Customer Ratings & Reviews

Hi, Cris,

Thanks for the review and the 5-stars rating! We are very glad to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at all! Do not forget to download the Sony Sound Connect app to enhance the experience.

Thanks for choosing Sony, have a fantastic day!
-DiegoV

Awesome, 12Dozen! We're glad he likes them. Enjoy and thanks for choosing Sony! -Craig

Hello user879489,

Thanks for your fantastic review of the WH-CH720N headphones! We're happy to hear that you find them comfortable, functional, and a solid choice for the price.

We designed the WH-CH720N to offer a great balance of features, including effective noise cancellation and excellent audio quality, in a lightweight and comfortable design. Please don't forget to install the Sony | Sound Connect app to elevate your experience!

Thanks for choosing Sony.

Sincerely,
Jenn | Sony Social Media Team.

Hi TaraD, Thanks for sharing your experience with the Sony WH-CH720N headphones. Indeed, they're praised for their sound quality and ease of pairing with devices like tablets and smartphones. However, regarding the PlayStation 5, these headphones don't support Bluetooth audio connectivity with the PS5. The PS5 doesn't allow standard Bluetooth audio devices to connect directly due to latency issues with Bluetooth audio streaming, which can affect gaming performance.

If you want to use the WH-CH720N with your PS5:

Wired Connection: You can connect the headphones using the 3.5mm audio jack to the PS5 controller for audio output. However, keep in mind that this connection won't allow you to use the microphone built into the headphones since it only works wirelessly.

Third-Party Solutions: There are third-party Bluetooth adapters which can sometimes work around this limitation by adding a low-latency Bluetooth connection to the PS5, although compatibility and performance can vary.

Sony offers headsets like the Pulse 3D Wireless Headset that are specifically designed to work with the PS5 without these compatibility issues.

For gaming, if wireless audio with a microphone is a priority, you might need to look into headsets specifically designed for console use or use the wired option with external microphone solutions. However, for non-gaming uses, your WH-CH720N headphones appear to be a great choice.

Regards,
Carl

Hi Raja,

We're beyond pleased to hear how much you're loving the WHCH720N headphones! Don't forget to download the Sony Sound Connect App to elevate your experience even further.

Thanks for choosing Sony.

-Eliab

Hi Gokul,
Thank you for the 5-star rating! We're glad to hear your investment with your new headphones is worth it. Nice to know you like the sound and mic quality of the unit. We're sorry if you experienced connectivity issues and glad to know it was resolved after uninstalling the app.

Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris

Hi Voodoo,

Thank you for the 5-star rating! We're happy to hear that your granddaughter loves the headphones. Thank you for choosing Sony!

-David

Hello BelfakihA,

We're so glad to hear how much you love your WH-CH720N headphones!

It's great to know you're enjoying the clean voice quality and that they're performing well for you, even with noise. We design these headphones to deliver a clear listening experience and we appreciate that you've highlighted it.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi Eduvale,
Thank you for your time writing this review. It's nice to hear that you like your WHCH720N headphones. We appreciate and taken note of your feedback with regard the noise cancellation.

If the effect of noise canceling is not sufficient, please check the following:
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.

You may find this article link helpful with steps if the Noise Canceling effect is weak:
https://www.sony.com/electronics/support/articles/00267838?utm_source=glean

Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We appreciate you and thanks again for purchasing Sony! - Kris

Hi RayB, We are happy that you like the overall sound quality and noise canceling feature of your Sony WHCH720N wireless headphones. We take all user input seriously and will make sure your comments reach the appropriate person, especially with regard to your concern. Thank you for choosing Sony! Vincent

Hi Theresa,
Thank you for the 5-star rating and recommendation! This is definitely a great gift for your brother. Nice to hear he loves his new WHCH720N headphones. Thank you for choosing Sony! - Kris

Hi Johnm12,

Thanks for sharing your feedback on the WH-CH720N headphones. We're glad to hear you're enjoying the excellent sound and the features!

We're sorry to hear you're having trouble with the headphones holding a charge. For battery-related issues, a simple reset can often help. Please try resetting the headphones following the steps on this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783324.html?search=reset

If the issue continues, we highly recommend reaching out to our official support team directly. They can provide more in-depth troubleshooting and look into service options if needed. You can find their contact details on the Sony support website: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi, user70341,

Thanks for the review and the 5-stars rating! We are delighted to hear how much you are loving your Sony Headphones! It is great to hear how they have met your needs so well, and of course, you will enjoy amazing Noise Cancelling feature and Incredible Sound quality!

Thanks for choosing Sony, have an incredible day!
-DiegoV

Thank you for your feedback on the WH-CH720N, BharatM! We're thrilled to hear that you find them to be an excellent value for money. The combination of high-quality audio performance and competitive pricing is something we strive for, and it's gratifying to know it resonates with our customers.

The WH-CH720N features advanced noise-cancelling technology that helps block out unwanted background noise, allowing for an immersive listening experience. With 30mm drivers, users can expect clear, powerful sound with both deep bass and crisp highs. Comfort is also a priority; the headphones come equipped with soft ear pads and a padded headband, providing a comfortable fit even during extended listening sessions.

Thank you again for your review and for being a part of the Sony community!

Best regards,
Gus
Sony Social Media Team

Hello BrandonG,

We appreciate your review! It's great to know you find it a strong value for the price. We've designed it to balance affordability with durability, and we value your observations about the plastic. Your feedback helps us continue to improve and we hope you continue enjoying your headphones great sound and outstanding noise cancelling feature!

Thanks for choosing Sony.

Sincerely,
Jenn.