 35 hours of battery life, allowing for extended use without frequent recharging. Additionally, the WH-CH720N headphones are ergonomically designed to be lightweight and comfortable, ensuring that you can wear them for long periods without discomfort.

Thank You for choosing Sony!
-Fred

Thank you for sharing your feedback, BigMike!

We are so pleased to hear that you feel your WH-CH720N headphones are a great value. It's incredibly rewarding to know that you are happy with the sound quality. We designed this model to provide a great listening experience at a great price, and it brings us great satisfaction to know we've succeeded.

Thank you again for choosing Sony and for your valuable review.

Best regards, Gus, Sony Social Media Team

Hi GSMITH,
Thank you for the 5-star rating! We're delighted to hear your enjoyable experience with the amazing sound quality and comfortable fit of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris

Thank you for sharing your positive experience with the WH-CH720, Mike. We're glad to hear you found it to be a great value and that the connection process with your iPhone and the app was smooth and hassle-free. It's our goal to make quality audio products that are easy to use and accessible, so your feedback is truly appreciated. If you have any questions or want to explore more features, please don't hesitate to reach out.

Thanks for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi there,
Perfect! We're thrilled to hear that you like the comfort, noise cancelling capability and great sound quality of our Sony WHCH720N Wireless Noise Canceling Headphone. You can enjoy more because it was ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life. You’ll almost forget you’re wearing it. With Sony WHCH720N, you can turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1. The WH-CH720N allows you to fully immerse yourself in music without any distractions. Keep listening to good vibe music and thank you for choosing Sony! - Marco

Hello Monty,

Thank you for choosing Sony!

We're excited to hear that you appreciate the lightweight design of the WHCH720N headphones. Your feedback about the size is valuable to us, and we're glad they're working well for you overall. Thank you for sharing your thoughts—it helps us continue to improve and support your listening experience.

Best regards,
-Fred

Hi Valentinegifts,

Thank you for sharing your feedback on the WH-CH720N headphones. We're glad to hear that you were happy with the sound quality. We are, however, very sorry to learn that the physical buttons were difficult for you to use and that you ultimately returned the item. We understand that ease of use is just as important as sound quality, and we sincerely apologize that the design of the buttons didn't meet your needs. We appreciate you taking the time to let us know, as your feedback is valuable for our product development.

Thanks for choosing Sony.

Best regards,
Eliab

HI JeffreyO,

Thank you for the wonderful review! We're happy to hear that the WH-CH720N headphones are durable, comfortable, and that the noise canceling is working so well. Thanks for choosing Sony.

Best regards,
Eliab

Hi Jess,
Thank you for reaching out to us. We're glad to hear you like the great sound quality and comfortable fit of the WHCH720N headphones. However, we are sorry if you are experiencing some issues with the unit. Allow us to help make this a better experience.

You can use the WHCH720N headphones without connecting them to the Sony Headphone| Connect app. This headphones will still work as regular Bluetooth headphones and use them to listen music, make phone calls, and user other audio features.

However, connecting the headphones to the app provides additional functionality and customization options. For more details, please refer to this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776844.html

Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions.
When there is a human body between the headset and the Bluetooth device
When this is the case, turn the Bluetooth device to face the same direction as the antenna of the headset to improve the Bluetooth communications.
When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device
In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
Where there are other wireless communication audio devices or other people nearby, such as in train station premises or on a crowded train.
Please try some solutions on this link to troubleshoot Bluetooth connection issues with the headphones:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777012.html

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris

Hi Jesus, Thank you for the 5-star rating! We're glad your kids like the headphones. Enjoy and thanks for choosing Sony. -Craig

Hi JosiahR,

Thanks for your wonderful comments. We're thrilled you're enjoying the great sound and the noise cancelling technology on your WH-CH720N headphones!

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Thank you for your fantastic review, JoshuaM!

We are so pleased to hear how much you are enjoying your WH-CH720N headphones. It’s wonderful to know that you are happy with the sound quality and that the noise canceling is working so well for you. We designed these headphones to provide a clear and distraction-free listening experience, and it's great to know we've succeeded.

Thank you again for being a Sony customer and for sharing your experience.

Best regards, Gus, Sony Social Media Team

Hi there,

We are delighted to hear that you are enjoying the sound quality and microphone performance of your WH-CH720N headphones. We appreciate your feedback regarding the sound insulation; to help minimize leakage, we recommend ensuring the ear pads are positioned snugly around your ears to create a firm seal.

Thank you for choosing Sony for your everyday listening and communication.

Regards,
Dominick

Hello user250909,

Thank you for choosing Sony!

We're so happy to hear how much you love your new WHCH720N headphones! It's great that the sound quality and noise cancellation are living up to your expectations, and even better that the color looks so good. Thanks for sharing your positive experience!

Best regards,
-Fred

Hi Hannya,

We truly appreciate your comment about our Sony Headphones! We're happy to hear that you find them comfortable to use. We always strive to deliver the best experience to our customers.
For gym use, Sony recommends the NW-WS623 model, which is waterproof and more suitable for such environments.

About the background noise that you can still here, it is essential to note that noise cancellation primarily reduces noise in the low-frequency band, such as train or airplane engine noise. Therefore, some ambient sounds may still be heard, particularly higher-pitched noises or voices.

But, if you are experiencing too much background noise, it could indicate that the noise canceling is not functioning optimally. Here are a few steps to troubleshoot this issue:

Ensure that the noise-canceling function is turned on.
Check for a software update and ensure that your headphones firmware is up to date. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/software/00289137
Make sure that the headphones fit correctly over your ears. The effectiveness of the noise canceling can vary depending on how the headset is worn.
Reset and initialize your headphones if the problem persists.

Reset: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783324.html
Initialization: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783325.html

Thank you for choosing Sony.
Best regards,
- Stephanie

Hi JorgeB,
Amazing! Great to hear you are enjoying the superb sound, comfortable fit, and design of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris

Hi CDBII, thank you for your fantastic review!

We're thrilled to hear that you love the sound quality of your WHCH720N headphones and found a great deal at Best Buy. It's fantastic to know that you're enjoying the additional peace of mind provided by the extended warranty through your preferred membership.

We're committed to delivering excellent products and services to our valued customers. Thanks for choosing Sony!
Gus

Hi BarryH,

That's great to hear! We are so glad that your father is enjoying his new WH-CH720N headphones and that they are comfortable for him. We truly appreciate you sharing this with us.

Thanks for choosing Sony.

Best regards,
Eliab