Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the excellent sound quality, comfort, and long battery life of the product. They also appreciate its lightweight design, good fit, and reliable connectivity. However, some customers note that it is not very compact for traveling and have minor concerns regarding the bass and volume levels.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Excellent value
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a great value, and work well. Very simple to set up, and they have amazing battery life. Using the noise cancelling on a recent flight eliminated the headache I usually get from the drone of the engines.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaveS,
It's wonderful to hear that you are enjoying the simple setup, long battery life, and noise canceling features of your WHCH720N headphones. We are committed in providing you the best experience possible. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort
Good Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted something where I could turn the noise cancelling off when I take my dogs for walks. It was a little tricky to figure out what setting to not have the noise cancellation on. I needed to download the app to get it to work. Otherwise works well, very comfy.
I would recommend this to a friend - Pros mentioned:Sound quality
Love these Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work so well! I love how you can easily switch between noice cancelling and be able to turn it off with just a simple click of a button. Love them! Great for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Allison, Great! You definitely made the right choice. We are extremely pleased you are enjoying the superb sound quality, excellent noise cancellation/ambient sound control, and overall features WH-CH720N. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! -Jess
Head phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones for the price. I’d recommend buying these side zones to all my friends and I would buy them again for this price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BlaineR,
Thank you so much for your review of the WH-CH720N headphones!
We are excited to hear that you find these to be great headphones for the price and that you would recommend and purchase them again.
The WH-CH720N is designed to offer a fantastic combination of features and value. In addition to being a great buy, these headphones feature Digital Noise Cancelling technology to minimize distractions and keep you focused on your music and up to 35 hours of battery life for long listening sessions.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
too good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very practical. I use it to go to the gym, to go for a walk. It suits me a lot, I highly recommend buying it. very good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiguelM, That's awesome! We're glad you like your headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Great Teenager Gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gift for my teenager! When noise canceling is needed for some focus or decompressing… these are perfect.
I would recommend this to a friend Did the job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced an older pair of these for use by my elderly parents that have hearing issues. Installed easily and are making a difference.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your thoughtful review, DaveE!
We are very pleased to hear that the new WH-CH720N headphones were able to easily replace an older pair and are already "making a difference" for your elderly parents who have hearing issues.
The clarity, comfortable fit, and the ability of the headphones to enhance audio for better listening are key features, and it's incredibly rewarding to know they are proving beneficial for their specific needs. We're also glad the installation process was simple!
Thank you again for choosing Sony to help improve their listening experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Terrible materials break within a year!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good Headphones, great sound! I only gave them a 3, because under a year the stem connecting the head phone broke! Sony didn’t consider that any or try and replace them. There still under warranty, but will replace or repair them. Real shame!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FABS,
Thank you for reaching out and sharing your experience. We are sorry to hear about the issues you've faced with your WHCH720N headphones, particularly with the headband and the support you received. We understand your frustration, and we want to get a better understanding of what happened and see what options might be available. Please email us at socialsupport@am.sony.com with the following details:
Name:
BestBuy Username:
Model Number:
Case Number(s):
Issue:
Telephone Number:
Thanks for considering Sony products.
Best regards,
DiegoV
- Pros mentioned:Sound quality
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The work great but a piece broke off. I love the sound and quality though.
I would recommend this to a friend - Pros mentioned:Sound quality
The best earphones ever
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used my headphones over past flight and it was excellent while on a noisy airplane
I would recommend this to a friendBrand response from SonyListens
Posted .We're glad you liked it, VickiK! The noise canceling on this headphones are really impressive. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Great Product!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality for the price!! The only thing I wish they had was a case, but other than that I would 100% recommend these headphones if you are looking to jam on a budget.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SofeyF, we're glad you like our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl
sounds great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great product. ikjvbvfgujhfghbncg jhhjjjjh nbh jvbnnj
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, FelipeG!
We are so glad to hear that you're enjoying your WH-CH720N headphones. It’s always rewarding to know our products are hitting the mark for our customers.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and easy connection with computer and other devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QuimetC, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl
Lovely color
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for my niece and she loves it! The color looks better in person
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christmaspresent,
We are truly heartened to learn that your niece is loving her new WH-CH720N headphones! There is something special about finding a gift that truly resonates, and we are so glad these hit the mark for her.
While we strive to capture our finishes accurately in photos, we agree that the depth and texture of the colors really shine when you see them in person. Beyond the aesthetics, she’s also getting a high-quality listening experience with our Integrated Processor V1, which provides incredible noise canceling and crystal-clear sound—perfect for a comfortable, immersive experience she can enjoy all day long.
Thank you for trusting Sony.
Regards,
Dominick
- Pros mentioned:Sound quality
Great.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for Boise reduction and music while mowing. They work great decent sound and the noise reduction is adequate.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, JJ1965! We're glad you are happy with your purchase. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really good quality head phones. The noise cancelling part is not all that great! You can still hear other sounds. It does not come with a case. I had to spend more money for a case on Amazon. If you get a case on amazon, make sure it's for the 710 head phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdelitaN, We're glad that you like the quality of your headphones. We're sorry if the the noise canceling function did not meet your expectations. YOu may try the following steps below if the noise canceling is not sufficient.
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Love them
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them for when I do any tedious task like cleaning the kitchen, ect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZekeJ,
We are really happy to hear that your headphones have become your go-to companion for tackling those tedious tasks. It’s wonderful to know that we can help make cleaning the kitchen a bit more enjoyable with your favorite sounds!
Thank you for choosing Sony to power your productivity.
Regards,
Dominick
- Pros mentioned:Sound quality
No buyers remorse.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very clear sound. I purchased these over the Beats headphones in similar price range.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BernardF, thanks for taking the time to share your experience with the Sony - WHCH720N! We're thrilled to hear you're enjoying the high sound quality and well-balanced sound tuning of these headphones. They also offer a super comfortable and lightweight design, which is a perfect combination for long listening sessions! Thank you for choosing Sony. Regards, -Dominick
- Pros mentioned:Battery life
Great value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good and the battery life is excellent. Only thing seems like people have trouble hearing me so the microphone isn't the best. But sound is good and they are comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Forman621, Excellent! We're glad that you like the sound quality and battery life. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
- Pros mentioned:Sound quality
Great Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling headphones! They sound amazing for acoustic and electronic music. They can handle the deep bass or hip-hop and the clear tones of Jazz.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeremyW,
Awesome! Glad to hear you are enjoying the amazing sound quality, noise cancellation, and overall performance of your new Sony headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris