Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Headphones Rock
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value and high quality with clear sound. Easy set up and absolutely love them.
I would recommend this to a friend headphone usage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works very well and works as expected glad I've brough them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robert!
Thanks for sharing your thoughts with us! We are really happy to hear that your new WH-CH720N are working so well for you. It’s great to know that you're satisfied with your purchase and that they are doing exactly what you need them to do.
Thank you for choosing Sony!
Warm regards,
Estefany
very nice Sony's
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great headphones ! very clear sound. good with computer
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LouisG,
It’s great to hear you are enjoying your WH-CH720N headphones! We are glad the sound clarity and computer compatibility are meeting your needs perfectly. Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life
Great product for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the battery its amazing, last long easy to connect to tablet, cell phone & xbox control
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Unlocked, Thanks for the 5-star rating! We're glad you are amazed with the battery performance of the headphones. Enjoy and thanks for choosing Sony. -Craig
Great choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my wife. She uses them for audio books and music and loves them
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tony,
Thank you for choosing Sony!
We're excited to hear that your wife is enjoying the WHCH720N headphones for audiobooks and music. It’s wonderful to know they are enhancing her listening experience and bringing her joy.
Best regards,
-Fred
- Pros mentioned:Sound quality
Both quality and service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and reception. Service as always is exceptional.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertD, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The work great but a piece broke off. I love the sound and quality though.
I would recommend this to a friend Definitely would recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product no complaints but definitely purchase again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeidreC,
We're glad you're enjoying the Sony WHCH720N! It is wonderful to know that you can take noise canceling to the next level with Sony’s Integrated Processor V1, allowing you to fully immerse yourself in the music without outside distractions. We are also glad that the lightweight design and adjustable headband provide the comfort you need for those long listening sessions.
Thank you for choosing Sony.
Regards,
Dominick
Loves it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it as a Christmas gift for my son and he loves it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi deexam,
We’re so glad to hear your son is loving his new headphones! It’s great to know they made such a wonderful Christmas gift.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Great for the price.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality for the price. For a wireless headphones, the sound quality is the best.
I would recommend this to a friend - Pros mentioned:Sound quality
jbarbati
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality. I love it! I am so pleased with this purchase.
I would recommend this to a friend Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, I bought these as an upgrade from "gaming" style PC headsets and couldn't be happier. Will buy another pair if anything happens to these.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, Robert!
We're incredibly pleased to hear that the WH-CH720N headphones are a successful upgrade for you and that you're so happy with their performance compared to traditional "gaming" headsets!
It's rewarding to know you appreciate the quality and comfort we built into the CH720N. We designed them to deliver excellent noise cancellation and a detailed sound experience—ideal for everything from deep gaming sessions to immersive music listening—all while keeping them lightweight for long-term comfort.
Thank you for your strong recommendation and for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life
Love these headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones, Battery life is great. I use them all the time!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Student, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl
Great gift.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought as a gift and might get one for myself in the future.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LindaD,
Thank you for choosing Sony!
We couldn't be happier to hear that you chose the WHCH720N headphones as a gift and are considering them for yourself. It means a lot to us that our products are appreciated enough to be shared and enjoyed by you and your loved ones.
Best regards,
-Fred
- Pros mentioned:Sound quality
Head set
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality. Perfect sound. Really enjoying it Definitely recommend it
I would recommend this to a friend - Pros mentioned:Sound quality
Excellent
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product quality as expected from sony, sound and noise cancellatiion is very good
I would recommend this to a friend - Pros mentioned:Sound quality
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality light and portable unlike other models
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeantaA, Excellent choice! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great Headphones for noise cancelling!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband absolutely loves these headphones. He can use them while mowing. They are great at cancelling out the background noise!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CindyD, We're glad that your husband is enjoying his new headphones. Thank you for choosing Sony. Erin
Okay but probably not worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microphone only works with Bluetooth connection, doesn’t work with cable Noise cancellation is not as good as expected.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BeverlyW! Thanks for reaching out and sharing your feedback.
You're spot on; the microphone on the WH-CH720N only works over Bluetooth. When you plug in the cable, the built-in mic stays off.
Regarding the noise cancellation, here are two quick ways to make it perform better:
-Ensure the ear pads are sitting tight against your head. Even a small gap from glasses or hair can let noise leak in.
-Open the Sony | Sound Connect app and make sure "Adaptive Sound Control" is turned off.
Give those a shot!
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Love my sony noise cancelling headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My children got these for me for my 60th birthday. I had no idea what I was missing out on! The noise cancelling feature helps me to hear everything in the movie I'm watching at the gym on the treadmill. Love these. No more earbuds for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sandra, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin