Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Headphone review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my 10 year old Grandaughter for Christmas and she loved them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TinaL,
We are thrilled to hear that your granddaughter loved her new headphones for Christmas!
It is wonderful to know she can enjoy her favorite music and videos with the Dual Noise Sensor technology, which allows for a truly immersive listening experience. We are also glad that the exceptionally lightweight design makes them comfortable enough for her to wear all day long.
Thank you for making Sony part of your holiday celebrations.
Regards,
Dominick
Best head phones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of a kind for me it was very practical for me and it was useful till i broke it :(
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ArmandoC,
Thank you for choosing Sony.
We’re honored to hear that the WHCH720N headphones were practical and useful for you. We’re truly sorry to learn about the issue you experienced with them breaking. We recommend checking online for a local electronic repair center near you, as they might be able to help get your product back in working order. Alternatively, if you are interested in purchasing a new product, we invite you to visit our website at https://electronics.sony.com/. Here, you will find our current lineup featuring the latest technology and innovations.
Best regards,
-Fred
- Pros mentioned:Sound quality
Great product for a teenager
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my son that has hearing issues in one of his ears...He absolutely loves them and uses them daily!!!
I would recommend this to a friend - Pros mentioned:Sound quality
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is great! The buttons on the headphones are difficult to get used to.
I would recommend this to a friend - Pros mentioned:Sound quality
New headphones for pickkyp teen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got for my son. He has sensory issues and needed comfortable set that fit around his ears and great noise cancellation. He isbeyond happy with both. The sound quality is excellent too. 10/10 would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, MaryE! We're glad your son enjoys them. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Sony headsets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good, has good noise cancellation and the Music sounds very nice like I’m in a concert. I bought the as a gift for my boyfriend and he loved it. He told me he wanted headsets preferably sony and he love this gift, he used it for his 25 hour flight back to Norway
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Krystal, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio quality for the beginner audiophile. Also very comfortable and no issues with Bluetooth
I would recommend this to a friend Good head phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, worth the money Highly recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Gilbert,
Thank you for choosing Sony!
We're honored to hear that the WHCH720N has impressed you and that you highly recommend it. Your endorsement truly motivates us to keep delivering products that offer great value and performance.
Best regards,
-Fred
- Pros mentioned:Sound quality
Good item
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought as a gift and they really like it. Love how it switches between noise cancelling or microphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, JohnW! These headphones are indeed a perfect present to your love ones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound qualityCons mentioned:Bass
Good fit bad bass
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is good bass sounds a little broken, amazing fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zrunge, We are sorry to hear about your concern with the bass sound of your headphones. To improve their sound quality, you can consider the suggestions from this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776831.html. Despite your concern, it's good to know that you still like your Sony headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Terrible materials break within a year!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good Headphones, great sound! I only gave them a 3, because under a year the stem connecting the head phone broke! Sony didn’t consider that any or try and replace them. There still under warranty, but will replace or repair them. Real shame!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FABS,
Thank you for reaching out and sharing your experience. We are sorry to hear about the issues you've faced with your WHCH720N headphones, particularly with the headband and the support you received. We understand your frustration, and we want to get a better understanding of what happened and see what options might be available. Please email us at socialsupport@am.sony.com with the following details:
Name:
BestBuy Username:
Model Number:
Case Number(s):
Issue:
Telephone Number:
Thanks for considering Sony products.
Best regards,
DiegoV
Great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great, sound proof. I feel like I could hear the ocean with these bad boys.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, SeymourJohnson!
It’s wonderful to hear that the Noise Canceling on your WH-CH720N headphones is creating such an immersive experience for you. We designed these bad boys with our Integrated Processor V1 to ensure that the outside world stays out, leaving you with nothing but clear, high-quality sound.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Sony wireless headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got them on sale work with my apple iPhone perfectly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevenH,
It is truly wonderful to know that your new headphones are pairing so seamlessly with your iPhone!
We prioritize effortless connectivity, and the WH-CH720N is designed to integrate perfectly with iOS devices, allowing you to enjoy high-quality audio and clear hands-free calls right out of the box. Getting them at a great price makes the experience even better, as these headphones pack a lot of premium technology—including our Integrated Processor V1 for superb noise cancellation—into a very accessible package.
Thank you for trusting Sony!
Best regards,
Dominick
- Pros mentioned:Sound quality
One up from ear buds…?
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift for my daughters and they’ve not stopped using them since the day they got them. They’ve both had AirPods but this seems to be their preferred goto for headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi elStrockito,
Thi is definitely a great gift for your daughter! We're happy to hear that she likes her WHCH720N headphones. Thanks for purchasing Sony! - Kris
- Pros mentioned:Sound quality
Good quality for the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is very good. However, it's not clear when the headphones are on or off, and connecting them to my devices was a challenge at first. I also think the noise cancelling aspect could be a little stronger. I wore them on two separate plane trips and both times, a lot of ambient noise still came through despite the noise cancelling being active.
I would recommend this to a friendBrand response from SonyListens
Posted .HiMikeL, We're glad that you like the sound quality. Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. For troubleshooting steps with regards to power and noise canceling, please check the Help Guide for more details: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776913.html
Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
- Pros mentioned:Sound quality
Great headphones for budget!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product if you're wanting to buy headphones on a Budget. Noise cancellation works well also, and the sound is great for the price. High recommendation for a budget
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wellness365, We're glad that you're enjoying your WHCH720N. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality! I use them for working out and never slips off and great audio quality
I would recommend this to a friend Wonderful product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love em cause their pink i plan to get another pair in a different color
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasB,
We are so happy to hear that you love the pink color of your WH-CH720N headphones! It is great that you are already planning to add another pair to your collection; in addition to the beautiful pink, this model is also available in black, blue, and white if you are looking for a different style to switch things up.
Thanks for choosing Sony.
Best regards, Eliab
Love these headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for the price…………………..,.:::,,:;;::;:
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, BRSox!
We’re glad to hear you’re enjoying the value and performance of your WH-CH720N headphones. Delivering premium features at a great price is exactly what we aimed for with this model.
Enjoy the music and thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life
Such nice quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Sony product, amazing battery, amazing volume, amazing ease of use...
I would recommend this to a friend