Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the excellent sound quality, comfort, and long battery life of the product. They also appreciate its lightweight design, good fit, and reliable connectivity. However, some customers note that it is not very compact for traveling and have minor concerns regarding the bass and volume levels.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
WHCH720N
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony headphones are an excellent way to listen to all audio videos without disturbing others around you. They work very well. I don’t use the phone fixtures on it with my iPhone at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Txpete, Thanks for leaving us such a great review on the WH-CH720N! We are really delighted to hear you're satisfied with the incredible sound quality and excellent noise cancellation of your WH-CH720N Wireless Noise Cancelling Headphones. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Sound quality
Good for phone use, but caution for pc zoom use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For use with phone they are fantastic, I bought these for my wife to do school work. They fit great and don't squeeze your head and sound good. the noise canceling feature help muffle background sound. Con is I purchased these for use with my wife's surface pro and the headphones don't want to connect for zoom calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseB, Thank you for the positive review! We're happy to hear that your wife like the great fit, superb sound, and excellent noise cancellation of the Sony WHCH720N. And we're sorry to hear about the zoom calling issue. When you use a video calling app, open the settings of the video calling application, and check that the speaker or microphone setting is specified as [Headset (WHCH720N Hands-Free)]. If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Hope this helps and thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Mrs.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for use in airplane and its the best headphones and good prive.
I would recommend this to a friend Great Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them just wish I had checked that they worked with my PS5 because they don't :(
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AnnieM,
Thank you for choosing Sony!
It's a true pleasure to hear that you love your WHCH720N headphones! We sincerely apologize for any disappointment regarding the Bluetooth compatibility with the PS5 console. To ensure you can still enjoy your audio while gaming, the best way to connect them is via the supplied audio cable plugged directly into your controller. You can check the specific details for this setup here: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777054.html
If you prefer a completely wireless gaming experience in the future, our INZONE lineup is specifically designed for seamless console integration, and you can explore those models here: https://electronics.sony.com/audio/gaming-audio/c/all-inzone-headsets. We truly value your support and are glad to help you get the most out of your gear.
Best regards,
-Fred
- Pros mentioned:Sound quality
Great headphones if you don't have TMJ!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These were a great budget friendly option for noise cancelling headphones, but after a couple of hours of wear they triggered my TMJ to a point that I couldn't eat for an hour. Not good for TMJ! Great for a comfortable pair of headphones that doesn't break the bank! With they could have worked out for me but I ended up returning them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, MadalynS.
We are so sorry to hear about the discomfort you experienced with the WH-CH720N headphones, and that they triggered your TMJ. This is certainly not the comfortable experience we aim to deliver, and we understand your frustration. We appreciate you giving them a try, and we're glad to hear that they were at least a great budget-friendly option for you.
We are also glad to know that you found them to be comfortable for a while, and we'll be sure to share your feedback about the fit with our product development team.
Thank you again for your valuable feedback.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Amazing headset. Highly recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound options for this headset are amazing. So many ways to customize. They block out a lot of noise too
I would recommend this to a friend They work really well
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like them , they work really well when I’m working around the house or outside and also when I mow the lawn
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Misty13!
Thank you for sharing your experience with the WH-CH720N headphones. We are really happy to hear they are working well for you both indoors and outdoors.
The WH-CH720N provides clear sound and effective noise cancellation, making it great for focusing on tasks or enjoying music wherever you are. Plus, its comfortable design and long battery life help you keep going all day.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
No Wirers No Noise
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These is my first wireless, noise cancelling set of headphones, it is an amazing auto experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Patrick,
Thank you for sharing your experience with the WH-CH720N headphones! We're thrilled to hear that you find them amazing and that they've enhanced your audio experience. Your feedback is incredibly valuable to us, and we appreciate you taking the time to let us know. Thank you for choosing Sony!
Best regards,
-Fred
Mowphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my brother for Christmas! This is his second pair for mowing...1st pair grew legs and ran away (one of his children but neither know anything) he loves them and says they're perfect inexpensive headphones for mowing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelA,
This is definitely a great Christmas present for your brother! We're happy to hear that he loves his WH-CH720N headphones. Nice to know it perfectly suits his needs and expectations. Thank you for purchasing Sony! - Kris
- Pros mentioned:Sound quality
Sony Headphone Review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible set of headphones at a very good price. The sound canceling is absolutely amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JacksonB, thank you for your positive feedback on the WH-CH720N Wireless Noise-Canceling Headphones! We're thrilled to hear that you are enjoying the incredible sound quality and very effective noise-canceling features at a great price. Your satisfaction is our top priority, and it's wonderful to know that our product has met your expectations. If you have any other questions or need further assistance, feel free to reach out!
Thanks for choosing Sony!
Gus
- Pros mentioned:Comfort, Sound quality
Comfortable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're comfortable to wear and good sound quality especially for the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ICY01,
Awesome! We are happy you like the comfortable fit and great sound quality of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good sound quality, yes i said it in less than 50 chars
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your concise and powerful feedback, g9n99! We are elated to hear that you're enjoying the good sound quality of the WH-CH720N.
We designed these headphones to deliver excellent audio performance, and your short-and-sweet review confirms that we've hit the mark. Thanks again for sharing your experience and choosing us!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
So gr8 headphone!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel like the quality of sound is super good, the noise cancelling also works wonderfully and they’re very comfortable!
I would recommend this to a friend - Pros mentioned:Sound quality
work really well :)
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use Android device(s) and bought these headphones just before a trip abroad. They cut out the sound of the airplane and I was able to nap with these on. I could also hear my videos really well. This is my first pair of noise cancelling headphones and I would totally recommend these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Summer, Thank you for purchasing the Sony WHCH720N! We're thrilled to hear you like the excellent noise cancellation, sound clarity, and overall features of your new Sony headphones. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for the recommendation and for choosing Sony! -Sam
- Pros mentioned:Sound quality
Excellent Product!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.High quality materials and sound absorption very well.
I would recommend this to a friend - Pros mentioned:Sound quality
Sony - WHCH720N Wireless Noise Canceling Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're nice! There is a notch on the speakers that hits my ear sometimes, but its good and sturdy overall!
I would recommend this to a friend Get them
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are really good especially for the price. World buy again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Auggie,
It’s rewarding to hear that you are finding so much value in the WH-CH720N! We take great pride in delivering high-quality noise canceling and crystal-clear sound at an accessible point, and knowing you would choose them again is the best compliment we could receive.
Thank you for trusting Sony for your listening needs!
Regards,
Dominick
- Pros mentioned:Sound quality
Sony WHCH720N
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy connection and good sound quality. Noise cancellation works well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, AnthonyV,
Thanks for the review and the 5-stars rating! We are pleased to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at all! Do not forget to download the Sony Sound Connect app to enhance the experience.
Thanks for choosing Sony, have an amazing day!
-DiegoV
- Pros mentioned:Sound quality
Easy choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect sound and doesnt get your ears hot like other options.
I would recommend this to a friend Great Affordable Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Headphones are actually really good for the price, so if you’re looking for some low-budget but high quality headphones for casual use definitely try these out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jenelle!
Thanks for sharing your review! We are thrilled to hear that you're finding the WH-CH720N to be such a great value for your daily use.
Thank you for choosing Sony!
Best regards,
Estefany