Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the excellent sound quality, comfort, and long battery life of the product. They also appreciate its lightweight design, good fit, and reliable connectivity. However, some customers note that it is not very compact for traveling and have minor concerns regarding the bass and volume levels.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Solid Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great and if you use the equalizer in the app you can dial them in and make them sound just the way you want them to sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pops, Thank you for sharing your thoughts and experience so far using your new Sony WH-CH720N. We're glad you love the exceptional sound quality and overall features of your headphones. It's good to know you're utilizing the built-in equalizer on the Sony Headphones Connect app and revitalize your music. The ultimate custom preset is your own. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Money well spent....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use it when I am studying...when I need to concentrate. Its excellent in what it specializes. Money well spent. And when I listen to my music the sound os perfect pitch!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello David,
Wow! Good decision in getting this one! We are very happy that you can now concentrate to your studies thanks to the noise canceling feature of our Sony WHCH720N while enjoying your favorite music. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Marco
- Pros mentioned:Sound quality
Daughter Loves These!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent! I gifted my daughter these headphones, her first experience with them was on a fight across the country. She loves them and the sound cancelling capability.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherB,
This is definitely a great gift idea for your daughter! We're thrilled to hear that she loves the superb sound and noise cancelation of her new Sony headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced a pair that was 5 years old and the noise cancelling is even better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CKman, Awesome! It's wonderful to hear that the noise cancellation has improved over your 5-year-old pair. Thanks for sharing your amazing feedback and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality light and portable unlike other models
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeantaA, Excellent choice! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Would Buy Again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'll never go back to earbuds after using these bad boys. Great for Autistic/ADHD users to tune out surroundings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RayganS, Thanks for sharing your review. We're glad you are impressed. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Great value for the quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and good sound cancellation to block out background sounds.
I would recommend this to a friend - Pros mentioned:Comfort
Sony Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wear these everywhere. They are really comfortable and I use these for a workout. They don’t really slip off easily either.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EthanP, Thank you for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Does not block out baby screaming
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you havw a colicy baby, these aint it. My husband’s bose headphones work way better. The sound quality is great, but the noise canceling is not impressive at all.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Jenn,
Thank you for considering Sony products.
We sincerely apologize for the inconvenience you have experienced with the WHCH720N headphones, especially regarding the noise-canceling performance. We’re glad to hear that you find the sound quality great—thank you for sharing that! This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
In the meantime, you may find this video helpful to optimize your noise-canceling experience: https://helpguide.sony.net/mdr/mov0051/v1/h_zz/index.html
Best regards,
-Fred
- Pros mentioned:Sound quality
Music
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like it. Great sounds with orchestra like quality., It dose block out noise but also allows you to be aware of your surroundings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mcmm, We're glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Ok, music, but no phone call
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you're just listening to music, the sound quality is good. However, answering the phone is not an option. The caller party kept saying that he couldn't hear clearly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mark, We're glad that you like the sound quality. We're also sorry to hear that you're having some issues when using these for phone calls. To troubleshoot the issue, please try the following:
Turn the headphones off and on, and then reconnect them to your computer.
Restart the computer.
Reset the headphones.
Initialize the headphones.
Ref: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776851.html?utm_source=glean
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Friend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly as described. This was a present for a friend. These were what she wanted.
I would recommend this to a friend - Pros mentioned:Sound quality
Awesome may not be Bose but they work well.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these things. Worked awesome on my flight to kill the engine noise which is always an issue and causes me to get headaches. Also work great if I’m watching TV and wife is watching crap on her phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nrsdj6, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
- Pros mentioned:Sound quality
Good noise cancellation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave this as a Christmas gift and they really enjoyed the noise cancelling quality. They said there was a crying baby on their flight and they never even heard them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Amber, That's really good. We are thrilled to hear that they really enjoyed the noise cancelling quality of our WHCH720N wireless headphones. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Wonderful!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my wife, who is a dog groomer. She loves the noise cancelling functionality, and is over the moon with the sound quality. Great bang for your buck!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maddison71, We appreciate your feedback and we are glad to hear that your wife loves the noise canceling feature of her new Sony WHCH720N headphones. You chose the best for her. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Help with hearing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work great for my husband when watching tv as he is hard of hearing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhyllisN, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl
Sony headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got the Sony headphones a year ago and they don’t work anymore, but Sony support was able to get me new headphones doesn’t very last a long time
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SANDIPP,
Thank you for considering Sony products.
We sincerely apologize for the inconvenience you have experienced with your WH-CH720N headphones. We understand how frustrating it can be when a product does not last as expected. We appreciate that Sony support was able to assist you with a replacement, and we want to ensure you receive the best possible assistance moving forward.
To assist us in gathering more information regarding this matter and to work together towards a solution, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following details in your message:
Name:
BestBuy Username:
Model Number:
Description of the Issue:
Telephone Number:
Thank you for your patience, and we look forward to assisting you further.
Best regards,
-Fred
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product quality as expected from sony, sound and noise cancellatiion is very good
I would recommend this to a friend - Pros mentioned:Sound quality
Sony -720N Wireless Noise
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, good sound quality, but call answer button difficult to find when headphone is over the head. I sometimes press the wrong button
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Harsha, Thanks for sharing your review. We're thrilled to hear that you love your new headphones! However, we're sorry to learn that you're experiencing difficulties with the buttons. We suggest taking some time to familiarize yourself with their functionality. Alternatively, you can also control the headphones using your mobile device. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Gret
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. and you can hear voices easily. great price too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rwss, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl