Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

$178.00

Customer reviews

Rating 4.6 out of 5 stars with 2763 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 103 Showing 2,041-2,060 of 2,763 reviews
  • Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great. I use them for the gym and they handle sweat realy well i just wipe them off and they are good to go.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ReyG, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphones are incredible good affordable and sound better than the most expensive ones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maxz, We are glad that you now have an incredible noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    My review

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good,and the noise cancellation is great,and very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelR, That's great! We are glad that you like the noise canceling feature of your new Sony WHCH720N headphones. Thank you for your purchase. Enjoy your music! Vincent Sony_US

  • Rated 4 out of 5 stars

    Great for the price.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good. They did the job for my trip. I am not certain the noise canceling was amazing. But these helped me on a long trip. I was glad to have them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ElizabethN,
      Awesome! We're glad to hear you enjoyed your new headphones while traveling. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing SONY! - Kris Sony_US

  • Rated 5 out of 5 stars

    Awesome quality and performance

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my Granddaughter who is in college and she simply loves them. They are awesome!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Qwalk,
      That's good to hear! We're glad that your granddaughter loves the quality and performance of her new Sony - WHCH720N Wireless Noise Canceling Headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Good headset

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headset with good notice cancellation. I use this for my official meetings.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Sekhar,
      Wow! That's nice to hear that you are pleased with the quality and noise canceling capability of our WHCH720N and were able to use it to your official meetings. Enjoy and thanks for choosing Sony! - Marco Sony_US

  • Rated 4 out of 5 stars

    Sony headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is incredible. This was a gift for my daughter’s birthday and she loves it. The only downfall is it doesn’t come with a case.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KindraC, This is an amazing birthday gift idea! We're thrilled to hear that your daughter loves the incredible sound this unit delivers. We have noted your input about the lack of a carrying case. If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    My adult son is special needs

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    And these headphones are durable and quality and we are very happy with them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello gwisteria, We are thrilled to hear that you are very happy with your new Sony WHCH720N wireless noise canceling headphones, especially your son. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Works as they should

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my dad to use on a riding lawnmower. He loves them, zero complaints.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BillM, We are glad to hear that your dad's new Sony WHCH720N wireless noise canceling headphones work for him, and that he loves them. You chose the best for him. Thank you for trusting Sony! Vincent Sony_US

  • Rated 4 out of 5 stars

    Sony always comes through!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best sounding headphones at this price point. Good battery life and decent noise cancellation. I would buy again

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi King, That's good to hear! We are happy that your new Sony WHCH720N headphones are one of the best sounding headphones for you. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 4 out of 5 stars

    Real easy to use

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The power button is clear and simple to use. Volume is ample and the sound quality is more than good enough for someone that is half deaf. Very light and comfortable to wear/.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SteveL, Awesome! We are so glad to hear that you are happy with your new headphones!Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Great value

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great value for thr price. I did not want to shell out alot of money for another pair of wireless headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SFMusic, Thanks for the positive feedback. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    best budget friendly

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great bass very good highs and mids, clear crisp sound HIGHLY RECOMMEND!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TylerR, We are glad that you like the bass, highs and mids sound of your new Sony WHCH720N wireless noise canceling headphones. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Good value

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well priced mid quality Bluetooth cans …comfortable over ears

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, MoayaS! Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Rated 4 out of 5 stars

    Lacks bass and noise canceling is okay

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lacks a little bass. Sounds clear. If your an audiophile step up a tear. Noise canceling is okay.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Adam450, We're glad that you like the noise canceling function. You can set the Equalizer/CLEAR BASS setting to your preference using the Headphones Connect app. For reference, please check the Help Guide: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776844.html

      Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely, Erin Sony_US

  • Rated 5 out of 5 stars

    Another Great Sony Product.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a Christmas Gift. My daughter have not taken them off or her ears yet.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JermaineC,

      You made the right choice! We're glad that your daughter is enjoying these amazing headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are for my son. Haven't heard a complaint about them so guessing they are good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gabe, We are glad that your son has now a great pair of wireless noise canceling headphones. Our WH-CH720N headphones allow him to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give him a clear and natural conversation during calls. You chose the best for him. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    You need these

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and noise canceling. Very affordable and great quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Virtual, We are thrilled to know that you like the sound quality and noise canceling feature of your Sony WHCH720N wireless headphones. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Excellent sound quality. Very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MistyB, Thanks for the 5-star rating! We're glad you are enjoying your new Sony headphones. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Would buy again

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and perfect for travel. Sound cancellation works perfect

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Kyle, We are happy that you now have a perfect pair of headphones for travel and that you like their sound quality and noise canceling feature. Thank you for choosing Sony! Vincent Sony_US