Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the excellent sound quality, comfort, and long battery life of the product. They also appreciate its lightweight design, good fit, and reliable connectivity. However, some customers note that it is not very compact for traveling and have minor concerns regarding the bass and volume levels.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound qualityCons mentioned:Bass
Good fit bad bass
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is good bass sounds a little broken, amazing fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zrunge, We are sorry to hear about your concern with the bass sound of your headphones. To improve their sound quality, you can consider the suggestions from this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776831.html. Despite your concern, it's good to know that you still like your Sony headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Good quality for the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is very good. However, it's not clear when the headphones are on or off, and connecting them to my devices was a challenge at first. I also think the noise cancelling aspect could be a little stronger. I wore them on two separate plane trips and both times, a lot of ambient noise still came through despite the noise cancelling being active.
I would recommend this to a friendBrand response from SonyListens
Posted .HiMikeL, We're glad that you like the sound quality. Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. For troubleshooting steps with regards to power and noise canceling, please check the Help Guide for more details: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776913.html
Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
- Pros mentioned:Sound quality
Worth the money!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for an international flight. The noise canceling worked perfectly and the included cable allowed me to use these, instead of the free ones given by the airline. 10 of 10, worth the investment
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 69C10, We are glad to hear that you like the noise canceling feature of your new Sony wireless noise canceling headphones. Thank you for trusting Sony! Vincent
- Pros mentioned:Comfort
headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pretty great headphones that fit comfortably for hours.
I would recommend this to a friend - Pros mentioned:Sound quality
Boost
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for my son.It is actually a good quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KazeriHamutenya,
Thank you for choosing Sony!
We're beyond pleased to hear that you chose the WH-CH720N headphones for your son and found them to be of good quality. It's great to know our headphones have made a positive impression, delivering the performance and construction you were hoping for.
Thank you for your feedback! It inspires us to create products that exceed expectations. We’re confident your son will love the WH-CH720N headphones for their great sound and reliability.
Best regards,
-Fred
- Pros mentioned:Sound quality
Cancelling out sounds you don't want to hear..
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work so well that it cancelled out the gruesome sounds of vomit from the woman who sat behind me during a flight to California. 5/5, highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SabiB, Awesome! We're thrilled to hear you're enjoying the exceptional noise cancellation of your Sony WHCH720N. We appreciate the recommendation and thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Dope
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty solid headphones for the price. Good sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback on the WH-CH720N, JoshuaD! We're glad to hear that you find them to deliver good sound quality and solid performance for their price. Many users prioritize sound quality and value when choosing headphones, and it's great to know the WH-CH720N met your expectations in these areas.
Thank you for choosing Sony!
Best regards,
Gus
Sony Social Media Team
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first, I was a little sceptical about these headphones but when I purchased it, and tested it out, I was amazed and you can change the settings which can make the headphones louder.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic review, Person2001!
We are so pleased to hear that your initial skepticism about the WH-CH720N headphones was completely erased once you purchased and tested them! We are delighted that you were amazed by the sound quality and found the ability to customize the settings, including boosting the volume, to be a great feature that enhances your listening experience.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
New headphones for pickkyp teen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got for my son. He has sensory issues and needed comfortable set that fit around his ears and great noise cancellation. He isbeyond happy with both. The sound quality is excellent too. 10/10 would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, MaryE! We're glad your son enjoys them. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
My new Sony headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit great over my ears and comfortable. Sound is good and noise. Anceling works. Bluetooh connection was a breeze.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DelV, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Mrs.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great. The noise cancelling feature is the best part.
I would recommend this to a friend - Pros mentioned:Sound quality
Really great headphones for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are possibly the next best thing to the XM4 minus the bells and whistles. The sound and noise Cancelling is per Sony standard.
I would recommend this to a friend Perfect!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! Perfect for walking , working out, or when I want to shut out the world.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ForFrodo,
We are so glad to hear that your WH-CH720N headphones are the perfect companion for your workouts and finding your focus. Enjoy the music!
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Noise
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My noise cancellation was everything. But now I think it causes me a pimples that I can’t use it. I would like the small ear so I don’t have it no more.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FrankC, Thanks for the 5-star review. Enjoy and thanks for choosing Sony. -Craig
Best Quality For Your Dollar
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best qaulity for the money. All three of my kids have them and I have a pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, DARTHDADA!
We are thrilled to hear that the WH-CH720N is a hit with your entire family! It’s awesome to know that all three of your kids—and you—are enjoying the quality and value we’ve packed into these headphones.
Thank you for choosing Sony for the whole household!
Best regards,
Gus, Sony Social Media Team
Muy bueno
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Alto nivel It's a great product. Despite being a low-to-medium range device, it has excellent performance. I recommend it 100%.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jezrael,
Thank you for choosing Sony!
We couldn’t be happier to hear that your WHCH720N headphones deliver excellent performance beyond expectations for their range. Your recommendation means a lot to us, and we’re glad they’re providing great value.
Best regards,
-Fred
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! This will be my son’s 2nd pair. He loves the noise canceling and likes them better than his Beats.
I would recommend this to a friend - Pros mentioned:Fit
Lovely headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned these for about a month now and they're probably my favorite pair of headphones. The fit snug to my head and stay on. Previously was using a set of wired Shp9500 and these have phased them out of my everyday use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Percy, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
BEST HEADPHONES!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones work perfectly with the noise cancelation and lets me hear my favorite songs better!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chubasco, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great product for the revenue.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for the money. Got them for my daughter for Christmas to replace a broken pair and she loves them.
I would recommend this to a friend