Customer Ratings & Reviews

Hi KhemB, thank you for taking the time to share your feedback with us. We genuinely appreciate your loyalty to Sony and your history with our products. We sincerely apologize that your experience with the WH-CH720N wireless headphones fell short of your expectations.
We're here to help and would be happy to provide some troubleshooting steps to get this resolved:

- Ensure that the firmware update of your headphones is up to date. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/software/00289137

- Reset the headset: Connect the headset to an AC outlet and press the (power) button and the NC/AMB (noise canceling/Ambient Sound Mode) button simultaneously. https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783324.html

- Initializing the headset to restore factory settings: Turn off the headset and remove the USB Type-C cable. Press and hold the (power) button and (play/call) button for about 10 seconds or more. https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783325.html

Furthermore, we invite you to explore the recommendations provided in the following link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777007.html

If the issue continues after following these steps, we suggest contacting our technical support team for further assistance. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for considering Sony products and we hope to regain your trust in the future.
Best regards,
Stephanie

Hi Zrunge, We are sorry to hear about your concern with the bass sound of your headphones. To improve their sound quality, you can consider the suggestions from this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776831.html. Despite your concern, it's good to know that you still like your Sony headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for trusting Sony! Vincent

Hi Tyrone,
Awesome! We're glad to hear your satisfaction with your new headphones. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris

Hi JamyaD,

Thanks for sharing your review and experience with the WHCH720N. Your feedback about the noise canceling function is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi SaicharanG,

Thank you for the review and It is unfortunate that the headphones had to be returned. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.

-David

Hi Tylers,
Thank you for your time writing this review. We're sorry to hear that we were not able to meet your full expectations and your WHCH720N headphones was returned. We have troubleshooting steps that you may perform and resolve if your headphones won't connect to your devices and how to improve the sound quality of the unit. We hope that you will consider Sony again on your future purchases. Thanks again for shopping Sony. - Kris

Hi Joon, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible.  We're also glad that you like the noise canceling function. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Thank you for your review, Kenny. We are sorry to hear that you are not happy with your WH-CH720N headphones and that you had trouble connecting them to your smart TV. This is certainly not the experience we want you to have, and we want to help you resolve this.

The WH-CH720N headphones are designed to connect via Bluetooth, but not all TVs are compatible with Bluetooth audio output. We recommend checking your TV's user manual or specifications to see if it supports connecting Bluetooth headphones. If it does, there may be a specific pairing procedure required.

We also want to ensure you're getting the best possible sound quality. Our headphones are designed to deliver a rich audio experience, but it's possible the audio settings on your TV or source device may need to be adjusted.

For further assistance with connectivity or to troubleshoot the sound, please don't hesitate to reach out to our customer support team. We're here to help you get the most out of your headphones.

Thank you for choosing Sony.

Best regards,
Gus, Sony Social Media Team.

Hi BillP, We appreciate the positive rating! Good to hear you like the overall quality, easy Bluetooth pairing, and comfortable fit of your Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam

Hi rels, Thanks for sharing your experience with the Sony WHCH720N Wireless headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Make sure that your device has the latest firmware version to avoid any performance issues. Thank you for choosing Sony! -Craig

Hi AmyC,
Thank you for your time writing this review. We're glad to hear you like how the WHCH720N works. However, we're sorry to hear some issues that you are having with the headphones. Allow us to help make this a better experience. The foam padding on the earcups helps to isolate the sound from the outside environment and helps reduce sound leakage, which means that the sound is contained within the earcups and therefore more intense. This could also contribute to the feeling of "feeling the sound" through the foam.

Also, you can use the WHCH720N headphones without connecting them to the Sony Headphone| Connect app. These headphones will still work as regular Bluetooth headphones and use them to listen music, make phone calls, and user other audio features.

However, connecting the headphones to the app provides additional functionality and customization options. For more details, please refer to this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776844.html

In case you need assistance with the headphones, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks again for purchasing Sony. - Kris

Hi LarryL,
Thank you for your time writing this review. We're glad you like your WHCH720N headphones. However, we're sorry to hear if we were not able meet your full expectations with the sound and ear cushions of the unit.

Please make sure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements. To ensure optimal listening experience, install the Sony Headphones connect app. There you will find all sorts of tools like an equalizer to fine-tune your headphones and maximize the audio to your liking.

You may also refer to this link with steps on how to improve the sound quality of the headphones: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777246.html

Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Sony values customers opinion and is always striving to provide the best experience possible. We appreciate and taken note of your feedback. Thanks again for purchasing Sony. - Kris

Hi HolliW, We’re sorry to hear you did not have a great experience with your Sony WHCH720N. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Please follow the troubleshooting steps on this link if the effect of noise canceling is not sufficient. https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi EstervelleB, Thank you for your honest review. We are so glad to hear that you are happy with the battery life and charging of your new WHCH720N. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl

Hi Mebeme1,

We are very sorry to hear that your experience with the WH-CH720N led you to donate them. This is certainly not the performance we expect, as these headphones are designed to provide up to 35 hours of battery life and stable multipoint pairing. If you ever decide to give Sony another try, please contact us directly so we can ensure you have a unit that meets our quality standards and assist you with any setup or technical issues.

Thanks for choosing Sony.

Best regards,

Eliab

Hi User923049,

Thank you for taking the time to provide your feedback on the WH-CH720N headphones. We are very sorry to hear that this particular model didn't achieve the quality you were looking for.

We take all feedback seriously, and we appreciate your detailed comments regarding the build quality, including the feel of the materials and the earcup design. We understand that personal comfort is crucial for over-ear headphones. We also regret that the Bluetooth connection process and app setup were frustrating and time-consuming. We are constantly working to ensure our wireless connectivity is as quick and easy as possible.

We value your comments and hope you'll find a different model that better fits your specific needs for comfort and seamless operation in the future.

Thanks for considering Sony products.

Regards,
Dominick

Hi LenaL, Thanks for sharing your feedback. Let us know if you need help with your headphones. Make sure to keep it updated to avoid any performance issues. Enjoy and thanks for choosing Sony. -Craig