Customer Ratings & Reviews

Hi GwenS, we're glad you like your new headphones! Thanks for choosing Sony! ~Earl

Hi JoseD, Great choice! We're happy to hear that your dad loves his new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Hi JeremyR, We are glad that you chose our WHCH720N for your daughter, and that you like their sound quality and noise canceling feature. Thank you for trusting Sony! Vincent

Hi RobertH, Great! We're glad that you are enjoying the noise canceling function and overall quality of your headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Hi clbryant77, We are happy to hear that your daughter loves her new Sony WHCH720N wireless noise canceling headphones. You chose the best for her. Thank you for trusting Sony! Vincent

Awesome, Ovellon1972! We're glad your son loves them. Enjoy and thanks for choosing Sony. -Craig

Hello John, We are happy that you like the sound quality and the built-in mic of your new Sony wireless headphones. Thank you for trusting Sony! Vincent

Hi TJMO, We are glad that you like the noise canceling feature and battery life of your Sony WHCH720N wireless headphones. Thank you for trusting Sony! Vincent

Hi IsaiM, Thank you for this wonderful review of your WH-CH720N. We're glad you love the super-comfortable lightweight design, sound quality, and excellent noise cancellation of your headphones. Your assessment is spot on, whether you're working from home or relaxing with your favorite content, the WH-CH720N are ergonomically designed to be lightweight and comfortable, and with up to 35 hours2 battery life, you can wear them for longer without needing a break. Thanks for choosing Sony! -Jess

Hi KrystalS, Thanks for the positive feedback. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig

Hi Naakaa,
Thank you for your time writing this review. We're glad to hear you like your WH-CH720N. These headphones can be connected wirelessly to compatible Bluetooth devices such as TVs, computer, smartphones, etc. that supports A2DP Bluetooth profile. You may connect these headphones to compatible TV so you can get audio from your PlayStation. Though we recommend using headphones that are specifically designed for consoles. You may check out our support website for Sony headphones that are specifically designed for PlayStation through this link https://electronics.sony.com/

We appreciate your feedback and thanks again for purchasing Sony! - Kris

Hi IvanS, We're glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig

Hello JimS, We are glad that you like the sound quality and noise canceling feature of your Sony wireless headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! Vincent

Hello Jess, We are thrilled to hear that you love your Sony WHCH720N wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent

Hi CherrieM, Great! We're thrilled to hear that you like the comfortable, sound, and ease of connection. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony. Erin

Hi PreciousS, That's awesome! We are thrilled to hear that your honey loves his new Sony WHCH720N wireless noise canceling headphones. You chose the best for him. Thank you for trusting Sony! Vincent

Hi Cablelady,
We're sorry to hear the noise cancelling on your WH-CH720N isn’t cutting out as much as you hoped.
The ANC in these headphones is designed to reduce low-frequency sounds mostly, so some background noise like voices can still come through.

To get the best out of the noise cancelling, try turning off the Adaptive Sound Control in the Sony | Sound Connect app and manually turning on noise cancelling when you really want it. Also, check the Ambient Sound Control settings in the app.

Wearing them snugly and adjusting the fit can help improve the effectiveness too. Hopefully, these tips help you get a bit more peace and quiet with them!

Thanks for considering Sony and for your feedback.
Sincerely,
Estefany

Hi Shorty, We're glad that you're enjoying your WHCH720N. Your feedback is greatly appreciated and thank you for choosing Sony.

Hi JordanTX, We are happy that you now have an excellent wireless noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Please make sure to turn up the volume of both the headphones and the connected device. Thank you for trusting Sony! Vincent

Hi MercedesT,

Thanks for sharing your review and experience with the WHCH720N. We're glad that you like the sound quality of the headphones. Your feedback about the noise canceling function, connectivity, and design is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

For connectivity issues, set the headset to “Priority on stable connection” on the Sony app. Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions:

-When there is a human body between the headset and the Bluetooth device.
-When this is the case, turn the Bluetooth device to face the same direction as the antenna of the headset to improve the Bluetooth communications.
-When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device
-In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
-Where there are other wireless communication audio devices or other people nearby, such as in train station premises or on a crowded train

For more information, please refer to this link:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777012.html

The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. The troubleshooting steps on this link may also help improve your experience with the noise canceling function:

https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph