Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Best headphone ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really love them so much better then sorry beats lol
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesF, Thanks for the 5-star rating! We're glad you like the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really really really awesome. I would highly recommend for sound quality and price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarlC, We're glad that you like the audio quality. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
- Pros mentioned:Sound quality
Great sound, less comfortable.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound, but they fit a bit tight for my heard, especially when wearing for extended periods of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrankJ, We're glad you like the sound quality of the headphones. Make sure that you adjust the headband slider according to your preference to avoid discomfort. Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones are incredible good affordable and sound better than the most expensive ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maxz, We are glad that you now have an incredible noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort
Mister
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves it. She doesnt take them off. She cant he me talking to her.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Duffmac,
Thank you so much for the 5-star rating! Nice to hear that the WHCH720N perfectly suits your daughter's needs and expectations. We really appreciate she loves her new Sony headphones. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great sound & affordable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, only draw back is if they are used a lot the lining pulls away from the ear part. Affordable enough to replace once a year.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElizabethB,
Thank you for your feedback and we're glad that you like the audio quality of your Sony WHCH720N. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WHCH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just what I needed, and for a good price. The pairing was a little clunky at first, but it's been working fine since.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JLDA,
We're pleased to learn that your Sony headphones were just what you needed and offered a great price—thank you so much for your positive 4-star review! While pairing can sometimes take a moment, it's wonderful to know your headphones have been working reliably since. Lightweight comfort and dependable audio are standout features of the WH-CH720N, designed to make everyday listening easy and enjoyable.
Thank you for choosing Sony—wishing you an enjoyable day!
DiegoV.
- Pros mentioned:Sound quality
Okay headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the headphones and the noise cancelling feature The outside noise is dampened, but not totally gone unless you are listening to music My biggest problem is peeling of the cushions that fit around the ears. There are little black pieces everywhere.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hyfin, we're glad you are enjoying our product. We're sorry to hear that you have an issue with the earpads of your Sony unit. The earpads may be damaged or deteriorate with long-term use and storage. You can find this link helpful:
https://www.sony.com/electronics/support/articles/00231437?utm_source
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
~Earl
- Pros mentioned:Sound quality
Good value
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value for the money. High-quality sound. As good as Bose
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MyC504vette,
Excellent choice! We're happy to hear that we were able to give you a great deal. Your satisfaction with the superb sound quality of your WHCH720N headphones is greatly appreciated. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Good for the price
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are some higher end headphones with better noise cancelling, but considering the price it's a good deal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelP,
You made the right choice with the Sony WHCH720N! We're glad that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for the money.This set of headsets provides better than average audio.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobby, we're glad you are enjoying our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Retired houseeife
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the headphones! They are just what I wanted. Very good tone.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, KarolynK! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Unexpected
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! Sony sounds better than beats or apple. Period
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ck09, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things are awesome, they have a huge range of sound and block out anything that could usually distract me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eman,
Great! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headset with good notice cancellation. I use this for my official meetings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Sekhar,
Wow! That's nice to hear that you are pleased with the quality and noise canceling capability of our WHCH720N and were able to use it to your official meetings. Enjoy and thanks for choosing Sony! - Marco
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is incredible. This was a gift for my daughter’s birthday and she loves it. The only downfall is it doesn’t come with a case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KindraC, This is an amazing birthday gift idea! We're thrilled to hear that your daughter loves the incredible sound this unit delivers. We have noted your input about the lack of a carrying case. If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Good earphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These would be hard to beat at the price. Excellent sound, keep out all but the loudest of outside noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JHNJ,
Perfect! We're happy to hear you like the great sound and noise canceling features of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Works as they should
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my dad to use on a riding lawnmower. He loves them, zero complaints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BillM, We are glad to hear that your dad's new Sony WHCH720N wireless noise canceling headphones work for him, and that he loves them. You chose the best for him. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them to wear on an airplane. They worked great. Blocked out most of the background noise,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MargueriteN,
Awesome! We're really glad that you enjoyed your flight using your WHCH720N headphones. Your satisfaction with the noise canceling features of the unit is greatly appreciated. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Sony Wireless Noise Canceling Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use while riding the Peloton and I can hear the music and the instructor so much better when using them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AppleWatchSE,
That's fantastic! We are so happy to know that you are having an enjoyable listening experience with the WHCH720N. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo